Showing papers in "Cogent Business & Management in 2017"
TL;DR: In this paper, the authors proposed that tourists' perceptions of risk with travel destination are one of the key determinants of their decision-making in revisiting a destination, despite the importance of the subject in tourism literatu...
Abstract: Tourists’ perceptions of risk with travel destination are one of the key determinants of their decision-making in revisiting a destination. Despite the importance of the subject in tourism literatu...
94 citations
TL;DR: The global seaports are of pivotal importance for the world economy as discussed by the authors, since 1990, global container traffic has grown by an average of 10% annually, and the steady growth of ship sizes poses a major threat to the global economy.
Abstract: The global seaports are of pivotal importance for the world economy. Since 1990, global container traffic has grown by an average of 10% annually. Equally, the steady growth of ship sizes poses maj...
87 citations
TL;DR: In this paper, the authors examined the relationship among social capital, innovation, and performance of micro and small businesses (MSBs) in emerging economies using data from a sub-Saharan African country, Ghana.
Abstract: The purpose of this study was to examine the relationship among social capital, innovation, and performance of micro and small businesses (MSBs) in emerging economies using data from a sub-Saharan African Country—Ghana. Specifically, the study sought to examine the mediating role of innovation in the relationship between social capital and performance. The study relied on a survey design and a cross-sectional data collected with the aid of questionnaire from 500 MSBs operating in the Ashanti Region of Ghana. The scales and measures of the study were validated using confirmatory factory analysis in LISREL 8.50, while the study’s proposed model was estimated using ordinary least square regression analysis in SPSS 20. The following results were obtained: (1) social capital positively influenced performance, (2) there is positive relationship between innovation and performance, (3) social capital has a positive effect on innovation, and (4) innovation was observed to partially mediate the relationship...
72 citations
TL;DR: In this paper, the role of transactional leadership in creating organizational creativity through knowledge sharing behavior between employees and leaders is examined, and the authors explore the contingen... and explore the contingency of the transactional leaders' behaviors.
Abstract: This study examines the role of transactional leadership in creating the organizational creativity through knowledge sharing behavior between employees and leaders. The study explores the contingen...
69 citations
TL;DR: In this paper, the authors explored the perception of creating a sustainable environment by business entities and explored the application of management tools of green human resource management, which is an integral process that affects the activities of green selection and recruitment, performance appraisal method, the reward and pay system and...
Abstract: The perception of creating a sustainable environment by business entities is explored in this paper. The rising demand for Corporate Social Responsibility (CSR) leads to the application of management tools of green human resource management. Most organizations have adapted human resource practices that encourage a green environment with a consideration of minimal environmental pollution and destruction of the environment. As part of a conservation motive, the human resource department has played a critical role of securing the environment via their normal official activities. As a result, the senior management of an organization also an obligation of ensuring that the employees are supported as they seek to meet the social, ecological and economic benefits from a green environment. The idea of having a green environment by the human resource department is an integral process that affects the activities of green selection and recruitment, performance appraisal method, the reward and pay system and ...
62 citations
TL;DR: In this paper, the mediating effect of innovation in the relationship between knowledge management and business performance of SMEs in Rwanda was assessed using a cross-sectio-section analysis.
Abstract: The purpose of this study was to assess the mediating effect of innovation in the relationship between knowledge management and business performance of SMEs in Rwanda. The study used a cross-sectio...
62 citations
TL;DR: In this paper, a formalized analysis of brand posts and a systematic framework to categorize them was proposed, where the authors performed qualitative content analysis involving three interrelated coding procedures.
Abstract: Brand posts are concise and recurrent updates created by brands and sent out to their followers on social media. Brand posts play a crucial linking role by connecting brands to their customers and fans on a daily basis. Brand posts represent a rich form of communication that convey various brand meaning and experiences using multiple media formats. Despite this, however, brand posts have not been subjected to formalized analyses in the literature. Accordingly, the purpose of this study is to conduct a formalized analysis of brand posts and propose a systematic framework to categorize them. With this aim, the study performed qualitative content analysis involving three interrelated coding procedures. First, the study reviewed the relevant literature to identify pre-existing coding categories (deductive coding). Second, the study drew together systematic inferences from a purposive sample of brand posts (n = 371) to derive new coding categories (inductive coding). Finally, the study implemented a do...
