Auto-scaling emergency call centres using cloud resources to handle disasters
Srikumar Venugopal,Han Li,Pradeep Ray +2 more
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TLDR
This paper introduces a system that uses the Amazon EC2 service to automatically scale up a software telephony network in response to a large volume of calls and scale down in normal times.Abstract:Â
The fixed-line and mobile telephony network is one of the crucial elements of an emergency response to a disaster event. However, frequently the phone network is overwhelmed in such situations and is disrupted. It is not cost-effective to maintain an over-provisioned IT infrastructure for such rare events. Cloud computing allows users to create resources on-demand and can enable an IT infrastructure that scales in response to the demands of disaster management. In this paper, we introduce a system that uses the Amazon EC2 service to automatically scale up a software telephony network in response to a large volume of calls and scale down in normal times. We demonstrate the efficacy of this system through experiments based on real-world data.read more
Citations
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E-HAMC: Leveraging Fog computing for emergency alert service
Mohammad Aazam,Eui-Nam Huh +1 more
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A data-centric framework for development and deployment of Internet of Things applications in clouds
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Patent
Call processing method, call control device, automatic call distribution device and agent terminal
TL;DR: In this article, a call processing method and control apparatus, an automatic call distribution apparatus, and an agent terminal are presented, which can reduce the processing load of an entire cloud server which effectively ensures the service quality of a call center constructed based on cloud computing technologies.
Proceedings ArticleDOI
Enhanced Framework for IoT Applications on Python Based Cloud Simulator (PCS)
TL;DR: This paper presents a data centric framework for advancement of IoT applications executed in python based cloud simulator that handles association with information sources, information filtering and use of cloud resources including provisioning, load balancing, and planning thus enabling developers to concentrate on the application logic and encouraging the advancement of loT applications.
Proceedings ArticleDOI
M2M Emergency Help Alert Mobile Cloud Architecture
TL;DR: This paper presents architecture to handle various kinds of emergency situations more efficiently and effectively, by allowing the user (victim or witness) easy and quick way to alert the concerned department (s) with just a single button press.
References
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