Co-design: from expert- to user-driven ideas in public service design
TLDR
An approach is contributed that shifts public service design away from an expert-driven process towards enabling users as active and equal idea contributors.Abstract:
While co-design with users has evolved as a promising approach to service innovation, it remains unclear how it can be used in public service contexts. This article addresses this knowledge gap by ...read more
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The semantic turn: A new foundation for design
TL;DR: A human-centred design philosophy is described which conceptualises the meanings a designer has to consider, the meaning of artifacts/ products when they are used, the verbal explanations of them, life cycles and ecology of the artifacts/products.
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Following the yellow brick road? (Dis)enchantment with co-design, co-production and value co-creation in public services
TL;DR: In their recent systematic review of co-production and co-creation in this journal, Voorberg, Bekkers, and Tummers as mentioned in this paper called co-productivity a "magic concept".
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Consumer perspectives on household food waste reduction campaigns
TL;DR: In this paper, the authors extended research pathways traditionally applied in social marketing and co-design processes to consumers in the context of household food waste reduction and found that consumers prefer: (a) targeting leftover reuse behavior, (b) using technology and avoiding door-knocking as a campaign strategy and (c) a focus on reducing fruit and vegetable waste.
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Beyond co-production: Value creation and public services
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A service ecosystem perspective on the diffusion of sustainability-oriented user innovations
TL;DR: In this paper, the authors conceptualized the diffusion of user innovations from a service ecosystem perspective, and evaluated the service ecosystem, along with other systemic innovation concepts, as a possible theoretical basis for explaining the first adoption and diffusion of users' innovations.
References
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Book
Case Study Research: Design and Methods
TL;DR: In this article, buku ini mencakup lebih dari 50 studi kasus, memberikan perhatian untuk analisis kuantitatif, membahas lebah lengkap penggunaan desain metode campuran penelitian, and termasuk wawasan metodologi baru.
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Qualitative Data Analysis: An Expanded Sourcebook
TL;DR: This book presents a step-by-step guide to making the research results presented in reports, slideshows, posters, and data visualizations more interesting, and describes how coding initiates qualitative data analysis.
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Service-dominant logic: continuing the evolution
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: This article highlights and clarifies the salient issues associated with S-D logic and updates the original foundational premises (FPs) and adds an FP.
Journal ArticleDOI
Case research in operations management
TL;DR: In this paper, the use of case study research in operations management for theory development and testing is reviewed and guidelines and a roadmap for operations management researchers wishing to design, develop and conduct case-based research are provided.
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Sticky Information and the Locus of Problem Solving: Implications for Innovation
TL;DR: The impact of information stickiness on the locus of innovation-related problem solving is explored and it is found that when sticky information needed by problem solvers is held at one site only, problem solving will be carried out at that locus, other things being equal.
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