50 citations
TL;DR: In this paper, the authors analyzed the effect of corporate brand reputation on brand attachment and brand loyalty considering the automotive sector and the brands Tesla, Toyota, and Volvo in terms of brand loyalty.
Abstract: The current study aims to analyze the effect of corporate brand reputation on brand attachment and brand loyalty considering the automotive sector and the brands Tesla, Toyota, and Volvo. A sample ...
46 citations
TL;DR: In the field of corporate finance the question as to whether dividend policy affects the shareholders wealth still remains unresolved as discussed by the authors, and the objective of this research paper is to establish the impac...
Abstract: In the field of corporate finance the question as to whether dividend policy affects the shareholders wealth still remains unresolved. The objective of this research paper is to establish the impac...
45 citations
TL;DR: In this article, the authors investigated the factors that affect job satisfaction of sales agents from Islamic (Hereafter; Takāful) and conventional insurance of Pakistan using Herzberg two-factor motiva...
Abstract: This paper attempts to investigate the factors that affect job satisfaction of sales agents from Islamic (Hereafter; Takāful) and conventional insurance of Pakistan using Herzberg two-factor motiva...
45 citations
TL;DR: In this article, the concept of sustainable development in supply chain management is introduced as one of the basic concepts in production management, paying attention to economic, social, and environmental issues.
Abstract: Today, the concept of sustainable development in supply chain management is introduced as one of the basic concepts in production management. Paying attention to economic, social and environmental ...
TL;DR: In this article, the influence of CSR on financial performance of small and medium-sized enterprises (SMEs) in Ghana by using stakeholder engagement as a mediating variable was examined.
Abstract: This paper aims to examine the influence of corporate social responsibility (CSR) on financial performance of small- and medium-sized enterprises (SMEs) in Ghana by using stakeholder engagement as a mediating variable. Primary data were collected from 423 SMEs within the Accra Metropolis. Partial least squares estimation technique was used to analyze the data. The study documented evidence for a mechanism through which CSR results in financial performance of firms: SMEs with improved CSR practices are better positioned to engage more with their stakeholders, which translates into improved financial performance. It was recommended that for SMEs to improve upon their CSR practices, which will eventually result in enhanced financial performance, stakeholder engagement should be a major part of their operations. The paper contributes to our knowledge on how CSR practices lead to financial performance of SMEs in developing countries. In addition, this is the first of its kind to establish the relations...
TL;DR: In this article, the effects of board and management gender diversity on the financial performance of micro-finance institutions (MFIs) were investigated with data (2010-2014) drawn from 494 micro finance institutions across 76 countries.
Abstract: We investigate board and management gender diversity issues in the microfinance setting with data (2010–2014) drawn from 494 microfinance institutions across 76 countries. We find that board gender diversity positively predicts management gender diversity. On the effects of board and management gender diversity on the financial performance of microfinance institutions (MFIs), we find that whereas board gender diversity is negatively and significantly related to MFI financial performance, management gender diversity is negatively but insignificantly related to MFI financial performance. We show that 50% or higher diversity in either board or management is the threshold at which gender diversity is productive to MFIs. However, danger exists that an MFI that combines 50% or higher female representation on its board with 50% or higher female representation on its management team is likely to experience a tumble in its financial performance. The overall effect of these outcomes is that the push for mor...
TL;DR: In this article, a study aimed at assessing consumers' adoption of mobile financial services in Tanzania using Technology Acceptance Model (TAM) has been presented, which had the following objectives, to assess the individual awaren...
Abstract: This study aimed at assessing consumers’ adoption of mobile financial services in Tanzania using Technology Acceptance Model. The study had the following objectives, to assess the individual awaren...
