A study into the reasons for process improvement project failures: results from a pilot survey
Jiju Antony,Fabiane Letícia Lizarelli,Marcelo Machado Fernandes,Mary Dempsey,Attracta Brennan,Julie McFarlane +5 more
TLDR
In this paper, the authors present the results of a pilot survey highlighting the most common reasons for process improvement project failures, including resistance to change, lack of commitment and support from top management and incompetent teams.Abstract:
Process improvement initiatives, such as Lean, Six Sigma and Lean Six Sigma, typically have common characteristics that are carried through projects Whilst a project’s performance is an important determinant of the successful implementation of continuous improvement (CI) initiatives, its failure can undermine the impact of any CI initiative on business performance As a result, an understanding of the reasons of process improvement project failures is crucial The purpose of this paper is to present the results of a pilot survey highlighting the most common reasons for process improvement project failures,This paper presents a pilot survey of 42 Brazilian manufacturing specialists who have been involved in process improvement projects The participants of this survey were Six Sigma Master Black Belts, Black Belts, Green Belts and Six Sigma champions from manufacturing companies in Brazil The survey questionnaire was piloted with five experts in the field in order to ensure that the questions were valid and technically sound,The execution of Six Sigma projects in organizations results in a moderate rate of project failures These failures can cost organizations several millions of dollars especially within the context of larger organizations The main reasons for project failure, as cited by the specialists include: resistance to change, lack of commitment and support from top management and incompetent teams,The authors report the findings from a pilot survey having a limited sample size Moreover, the data have been collected from one country and primarily from large manufacturing companies,To the best of the authors’ knowledge, this is the first empirical study looking into the reasons for process improvement project failures The authors argue that if the top reasons for such failures are understood, a framework can be developed in the future that can mitigate the chance of project failures during project execution This could potentially lead to significant savings to the bottom-line of many organizationsread more
Citations
More filters
Journal Article
Integrating quality management practices with knowledge creation processes
TL;DR: In this article, an integrated view of quality and knowledge using Nonaka's theory of knowledge creation is proposed to illuminate how quality practices can lead to knowledge creation and retention, and the knowledge perspective also provides insight into what it means to effectively deploy quality management practices.
Journal ArticleDOI
Analyzing the critical success factors influencing Lean Six Sigma implementation: fuzzy DEMATEL approach
TL;DR: This analysis is the first of its kind, according to the best of the authors’ knowledge, to classify the influencing factors of LSS implementation into the cause–effect cluster, which makes the complexity of a problem easier in handling and assisting the decision-making.
Journal ArticleDOI
Evaluating the effect of critical failure factors associated with sustainable Lean Six Sigma framework implementation in healthcare organization
TL;DR: In this paper, the authors developed a structured hierarchical interrelationship-based model to evaluate the critical failure factors (CFFs) that affect the sustainable Lean Six Sigma (SLSS) framework implementation in a healthcare organization.
Journal ArticleDOI
Green lean six sigma sustainability – oriented project selection and implementation framework for manufacturing industry
TL;DR: In this article , the authors have dealt with the selection of the sustainability-oriented Green Lean Six Sigma (GLS) project for the manufacturing industry in the complex decision-making environment.
Journal ArticleDOI
Lean Six Sigma implementation and sustainability roadmap for reducing medication errors in hospitals
TL;DR: This is the first attempt in the development of a LSS roadmap that healthcare practitioners can follow to reduce medication errors using LSS methodology and sustaining LSS in their organizations.
References
More filters
Journal ArticleDOI
An analysis of the Six Sigma DMAIC method from the perspective of problem solving
Jeroen de Mast,Joran Lokkerbol +1 more
TL;DR: The DMAIC (Define-Measure-Analyze-Improve-Control) method in Six Sigma is often described as an approach for problem solving, but its generality limits the methodological support it provides, and which fails to exploit task-domain specific knowledge.
Journal ArticleDOI
Critical failure factors of Lean Six Sigma: a systematic literature review
TL;DR: In this article, a systematic literature review of 56 papers that were published on Lean, Six Sigma and LSS in well-known academic databases from 1995 to 2013 was conducted to explore the critical failure factors for LSS.
Journal ArticleDOI
Mapping the critical links between organizational culture and TQM/Six Sigma practices
TL;DR: In this article, the authors investigated how organizational culture influences the implementation of different practices incorporated in the recent Six Sigma approach as well as those associated with traditional total quality management (TQM).
Journal ArticleDOI
Six Sigma in the UK service organisations: results from a pilot survey
TL;DR: In this article, a comparative study between manufacturing and service processes from the Six Sigma application perspective is presented, and the results of a pilot survey carried out in the UK service organisations to understand the status of Six Sigma are presented.
Book
What is Lean Six Sigma
TL;DR: In this paper, a quick introduction on how to use Lean Six Sigma to improve your workplace, meet your goals, and better serve your customers is given, along with diagrams, cartoons, and real-life examples.
Related Papers (5)
A conceptual framework for critical success factors of lean Six Sigma
K. Jeyaraman,Leam Kee Teo +1 more