Showing papers in "Journal of Computer Information Systems in 2016"
TL;DR: This model correctly classifies 79.8% of the decisions made with respect to the adoption of ERP and may be interesting to managers seeking to be more proactive in planning for their adoption of an ERP system.
Abstract: Enterprise resource planning (ERP) systems are costly and complex but vital for companies having to face a rapidly changing business environment and an increasingly competitive marketplace. As the first study to examine the factors within the technology-organization-environment (TOE) framework that affect the decision to adopt ERP in Taiwan's communications industry, the empirical tests conducted here are based on personal interviews with a sample of 99 firms in Taiwan's communications industry. Eight factors in three broad categories are tested using logistic regression, and four of these, technology readiness, size, perceived barriers and production and operations improvements, are found to be important determinants of the adoption of ERP. This model correctly classifies 79.8% of the decisions made with respect to the adoption of ERP. The results substantiate the usefulness of this model which may be interesting to managers seeking to be more proactive in planning for their adoption of an ERP system.
415 citations
TL;DR: There is a direct relationship between consumer attitudes and consumer intentions and personalization is one of the most important factors in affecting consumers' attitude toward mobile advertising, particularly for female users, so the designers and marketers should effectively strategize their advertising designs by considering the personalization factor.
Abstract: The high penetration rate of mobile phones has resulted in the increasing use of handheld devices to conduct mobile commerce. Mobile advertising, a very important class of mobile commerce applications, is a very promising direct marketing channel empowered by the Web's interactive and quick-response capabilities. Short Messaging Services, in particular, have been very successful. The present research investigates the factors that will affect consumer attitudes toward mobile advertising in China with particular emphasis on personalization. The results of a survey indicate that (1) there is a direct relationship between consumer attitudes and consumer intentions and (2) personalization is one of the most important factors in affecting consumers' attitude toward mobile advertising, particularly for female users. Thus the designers and marketers should effectively strategize their advertising designs by considering the personalization factor.
302 citations
TL;DR: Achieving a successful CRM environment needs not only the critical success factors analyzed but also some practical aspects, especially the cooperation of the IT and other functionalities within the enterprise.
Abstract: Customer relationship management is a buzzword around businesses. “CRM comprises a set of processes and enabling systems supporting a business strategy to build long term, profitable relationships with specific customers.” There are a few components of CRM implementation, most importantly, the IT component. While revolutionary in many respects, CRM is also a natural and predictable extension of how marketing and sales have evolved over the years and, in many ways, are coming full circle. The Customer Relationship Management Cycle consists of an evaluation phase, a planning phase, an implementation phase, and a review phase. Several intrinsic business reasons are driving a great number of companies going onto the CRM highway. Companies can overlay their own data to better understand customer attributes and get better results. The most substantial impacts from CRM transitions fall into the category of information support. Customer information and the associated technology tools are the foundation upon which...
248 citations
Journal Article•
TL;DR: A discriminant function that can accurately predict adoption of electronic commerce in small businesses is identified and enthusiasm of the top manager/CEO toward electronic commerce, compatibility of electronic Commerce with the work of the company, and relative advantage perceived from electronic commerce are identified.
Abstract: Several small businesses have adopted electronic commerce but a significant number have not. This paper identifies a discriminant function that can accurately predict adoption of electronic commerce in small businesses. Data for the study was collected through structured interviews with 62 top managers/CEOs of small businesses. Many factors were found to discriminate between adopters and non-adopters of electronic commerce. These included: enthusiasm of the top manager/CEO toward electronic commerce, compatibility of electronic commerce with the work of the company, relative advantage perceived from electronic commerce, and knowledge of the company's employees about computers.
236 citations
TL;DR: Agile Project Management has proven to be a useful tool for today's knowledge worker and the project managers in the new economy which is characterized by more complex and uncertain project situations.
Abstract: For decades now, corporations have been changing from a hierarchical approach to project management to being more collaborative as knowledge work has grown in importance. In the center of increased...
217 citations
TL;DR: A theoretical model that combines flow theory with the Theory of Reasoned Action is proposed and empirically tested and explains 60% of individuals' intentions to make purchases online.