TL;DR: In this article, the authors examined the relationship between cooperative governance and non-financial performance of cooperative societies in Uganda and found that cooperative governance was a good predictor of social performance and that monitoring rights and social performance were correlated.
Abstract: The purpose of the study was to examine the relationship between cooperative governance and non-financial performance of cooperative societies in Uganda. The study used cross-sectional design and data were collected from 293 cooperative societies in Uganda. Confirmatory factor analysis and structural equation modeling were used to develop measurement model and test statistical modeling. The findings revealed a significant and positive relationship between monitoring rights and social performance. Besides, there was also a significant and positive relationship between innovation and social performance. However, the relationship between ratification of management decisions and social performance, and policy compliance and social performance was not statistically significant. Overall, cooperative governance was a good predictor of social performance. The paper contributes to the literature by identifying predictors of social performance in cooperative societies from a developing country perspective.
TL;DR: In this paper, the authors discuss the role of technological innovations for firms to grow and survive in the long run particularly in a dynamic and complex market and unstable economic conditions, and propose a strategy for implementing technological innovations.
Abstract: Implementations of technological innovations have been playing key roles for firms to grow and survive in the long run particularly in a dynamic and complex market and unstable economic conditions....
TL;DR: This study only confirms managerial competencies to be a significant predictor of accountability in the public healthcare systems unlike board governance.
Abstract: Purpose: The purpose of this paper is to report the results of the study carried out to examine the effects of hospital board governance and managerial competencies on accountability in the health care systems in Uganda. Design/methodology: This study is cross–sectional and correlational. This study utilizes multiple regression models based on a sample of 52 government hospitals. The study’s unit of inquiry is hospital directors and accountants. Findings: The correlation results indicate a significant positive relationship between managerial competencies and accountability. The study further finds that board governance is not significantly correlated with accountability of government hospitals. In terms of hospital governance dimensions; board composition is positively and significantly related with accountability unlike board structure and board independence. Research limitations/implications: The measurements used in all the predictor variables may not perfectly represent all the dimensions alth...
TL;DR: In this article, an attempt is made at assessing the effect of corporate social responsibility engagement on employee commitment to their organizations by collecting data from 145 employees of 50 Rural and Community Banks (RCBs) across Ghana.
Abstract: Researchers have mostly focused on the effect of corporate social responsibility engagement on customer behaviour. In this paper, an attempt is made at assessing the effect of corporate social responsibility engagement on employee commitment to their organizations. A self-reported questionnaire was used to collect the data from 145 employees of 50 Rural and Community Banks (RCBs) across Ghana. The study found a strong positive relationship between engagement in corporate social responsibility and employee commitment. Engagement in corporate social responsibility explained 54.1% of the total variation on employee commitment. However, this relationship is insignificant when educational level and years of working with the bank is controlled for. Gender however does not confound this relationship. This must inform decision-making regarding the planning and implementation of CSR strategies in organizations. It is acknowledged that having particular concern for the welfare of employees will boost the em...
TL;DR: In this paper, the authors tried to explore the types of services provided by Pakistan and found that customer satisfaction was governed by multiple significant predictors which include bank staff behavior, guidance inside bank, variety in service products, access to account statements, availability of cash, and knowledge of bank staff.
Abstract: The current study has tried to explore the types of services provided by Pakistan. A total of 1,089 bank customers affiliated with eight major banks across four major cities were interviewed through specified questionnaire. The gender wise distribution is 87% males and 13% female of the interviewed, individuals; while account type-based distribution is 24% business account, 37% salary account, and 39% general account holders. Regression analysis showed that customer satisfaction was governed by multiple significant predictors which include bank staff behavior (β = 0.18, p < 0.001), guidance inside bank (β = 0.04, p < 0.01), variety in service products (β = 0.03, p < 0.05), access to account statements (β = 0.11, p < 0.001), availability of cash (β = 0.11, p < 0.001) in ATM, and knowledge of bank staff (β = 0.40, p < 0.001). It is concluded that the retail banking in Pakistan has enormous room to capture more customers provided that private and public sector banks should invest more in infrastructu...
