Book ChapterDOI
BPM Tool Selection: The Case of the Queensland Court of Justice
Micheal Reeves,Islay Davies +1 more
- pp 371-392
TLDR
This chapter presents the evaluation criteria that the Queensland Courts derived and used for their needs; the process followed to find and short-list candidate tools to evaluate; and a discussion on findings against the established criteria.Abstract:
This chapter reports on the experiences of an Australian government department in selecting a BPM tool to support its process modeling, analysis, and design activities. With the growing number of tools in the market that claim to support BPM, the variance in actual functionality supported by these tools, and the potentially significant cost of such a purchase, BPM tool selection has become an arduous task. While there is some independent guidance available on how various tools support different aspects of BPM initiatives, organizations still need to determine what their specific needs are and be able to establish how information gathered on tool functionality can be evaluated against these needs. The chapter presents the evaluation criteria that the Queensland Courts derived and used for their needs; the process followed to find and short-list candidate tools to evaluate; and a discussion on findings against the established criteria. While the requirements and evaluation criteria will differ for each organizational context, this chapter provides guidance for business managers on how they may structure and conduct a BPM tool evaluation from a business user perspective. In particular, it provides a score sheet tailored for a business process redesign initiative, which other organizations can use as a starting point and further refine to their specific needs. In addition, it provides suggestions on methods for identifying candidate tools for evaluation (i.e., via market research, on-site visits, gathering recommendations from experiences of others, etc.) from the multitude of BPM solutions currently available. The chapter also highlights the need for BPM tool vendors to invest more in understanding the varying needs of organizations across the BPM spectrum so as to provide accurate information to the right market in a way that potential business users/customers can understand.read more
Citations
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Book ChapterDOI
A Taxonomy of Business Process Management Approaches
Abstract: Both the design and the implementation of the Business Process Management (BPM) concept vary significantly from one organization to another Organization-specific approaches to BPM are, among other things, influenced by organizational culture as well as by the maturity of the concept’s adoption in the respective organization This chapter reports on findings from an empirical study and is aimed at answering the question of precisely how organizations deal with the process-oriented management concept – today and in the near future To address this issue, 38 medium-sized and large organizations from various industries were surveyed Out of 18 variables used to characterize individual BPM approaches, four distinct design factors of BPM are identified: the degree of process performance measurement, the overall professionalism of process management, the impact of process managers, and the utilization of established methodology and standards On the basis of these design factors, four generic approaches to BPM can be differentiated Furthermore, these results are complemented by an interpolation of this classification into the near future, leading to the differentiation of five BPM project types This part of the analysis shows that all surveyed organizations strive to achieve high BPM maturity There are, however, significant differences with respect to the particular design of the aspired approaches to mature BPM The presented results are particularly useful for the engineering and/or adaptation of situational methods in the field of BPM The chapter therefore concludes with the exemplary adaptation of the “process innovation” method proposed by Davenport with respect to the identified five BPM project types This adaptation also demonstrates the practical applicability of the presented findings
Journal ArticleDOI
Model-driven development platform selection: four industry case studies
TL;DR: This work confirms that the decision framework provides a reliable approach for creating decision models in software production by reducing the time and cost of the decision-making process and by providing a richer list of options than the enterprises considered initially.
Book ChapterDOI
Designing Business Processes with a Recommendation-Based Editor
TL;DR: This chapter presents a recommendation-based editor for process modeling, which can help overcome this problem by reducing the need for the user to study the modeling notation and consequently direct her to focus on the model content.
DissertationDOI
Effective and Efficient Process Engine Evaluation
TL;DR: This work provides an effective and efficient benchmarking solution to reveal the necessary information to allow making rational decisions about the quality of process engines and makes rational decisions for the corresponding selection possible.
Book ChapterDOI
Recommendation-Based Business Processes Design
TL;DR: This chapter presents a recommendation-based editor for process modeling, which supports users in completing their modeling tasks and reduces the need for the user to extensively study the notation of the modeling language.
References
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Book
Decisions with Multiple Objectives: Preferences and Value Trade-Offs
TL;DR: In this article, a confused decision maker, who wishes to make a reasonable and responsible choice among alternatives, can systematically probe his true feelings in order to make those critically important, vexing trade-offs between incommensurable objectives.
Book
Business Process Management: Concepts, Languages, Architectures
TL;DR: Matthias Weske argues that all communities involved need to have a common understanding of the different aspects of business process management, and details the complete business process lifecycle from the modeling phase to process enactment and improvement, taking into account all different stakeholders involved.
Book ChapterDOI
The Six Core Elements of Business Process Management
Michael Rosemann,Jan vom Brocke +1 more
TL;DR: The BPM Handbook as discussed by the authors provides a framework that consolidates and structures the essential factors that constitute BPM as a whole, including strategic alignment, governance, methods, information technology, people, and culture.
Book
ARIS Design Platform: Getting Started with BPM
Rob Davis,Eric Brabnder +1 more
TL;DR: This practical "how-to" guide to both using the ARIS Design Platform and how to use it to create real business models, follows Rob Davis hugely successful, Business Process Modelling with ARIS (Springer 2001).
Journal ArticleDOI
The Use of a Simple Multiple-Criteria Model to Assist in Selection from a Shortlist
TL;DR: The model, a hierarchical additive weighted value-function, was used as a part of a decision-making process to select, from a shortlist of three, the company with which to place a contract for the development of a computerized financial management system.