Journal ArticleDOI
Effect of the quality of user documentation on user satisfaction with information systems
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TLDR
The research provides a set of guidelines, arrived at empirically, for IS managers to ensure the design of highly efficient and effective user documentation for a system, by monitoring and controlling the entire process of documentation.About:
This article is published in Information & Management.The article was published on 1990-01-03. It has received 30 citations till now. The article focuses on the topics: Computer user satisfaction & Technical documentation.read more
Citations
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Journal ArticleDOI
Developing and validating an instrument for measuring user-perceived web quality
Adel M. Aladwani,Prashant Palvia +1 more
TL;DR: The development of an instrument that captures key characteristics of web site quality from the user's perspective is reported on, which provides an aggregate measure of web quality and would be useful to organizations and web designers, and to researchers in related web research.
Journal ArticleDOI
A Comprehensive Model for Assessing the Quality and Productivity of the Information Systems Function: Toward a Theory for Information Systems Assessment
TL;DR: In this paper, the authors examined the need for IS assessment and suggested a comprehensive IS assessment framework linked to organizational performance using existing IS assessment theory as a base and incorporating measurement concepts from other disciplines.
Journal ArticleDOI
Hospital information systems
TL;DR: The empirical results of the study provide support for the EU CS model (incorporating new factors) and enhance the generalizability of the EUCS instrument and its robustness as a valid measure of computing satisfaction and a surrogate for system success in a variety of cultural and linguistic settings.
Posted Content
Task difficulty, task variability and satisfaction with management support systems: consequences and solutions
TL;DR: The results of the analysis indicate that task difficulty negatively affects satisfaction with MSS, whereas the influence of task variability is insignificant, and one should not only look at the information that managers would like to have but also at the possibility of providing such information.
Journal ArticleDOI
The effect of user manual quality on customer satisfaction: the mediating effect of perceived product quality
TL;DR: It is revealed that providing a high-quality user manual should be an essential element of product management and development strategies and the need for companies that particularly sell complex products with long product life cycles must invest in providing high- quality user manuals.
References
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Journal ArticleDOI
Coefficient alpha and the internal structure of tests.
TL;DR: In this paper, a general formula (α) of which a special case is the Kuder-Richardson coefficient of equivalence is shown to be the mean of all split-half coefficients resulting from different splittings of a test, therefore an estimate of the correlation between two random samples of items from a universe of items like those in the test.
Journal ArticleDOI
The scree test for the number of factors
TL;DR: The Scree Test for the Number Of Factors this paper was first proposed in 1966 and has been used extensively in the field of behavioral analysis since then, e.g., in this paper.
Book ChapterDOI
Relations Between Two Sets of Variates
TL;DR: The concept of correlation and regression may be applied not only to ordinary one-dimensional variates but also to variates of two or more dimensions as discussed by the authors, where the correlation of the horizontal components is ordinarily discussed, whereas the complex consisting of horizontal and vertical deviations may be even more interesting.
Journal ArticleDOI
Development of a Tool for Measuring and Analyzing Computer User Satisfaction
James E. Bailey,Sammy W. Pearson +1 more
TL;DR: This paper reports on a technique for measuring and analyzing computer user satisfaction, starting with the literature and using the critical incident interview technique, and creating a questionnaire for measuring satisfaction using the semantic differential scaling technique.
Posted Content
The Measurement of User Information Satisfaction
TL;DR: A survey of production managers is used to provide additional support for the instrument, eliminate scales that are psychometrically unsound, and develop a standard short form for use when only an overall assessment of information satisfaction is required and survey time is limited.
Related Papers (5)
Development of a Tool for Measuring and Analyzing Computer User Satisfaction
James E. Bailey,Sammy W. Pearson +1 more