Journal ArticleDOI
A service perspective. Key managerial insights from service-dominant (S-D) logic.
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In the Industrial Revolution, most production occurred in the cottage or household or in relatively small, crafts-focused shops as mentioned in this paper, where people, things, and information were relatively few, short, slow, and at times impossible to develop.About:
This article is published in Organizational Dynamics.The article was published on 2016-01-01. It has received 90 citations till now. The article focuses on the topics: Service (business) & Key (cryptography).read more
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Shared Decision-making in the Medical Encounter: What Does It Mean? (Or, It Takes at Least Two to Tango)
TL;DR: In this paper, the authors provide greater conceptual clarity about shared treatment decision-making, identify some key characteristics of this model, and discuss measurement issues, as well as potential benefits of a shared decision making model for both physicians and patients.
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Motives and resources for value co-creation in a multi-stakeholder ecosystem: A managerial perspective
TL;DR: In this paper, the authors explore the motives and resources for value co-creation within a multi-stakeholder ecosystem using a case study research design, and find that key motivations to participate in such multi-Stakeholder value-co-creation are reputation enhancement, experimentation, and relationship building.
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Paths Toward Radical Service Innovation in Manufacturing Companies—A Service-Dominant Logic Perspective
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Open service innovation: The role of intermediary capabilities
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Stakeholder engagement in intra- and inter-organizational innovation: Exploring antecedents of engagement in service ecosystems
TL;DR: In this paper, the authors explore the antecedents that constitute stakeholder engagement in inter-organizational service ecosystems where stakeholders co-create innovations over time, and address four key issues for engagement in a service ecosystem.
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Book
Social Research Methods
TL;DR: In this paper, the authors reviewed the literature on qualitative and quantitative research in social research and discussed the nature and process of social research, the nature of qualitative research, and the role of focus groups in qualitative research.
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A Conceptual Model of Service Quality and Its Implications for Future Research
TL;DR: The attainment of quality in products and services has become a pivotal concern of the 1980s as discussed by the authors, while quality in tangible goods has been described and measured by marketers, quality in services is la...
Journal ArticleDOI
Crossing the Quality Chasm: A New Health System for the 21st Century
TL;DR: Analyzing health care organizations as complex systems, Crossing the Quality Chasm also documents the causes of the quality gap, identifies current practices that impede quality care, and explores how systems approaches can be used to implement change.
Journal ArticleDOI
Evolving to a New Dominant Logic for Marketing
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: The authors argue that service provision rather than goods is fundamental to economic exchange and argue that the new perspectives are converging to form a new dominant logic for marketing, one in which service provision is fundamental for economic exchange.
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Business Research Methods
Alan Bryman,Emma Bell +1 more
TL;DR: In this paper, the authors present a review of the literature in business research and discuss the nature of qualitative and quantitative research, and break down the quantitative/qualitative divide by combining quantitative and qualitative research.
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