Abstract: A theoretical model that combines flow theory with the Theory of Reasoned Action is proposed and empirically tested. Data was gathered via a sample survey, which was completed by 342 undergraduate college students. Two-phase structural equation modeling was utilized to verify construct validity and test proposed relationships. The study establishes the psychological state of flow as an important independent variable influencing both Web exploratory behavior and attitude toward purchasing online. In turn, attitude toward purchasing online was found to influence behavioral intentions to engage in online purchase transactions. Exploratory behavior was also identified as an independent variable exerting a significant effect on online purchasing attitude. The resultant model explains 60% of individuals' intentions to make purchases online. Key theoretical and managerial implications are discussed.
202 citations
Journal Article•
TL;DR: The results show that extrinsic motivation imposed no impact on an individual's attitude towards knowledge sharing while the other two factors played a significant part.
Abstract: Based on the theory of reasoned action, this study is focused on an individual's behavior of knowledge sharing with respect to information systems/information technology (IS/IT) by investigating their attitude towards knowledge sharing. Three variables, namely extrinsic motivation, absorptive capacity and channel richness, were examined as influential factors affecting people's attitude towards knowledge sharing. A structural survey was conducted to test the relationships between attitude and the three variables. The results show that extrinsic motivation imposed no impact on an individual's attitude towards knowledge sharing while the other two factors played a significant part. The results are consistent with the psychological theories and we showed the applicability of the theories in the case of knowledge sharing.
198 citations
TL;DR: This work makes a needed contribution to the literature by validating the IMTA with a group of real-world users, and suggests that the model may provide a useful foundation for future research in this area.
Abstract: This research utilizes the Integrated Model of Technology Acceptance (IMTA) to study the intention to use computers among first line managers in a mid-sized manufacturing organization (n=172). As h...
188 citations
Journal Article•
TL;DR: An increased emphasis upon the determination of clear goals and objectives at the project outset, and the provision by international vendors of added value in terms of new business practice knowledge and enhanced project team capability are found.
Abstract: This study examines through two longitudinal studies of international ERP implementations the perceptions of the project managers towards twenty-two critical success factors shown to influence the outcome of ERP implementations. The paper first examines the perceptions of the critical success factors at differing stages of project development at each company. Findings include the shift in emphasis during the implementation from top management support, clear goals and objectives together with strong inter-departmental communication, viewed as being critical early in the project lifecycle, to a convergence upon: top management support, project team competence and interdepartmental co-operation in the final stages of the implementation. The study also examines, through the critical success factors, the impacts and issues in implementation related to the use of vendors located in different countries. Findings include: an increased emphasis upon the determination of clear goals and objectives at the project ou...
176 citations
TL;DR: The number of hours spent using the internet per week had a significant impact on all four measures of electronic commerce participation, whether they bought something online, how many times they bought Something Online, how frequently and how much was spent buying online.
Abstract: As many retailers struggle with their on-line operations and dot corns close their virtual doors, it has become critical to understand why consumers buy online. This study applies the Technology Acceptance Model (TAM) to electronic commerce participation using a sample of 138 college students. Ease of use was found to have an impact on whether someone would buy a product online and on usefulness. Usefulness had an impact on the number of times a respondent purchased items online. The number of hours spent using the internet per week had a significant impact on all four measures of electronic commerce participation, whether they bought something online, how many times they bought something online, how frequently and how much was spent buying online. Surprisingly, security and privacy concerns did not have an impact on electronic commerce participation. The implications, limitations and directions for future research are addressed.
174 citations
TL;DR: The study involved senior-level undergraduate MIS students who were enrolled in an E-Business course; results suggest several possible ways to increase student performance and satisfaction in online courses.
Abstract: Interest in online course delivery has increased in recent years, and a body of research has emerged regarding this trend. Many of the studies compare student performance online versus in a traditi...
TL;DR: In this article, a behavioral model was developed based on prior research on innovation adoption in small businesses, and the model posits relationships of the relative advantage of using IT, compatibility, ease of use, computer self-efficacy, financial slacks of the firm, innovativeness, image of IT, and competitive pressure against adoption of four different Internet technologies.
Abstract: The adoption of information technology represents a problem of magnitude to small business entrepreneurs. Comparing to larger corporations with abundant resources, small business owners are facing different challenges. Thus, the technology adoption behavior seems to be different for them. This study reports on antecedent drivers of Internet technologies' adoption in small businesses. A behavioral model was developed based on prior research on innovation adoption in small businesses. The model posits relationships of the relative advantage of using IT, compatibility, ease of use, computer self-efficacy, financial slacks of the firm, innovativeness of the firm, image of IT, and competitive pressure against adoption of four different Internet technologies – email, business homepage, e-sales and e-procurement. The results confirm the strong association of computer self-efficacy, compatibility, image, financial slack and relative advantage with Internet technology adoption. Different patterns of adoption behav...
