P
Pilar Fernández-Ferrín
Researcher at University of the Basque Country
Publications - 33
Citations - 809
Pilar Fernández-Ferrín is an academic researcher from University of the Basque Country. The author has contributed to research in topics: Corporate social responsibility & Consumer ethnocentrism. The author has an hindex of 11, co-authored 29 publications receiving 522 citations. Previous affiliations of Pilar Fernández-Ferrín include University of Santiago de Compostela & Universidad Internacional de La Rioja.
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Emotions and salesperson propensity to leave: The effects of emotional intelligence and resilience
TL;DR: In this article, the authors analyzed the influence of two emotional skills (i.e. emotional intelligence and resilience) on salesperson propensity to leave their organization, both directly and indirectly, through their impact on work and emotional exhaustion.
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The valuation and purchase of food products that combine local, regional and traditional features: The influence of consumer ethnocentrism
Pilar Fernández-Ferrín,Aitor Calvo-Turrientes,Belén Bande,Miren Artaraz-Miñón,M. Mercedes Galan-Ladero +4 more
TL;DR: In this article, the authors explored the valuation of food products that have local, regional and traditional features through the analysis of specific product categories and studied the possible link between the level of consumer ethnocentrism and the valuation and effective purchase of local-regional-traditional food.
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Exploring the relationship among servant leadership, intrinsic motivation and performance in an industrial sales setting
TL;DR: In this paper, the mediating mechanisms through which perceived servant leadership affects salespersons' proactive and adaptive behaviors were studied, showing that the use of outcome-based control mechanisms enhances the positive effects of SL on salespeople's intrinsic motivation.
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Corporate social responsibility and consumer advocacy behaviors: The importance of emotions and moral virtues
TL;DR: In this paper, the mediating role of the emotion of admiration in the relationship between consumer perception of CSR and advocacy behaviors was examined, and the moderating role was explored.
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Consumer ethnocentrism and consumer animosity: antecedents and consequences
Pilar Fernández-Ferrín,Belén Bande-Vilela,Jill G. Klein,M. Luisa del Río-Araújo,M. Luisa del Río-Araújo,M. Luisa del Río-Araújo +5 more
TL;DR: The authors investigated the antecedents and consequences of consumer animosity and ethnocentrism within a single model, and respondents' evaluations of a specific product category are solicited, and found that animosity and consumer ethnocentricity are distinct constructs.