TL;DR: In this article, the effect of personal, social, and marketing factors on the attitude of Chinese and Pakistani male consumers toward the consumption of cosmetics was analyzed and a comprehensive review of the literature on the topic was presented.
Abstract: Current research explores the concept of masculine identity in modern social world as evidence of retail products consumption which was traditionally seen as female or feminine (cosmetic grooming products). This study comparatively analyze the effect of personal, social, and marketing factors on the attitude of Chinese and Pakistani male consumers toward the consumption of cosmetics. This paper begins with a comprehensive review of the literature on the topic. Data were collected from 260 Chinese and 210 Pakistani male customers from three metropolitan cities from each country. Descriptive statistics, correlation and regression analysis (ordinary least square (OLS) and Ridge) are used to test the hypotheses. Results show mixed effect on Chinese and Pakistani male’s attitude and motivation toward consumption of cosmetic products. Physical attractiveness impacts only on Pakistani men while lifestyle effects only on Chinese male consumers. It directs the marketers to find the most significant factors...
TL;DR: In this article, the authors present a new model whose structure of identification drivers for social networking brand sites varies for customer brand identification in the real and virtual worlds, and reveal that personal branding is a planned effect of brand identification and it is crucial for brand value creation in social networks.
Abstract: Brands’ social networking sites (fan pages) are increasingly attracting the attention of scientists and managers intrigued by their potential application for brand value creation. The aim of this research is to understand better how users choose among social networking sites as an act of brand identification. The study presents a new model whose structure of identification drivers for social networking brand sites varies for customer brand identification in the real and virtual worlds. The presented model reveals that personal branding is a planned effect of brand identification and it is crucial for brand value creation in social networks.
TL;DR: In this paper, the authors analyzed the influence of social responsibility on the performance of family companies in Mexico and found that the entrepreneurial orientation's moderating effect on the influence on social responsibility had a profound effect on their performance.
Abstract: This study analyzes the entrepreneurial orientation’s moderating effect on the influence of social responsibility on the performance of family companies in Mexico. To analyze the results, we propos...
TL;DR: In this paper, the mediating effect of organizational culture in the relationship between isomorphic influences and voluntary disclosure is investigated, and it is shown that organizational culture mediates the mediation effect of isomorphic influence on voluntary disclosure.
Abstract: Purpose: The purpose of this paper is to test the mediating effect of organizational culture in the relationship between isomorphic influences and voluntary disclosure. Design/methodology/a...
TL;DR: In this article, a conceptual model was developed using the balanced scorecard to empirically evaluate the impacts of adopting BI systems on organisational performance of banks, and the results proved that the adoption of BI systems does not directly lead to the financial performance of the banks, but rather through the indirect effects of learning and growth, internal process and custome...
Abstract: Business intelligence (BI) systems has been widely publicised as providing immense benefits to organisations that have implemented it. Yet, very few studies have empirically evaluated these assertions theoretically. The main aim of this study is to empirically evaluate the impacts of adopting BI systems on organisational performance of banks. A conceptual model was developed using the balanced scorecard. Data were collected through hand-administered survey questionnaires from the universal banks in Ghana where 130 samples from executives were analysed through partial least squares structural equation modelling (PLS-SEM). The results indicate that BI Systems indeed have a positive significant effect on the learning and growth, internal process and customer performances of the banks. However, the findings proved that the adoption of BI systems does not directly lead to the financial performance of the banks, but rather through the indirect effects of learning and growth, internal process and custome...
TL;DR: The House of Competence of the Quality Manager as discussed by the authors is a conceptual model for the role of a quality manager, which can be used by quality managers who wish to broaden their understanding of the competence needed in their work and to define their profession.
