Journal ArticleDOI
A combined AHP–GP model for quality control systems
TLDR
A decision aid that will allow weighting (prioritizing) of a service industry's unique service qualitymeasures, consider the real world resource limitations, and select the optimal set of qualitycontrol instruments for customer data collection purposes is proposed.About:
This article is published in International Journal of Production Economics.The article was published on 2001-06-30. It has received 227 citations till now. The article focuses on the topics: Quality function deployment & Analytic hierarchy process.read more
Citations
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Journal ArticleDOI
Analytic hierarchy process : An overview of applications
TL;DR: A literature review of the applications of Analytic Hierarchy Process, which aims to provide a ready reference on AHP, and act as an informative summary kit for the researchers and practitioners for their future work.
Journal ArticleDOI
Integrated analytic hierarchy process and its applications:a literature review
TL;DR: This research provides evidence that the integrated AHPs are better than the stand-alone AHP, but also aids the researchers and decision makers in applying the integratedAHPs effectively.
Journal ArticleDOI
Multi-attribute comparison of catering service companies using fuzzy AHP: The case of Turkey
TL;DR: The customers of three Turkish catering firms were interviewed and the most important criteria taken into account by the customers while they were selecting their catering firmsWere determined by a designed questionnaire and the fuzzy analytic hierarchy process was used to compare these catering firms.
Journal ArticleDOI
Weapon selection using the AHP and TOPSIS methods under fuzzy environment
TL;DR: An evaluation model based on the analytic hierarchy process (AHP) and the technique for order performance by similarity to ideal solution (TOPSIS) to help the actors in defence industries for the selection of optimal weapon in a fuzzy environment where the vagueness and subjectivity are handled with linguistic values parameterized by triangular fuzzy numbers.
Journal ArticleDOI
A review of applications of Analytic Hierarchy Process in operations management
TL;DR: A comprehensive listing of AHP applications in operations management is presented and a framework for identifying the decision areas that have better research gaps to be studied by future researchers is developed.
References
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Book
Judgment Under Uncertainty: Heuristics and Biases
Amos Tversky,Daniel Kahneman +1 more
TL;DR: The authors described three heuristics that are employed in making judgements under uncertainty: representativeness, availability of instances or scenarios, and adjustment from an anchor, which is usually employed in numerical prediction when a relevant value is available.
Journal Article
SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality.
TL;DR: In this paper, the authors describe the development of a 22-item instrument (called SERVQUAL) for assessing customer perceptions of service quality in service and retailing organizations, and the procedures used in constructing and refining a multiple-item scale to measure the construct are described.
Book ChapterDOI
The Analytic Hierarchy Process
Thomas L. Saaty,Kevin P. Kearns +1 more
TL;DR: Analytic Hierarchy Process (AHP) as mentioned in this paper is a systematic procedure for representing the elements of any problem hierarchically, which organizes the basic rationality by breaking down a problem into its smaller constituent parts and then guides decision makers through a series of pairwise comparison judgments to express the relative strength or intensity of impact of the elements in the hierarchy.
Journal ArticleDOI
A Conceptual Model of Service Quality and Its Implications for Future Research
TL;DR: The attainment of quality in products and services has become a pivotal concern of the 1980s as discussed by the authors, while quality in tangible goods has been described and measured by marketers, quality in services is la...
Journal ArticleDOI
Measuring service quality: a reexamination and extension
TL;DR: In this paper, the authors investigate the conceptualization and measurement of service quality and the relationships between service quality, consumer satisfaction, and purchase intentions, and investigate the relationship between the two factors.