Journal Article•
TL;DR: An empirical application of the DeLone and McLean model in private sector organizations of Kuwait is presented, finding that system usage has a significant influence on individual impact and information quality and system quality impact user satisfaction significantly.
Abstract: An empirical application of the DeLone and McLean model in private sector organizations of Kuwait is presented. Seven organizations representing the seven sectors in the Kuwaiti Stock market participated. Certain direct associations between the variables in the original DeLone and McLean model were supported from initial correlation analysis. Subsequent regression analyses confirmed these associations. Information quality and system quality impact user satisfaction significantly. System usage has a significant influence on individual impact.
TL;DR: In post-analysis theory building, a conceptual model is given that proposes that the positive causal effect of service quality on relationship quality would be positively moderated by the client orientation and promotion effectiveness of the vendor, while the positive causality of relationship quality on servicequality would be mediated by the project management effectiveness.
Abstract: A national survey of firms that participated in outsourcing relationships was conducted, and service quality and relationship quality were found to be significantly and positively related to each other and both had a significant impact on user satisfaction. However, the intricacies of the causal effects between the two autonomous constructs, service quality and relationship quality, are a source of interest. In post-analysis theory building, we give a conceptual model that proposes that the positive causal effect of service quality on relationship quality would be positively moderated by the client orientation and promotion effectiveness of the vendor, while the positive causal effect of relationship quality on service quality would be mediated by the project management effectiveness. Hence, this paper comprises of two related parts: first an empirical study, and secondly developing a theory and conceptual model that delve into the causalities involved in service quality, relationship quality, and the rol...
TL;DR: In this paper, a review of the literature and IT security executive interviews were conducted to identify a set of relevant skills for a chief information security officer (CISO) in a competitive business today.
Abstract: The aim of this study is to determine a set of skills needed for a Chief Information Security Officer (CISO) in a competitive business today. To this end, a review of the literature and IT security executive interviews were conducted to identify a set of relevant skills. This list was then compared to a set of job listings for CISOs. Ultimately, a set of skills were developed that organizations can use when defining the CISO position and seeking new CISOs.
TL;DR: The Internet and e-mail have become common in today's working environment as mentioned in this paper. Although such technology arguably has made employees more efficient and has improved communication, it also has surfaced n...
Abstract: The Internet and e-mail have become common in today's working environment. Although such technology arguably has made employees more efficient and has improved communication, it also has surfaced n...
TL;DR: Survey results that suggest a relationship between two types of user privacy concerns and how users control personal information are discussed are discussed.
Abstract: Users struggle to protect personal information while completing transactions requiring a modicum of trust in today's e-business environment. E-businesses argue that they need personal information t...
TL;DR: This survey addressed employers' perceptions of the importance of programming languages and various other technical and non-technical skills and solicited employer input about how students can better prepare themselves for the IS profession prior to graduation.
Abstract: As the information systems (IS) profession continues to evolve, educators are challenged to meet employer needs and maintain the currency and relevance of IS education. This paper reports the results of a survey of IS employers from a large public university in the Midwest. This survey addressed employers' perceptions of the importance of programming languages and various other technical and non-technical skills. The survey also assessed employers' views of new IS graduates' “expected” versus “actual” performance on these job skills. Finally, the survey solicited employer input about how students can better prepare themselves for the IS profession prior to graduation. The implications of the findings, particularly for IS education, are examined.
Journal Article•
TL;DR: High levels of user satisfaction and perceived usefulness, both in nominal values and in comparison to other systems, and a strong correlation between perceived usefulness and user satisfaction are revealed, suggesting that perceived usefulness is one of the factors affecting user satisfaction with ERP systems.
Abstract: Initially, Enterprise Resource Planning (ERP) systems held the promise of easily integrating all processes within and around the organization. Many reported ERP failures have led us to conduct, within the context of ERP implementation, an empirical examination of two success indicators: user satisfaction and perceived usefulness. The results reveal high levels of user satisfaction and perceived usefulness, both in nominal values and in comparison to other systems. They also show a strong correlation between perceived usefulness and user satisfaction, suggesting that perceived usefulness is one of the factors affecting user satisfaction with ERP systems. On the other hand, hypotheses testing revealed no supporting evidence for possible relationships between user satisfaction or perceived usefulness and organizational characteristics such as the department to which the respondent belonged or user characteristics such as organizational level, education, age, computing experience, and gender.
