Open AccessBook
A manager's guide to quality and reliability
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The article was published on 1968-01-01 and is currently open access. It has received 7 citations till now. The article focuses on the topics: Reliability (statistics) & Quality (business).read more
Citations
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Journal ArticleDOI
Beyond Process: TQM Content and Firm Performance
TL;DR: In this paper, the authors consider TQM in relation to firm orientation and identify market advantage, product design efficiency, process efficiency, and product reliability as the key feature of its content.
Journal ArticleDOI
Lodging quality index (LQI): assessing customers’ perceptions of quality delivery
Juliet M. Getty,Robert L. Getty +1 more
TL;DR: This study takes the reader through the step‐by‐step development of a reliable and valid quantitative measuring tool that lodging practitioners can implement to measure their customers’ perception of delivered quality.
Journal ArticleDOI
Reliability of information systems based on the critical success factors - formulation
TL;DR: In this article, the authors developed reliability as a measure of information system s(IS) success based on the critical success factors (CSF), which is a quantifiable measure used in in the control and management of IS.
Journal ArticleDOI
How firm innovativeness and unexpected product reliability failures affect profitability
TL;DR: In this paper, the authors examine relationships among a firm's innovativeness, its unexpected product failure costs, and financial performance and find that more innovative firms also experience more unexpected product failures, and the negative impacts of these costs on financial performance extend well beyond the direct costs associated with remediating warranty claims.
Dissertation
Project management maturity : a critical analysis of existing and emergent contributing factors
TL;DR: The authors explored the dynamics of a reliable project management capability responsible for undefined projects, and proposed new factors that could influence how project management maturity is determined and modeled, and showed that unique processes and practices that are not tightly controlled, repeatable and predictable can contribute to the reliable management of e-learning projects in a university environment.
Related Papers (5)
How you can evaluate the integrity of your library service quality assessment data
Service quality performance of design/build contractors using quality function deployment
David Arditi,Dong-Eun Lee +1 more