Abstract: In modern organizations the work of the quality manager is varied and complex. Therefore, what common attributes should characterize an exemplary quality manager? A conceptual model has been developed, entitled The House of Competence of the Quality Manager. The model presents important different attributes for the role of quality manager. This model can be used by quality managers who wish to broaden their understanding of the competence needed in their work and to define their profession. The model was developed through a four-step approach, beginning with a review of the rather scarce literature on the necessary attributes of a quality manager. This was followed by work in a small focus group of quality practitioners, which led to a survey questionnaire being sent out to a larger group of professional quality managers in Iceland. The final step was the classification of the attributes as knowledge, skills, or competence. The results of this survey give a good indication of what attributes are d...
TL;DR: The use and application of Lean in the public sector has attracted considerable interest in recent years as discussed by the authors, and the concept of Lean has lately been hugely popular, not only among private secto...
Abstract: The use and application of Lean in the public sector has attracted considerable interest in recent years. In Norway, the concept of Lean has lately been hugely popular, not only among private secto...
TL;DR: In this paper, an online survey which comprised questions on loyalty, customer satisfaction, brand image, perceived quality and perceived value, was conducted among 110 customers of the South African (SA) mobile telecommunications industry.
Abstract: The South African mobile telecommunications environment has become increasingly competitive, thus there is increased focus on acquiring and retaining loyal customers in order to facilitate repeat purchases, guarantee future revenues and shield the customer base from competitive activity. In the light of the aforementioned, an online survey which comprised questions on loyalty, customer satisfaction, brand image, perceived quality and perceived value, was conducted among 110 customers of the South African (SA) mobile telecommunications industry. A number of hypotheses were formulated proposing relationships among the above-mentioned variables. The findings which resulted from structural equation and multiple regression modelling, revealed that customer satisfaction has the most significant positive effect on customer loyalty. Customer brand image and perceived value have a significant positive effect on customer satisfaction, but not customer loyalty. By implication, brand image and perceived value...
TL;DR: In this paper, the authors determine the learning and innovation skills that emerged from a collaborative project with new developed supply chain, identifying how each organization within the supply chain developed its Organisational Learning Capability (OLC) when the companies were tasked to collaborate and develop a new and innovative product.
Abstract: Evidence that a company’s innovation performance, Knowledge Management capability, and its corporate and operational performance are inextricably linked has been the focus of numerous academic studies over recent years. Whilst a significant body of research exists focusing on learning at company level, little research exists on how supply chains learn and innovate in collaborative working environments. The aim of this paper is to determine the learning and innovation skills that emerged from a collaborative project with new developed supply chain. Its focus is on identifying how each organisation within the supply chain developed its Organisational Learning Capability (OLC) when the companies were tasked to collaborate and develop a new and innovative product. The companies had not previously worked with each other and so the project monitored the level of collaborative activity as well as innovative output from the collaboration. The results suggest that improved organistional learning capabiliti...
TL;DR: In this paper, the main objective of the study was to design a total quality model in Qavamin Bank, considering the importance of the service quality and the position of banks in the global and national economy.
Abstract: Considering the importance of the service quality and the position of banks in the global and national economy, the main objective of this study was to design a total quality model in Qavamin Bank ...
TL;DR: In this paper, the authors investigated the relationship between value relevance and ethical standards as determinants of commitment to corporate social responsibility (CSR) activities and customer loyalty with the intervening effect of customer satisfaction, corporate reputation, and trust.
Abstract: This study investigated the relationship between value relevance and ethical standards as determinants of commitment to corporate social responsibility (CSR) activities and customer loyalty with the intervening effect of customer satisfaction, corporate reputation, and trust. Multidimensional questionnaires were designed and the structural equation modeling was applied to investigate relationships. Our results provided a general picture of the theoretical process by which the sequential relationship between value relevance, ethical standards, commitment, trust, satisfaction, reputation, and loyalty. The commitment to CSR is positively influencing customer loyalty and customer satisfaction, trust, and corporate reputation also intervened in their relationships. This study is theoretical contributing as identified customer satisfaction, trust, and corporate reputation as intervening factors, while from the practical point of view, customer trust is important because it is considered as justification...