TL;DR: The results suggest that many websites can be improved with regard to link appearance, navigation, and the inclusion of more positive features such as breadcrumb trails and search boxes to improve usability.
Abstract: Web usability advocates stress the importance of clarity, simplicity, and consistency in web design so that users can perform desired operations efficiently and effectively. If a website lacks these characteristics, users may become confused or frustrated and “take their business” to competing sites. Usability advocates have made anecdotal observations about the extent to which websites follow “good” design practices. However, there have been few attempts to address this issue from a research perspective. This study presents an analysis of INC. 500 company websites using eleven measures, grouped into three categories: avoidance of web design errors, adherence to web design conventions, and inclusion of features to promote usability. These measures were derived from usability guidelines proposed in the literature. The results revealed that while a few design guidelines are commonly followed, most showed a high degree of variation. The mean number of guidelines followed per website was 5.5 out of a possible...
TL;DR: IT project risk factors that pose threats to successful project implementation and project management professionals (PMPs) assessment of these risk factors are identified and suggested strategies for avoiding and/or mitigating these risks are suggested.
Abstract: The failure of systems development projects has plagued the IT industry for years. In fact, the 2004 Standish group report indicates that only 28 percent of software development projects are successful, down from previous estimates of 34%. This paper identifies IT project risk factors that pose threats to successful project implementation and describes project management professionals (PMPs) assessment of these risk factors. It concludes with suggested strategies for avoiding and/or mitigating these risks and associated implications.
TL;DR: Findings show that consumer perceptions of certain cognitive cues are important predictors of initial trust in an e-retailer, but Web assurance structures are less important in the formation ofInitial trust and purchase intentions.
Abstract: Within the context of the initial Trust Building Model (TBM) of McKnight et al. (39), we examine specific factors related to Web site quality and structural assurance. Our model is tested using an actual Web site and consumers experienced in e-commerce. Findings show that consumer perceptions of certain cognitive cues (i.e., communication, opportunism, product brand equity, Web site attractiveness) are important predictors of initial trust in an e-retailer. However, Web assurance structures are less important in the formation of initial trust and purchase intentions. It is important in the development of Web assurance and consultative services to address pertinent trust issues by offering specific Web site solutions.
TL;DR: It is confirmed that organizational support plays a critical role in shaping user perceptions toward IT and their subsequent IT usage and personal-usage models such as TAM are extended by incorporating organizational support, which can play a crucial role in motivating IT usage in workplace settings.
Abstract: This study examines the role of organizational support in motivating organizational members' usage of information technology (IT). We postulate two organizational support factors, namely infrastruc...
TL;DR: The study examines the impact of web-site related factors on online sales and identifies the following factors to be significantly impacting online sales: frequent update of web content, presence of decision aids, provision of information on the firm, and privacy statement.
Abstract: Though there is an astounding increase in the amount of business being conducted online, online merchants face a number of problems in improving online sales. There is little understanding of the factors affecting online sales. Addressing this gap, our study examines the impact of web-site related factors on online sales. Based on literature review, we identified eleven variables representing the content, design, security and privacy dimensions of a web site. We examined the impact of these variables representing the content, design, security and privacy dimensions of a web site. We examined the impact of these variables on online sales through a sample of 487 web sites. Based on this analysis, we identified the following factors to be significantly impacting online sales: frequent update of web content, presence of decision aids, provision of information on the firm, presence of FAQ section, use of multimedia, provision of individual user accounts, secure modes of data transmission, provision to conduct ...
TL;DR: A model of three latent constructs: Facilitating conditions, Wireless Trust, and intention to adopt WIMT, where Facilitating Conditions influences perceived trust in the wireless mobile environment which, in turn, influences user intention to adopted wireless mobile technology is proposed.
