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Customer knowledge management and IT-enabled business model innovation: A conceptual framework and a case study from China
Jiebing Wu,Bin Guo,Yongjiang Shi +2 more
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Wang et al. as mentioned in this paper provided a conceptual framework to explore the linking mechanisms between customer knowledge management and IT-based business model innovation, with a case study from a Chinese leading telecommunications company.About:
This article is published in European Management Journal.The article was published on 2013-08-01. It has received 137 citations till now. The article focuses on the topics: Customer to customer & Customer retention.read more
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Fortune favors the prepared: How SMEs approach business model innovations in Industry 4.0
TL;DR: In this article, the authors analyze how Industry 4.0 triggers changes in the business models of manufacturing SMEs (small and medium-sized enterprises), by conducting a qualitative research with a sample of 68 German SMEs from three industries (automotive suppliers, mechanical and plant engineering, as well as electrical engineering and ICT).
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Business model innovation – state of the art and future challenges for the field
TL;DR: In this article, a role-based approach to categorize the literature and argue that the respective roles of explaining the business, running the business and developing the business can serve as three interrelated perspectives.
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Customer relationship management mechanisms
TL;DR: A comprehensive study and survey on the state of the art mechanisms in the scope of the CRM are done by looking at five categories in which CRM plays a significant role: E-CRM, knowledge management, data mining, data quality and, social CRM.
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Linking business models with technological innovation performance through organizational learning
TL;DR: In this paper, the authors examined how business models affect technological innovation performance through the mediating role of organizational learning and showed that both efficiency-centered and novelty-centered business models affected organizational learning.
Business Model Innovation: Development, Concept and Future Research Directions
TL;DR: In this paper, the authors present a set of yielding de nitions of the extant business model innovation literature and an integrated de- tion to promote a common understanding of the concept, and classifies the eld into six particular research areas.
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Case Study Research: Design and Methods
TL;DR: In this article, buku ini mencakup lebih dari 50 studi kasus, memberikan perhatian untuk analisis kuantitatif, membahas lebah lengkap penggunaan desain metode campuran penelitian, and termasuk wawasan metodologi baru.
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Building theories from case study research
TL;DR: In this paper, the authors describe the process of inducting theory using case studies from specifying the research questions to reaching closure, which is a process similar to hypothesis-testing research.
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Building theories from case study research.
TL;DR: In this paper, the authors define a leadership event as a perceived segment of action whose meaning is created by the interactions of actors involved in producing it, and present a set of innovative methods for capturing and analyzing these contextually driven processes.
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The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun
TL;DR: In this paper, the authors argue for the recognition of important experiential aspects of consumption, such as the symbolic, hedonic, and esthetic nature of the experience of consumption.
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Business Models, Business Strategy and Innovation
TL;DR: In this paper, the authors explore the significance of business models and explore their connections with business strategy, innovation management, and economic theory, and understand how the enterprise can organize to best meet customers' needs, get paid for doing so, and make a profit.