Abstract: For wireless Internet services via mobile technology (WIMT), are there any unique determinants for user acceptance of this technology innovation? Based on literature review, this paper proposes a model of three latent constructs: Facilitating Conditions, Wireless Trust, and intention to adopt WIMT, where Facilitating Conditions influences perceived trust in the wireless mobile environment which, in turn, influences user intention to adopt wireless mobile technology. A sample of 357 MBA students from a regional university was used for model testing. Structural equation modeling procedures were employed for data analysis. The hypothesized model revealed an acceptable fit. Path analysis of the postulated relationships demonstrated a large direct causal effect from Facilitating Conditions to Wireless Trust and a medium direct effect from Wireless Trust to Intention to Adopt WIMT. Some findings for the first time provided empirical support to the literature and important implications for further research and l...
TL;DR: This model utilizes a variant of emerging behavioral decision theory, called Image Theory, to develop a two-stage process of IS hiring where the first stage utilizes technical skills for filtration and the second stage utilizes soft skills for the choice in actual hiring.
Abstract: This paper calls attention to a paradox in the recruiting and hiring literature in IS and offers a possible reconciliation of the paradox based on recent advances in behavioral decision theory. The paradox is the contradictory demand for IT/IS technologies as advertised job skills in contrast to soft skills as actual or implicit hiring criteria. The specific purpose of this research is to introduce a model that may explain and reconcile the use and importance of both technical skills and soft skills in the hiring of IS personnel. This model utilizes a variant of emerging behavioral decision theory, called Image Theory to develop a two-stage process of IS hiring where the first stage utilizes technical skills for filtration and the second stage utilizes soft skills for the choice in actual hiring. This model of IS hiring decision making may serve as a starting point for future research on the demand for IS job skills.
TL;DR: It is suggested that among these three key drivers of adoption, the firm's innovativeness is the strongest determinant for adopting traditional information systems, but in adopting Internet related technologies, the owner's positive perception of the relative advantage of using information technology plays the most critical role.
Abstract: This study reports on how small retailers are adopting IT for their entrepreneurial venture. Three antecedents are posited to influence the information technology adoption in small business environ...
TL;DR: An exploratory study to investigate the impacts of size, culture, and structure of the adopting organization on ERP system success evaluations and revealed positive relationships between organizational size, structure, and culture and ERP systems success.
Abstract: Enterprise Resource Planning (ERP) systems are packaged information technology (IT) suites that are increasingly becoming the price of entry for running a business, and such systems are gaining popularity worldwide. Researchers have discussed their adoption and implementation. Few have investigated the impacts of size, culture, and structure of the adopting organization on ERP system success evaluations. There is also a dearth of research on the effects of organizational IT issues or factors such as IT assets and resources (i.e., the IT department's value, the IT department's size, and the sophistication of the in-house IT professionals, among others) on ERP systems success. To our knowledge no study has investigated the interactions between these organizational IT issues and other contingency factors. To fill this gap in research, we designed an exploratory study to investigate the impacts of the aforementioned factors in the context of ERP systems success evaluations. Rather than considering the impacts...
Journal Article•
TL;DR: The results of this exploratory study suggest that trust is an important component in technology acceptance and adoption and that this construct should be incorporated into future research which focuses on technology adoption.
Abstract: The study of trust in the context of technology adoption is one of initial trust formation. Due to the lack of complete information, an individual must make a ‘leap of faith’ when committing to the new technology. This leap of faith is trust. This study uses institution-based trust theory to link the characteristics of a new technology to the trusting stance of the potential adopter. This trusting stance is then linked to the technology adoption decision.The research model was tested using policy capturing. Policy capturing is a simulation-based decision modeling technique that allows the researcher to observe a simulation of actual decisions being made. The questionnaire was developed and administered to 181 undergraduate students. The results of this exploratory study suggest that trust is an important component in technology acceptance and adoption and that this construct should be incorporated into future research which focuses on technology adoption.
TL;DR: The impacts of the Internet on CRM are assessed in detail and the relationship between CRM and other E-commerce applications, including ERP, SCM and Data Warehousing, indicates the role of CRM in the E- commerce arena.
Abstract: The purpose of this paper is to analyze the application of the Customer Relationship Management (CRM) in New Economy, which is characterized by the advancement in the information technology. The impacts of the Internet on CRM are assessed in detail in order to reveal the new opportunities and challenges related to CRM in the business settings. In addition, this paper addresses the relationship between CRM and other E-commerce applications, including ERP, SCM and Data Warehousing. Such addresses indicate the role of CRM in the E-commerce arena. Based on the analysis, CRM's future implications in the Internet era to be discussed.