Journal ArticleDOI
Good or bad staff? Hotel employees' core self-evaluations impacting service effort and service sabotage considering leader-member exchange moderation
TLDR
In this paper, the authors investigated the impact of hotel employees' core self-evaluations on their service effort and service sabotage behaviors and examined the leader-member exchange moderating relationships.About:
This article is published in Tourism Management Perspectives.The article was published on 2019-10-01. It has received 7 citations till now. The article focuses on the topics: Core self-evaluations & Service (business).read more
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Exploring hotel employees’ regulatory foci and voice behavior: the moderating role of leader-member exchange
TL;DR: In this article, the authors explored the effects of hotel employees' regulatory foci on their voice behavior and the moderating role of leader-member exchange, and found that both promotion focus and prevention focus can benefit employees' voice behavior; however, prevention-focused employees have more positive voice behavior than promotion-focus employees.
Moderating effect of work–family conflicton the relationship between leader–member exchange and relativede privation: Links to behavior ral outcomes
TL;DR: In this paper, the authors explored the effect of work-family conflict on the relationship between leader-member exchange and relative deprivation, and simultaneously examined the impact of relative deprivation on employees' behavior (including effort behavior and service sabotage).
Journal ArticleDOI
Linking artificial intelligence to service sabotage
Chunhao Ma,Jian Ye +1 more
TL;DR: In this article , the authors explored the influencing mechanism of service sabotage in the context of AI introduction based on the STARA theory and conservation of resource theory and found that frontline employees' AI awareness direclty affects service sabotage.
Journal ArticleDOI
Service sabotage in hospitality: A meta-analytic review
TL;DR: In this paper , a meta-analysis systematically examined the conclusions of previous studies and explored the moderating factors operative in the relationships between service sabotage and its antecedents, and the results showed that group and role, firm and customer factors significantly affected service sabotage, while the influence of individual factors on service sabotage was partially supported.
Journal ArticleDOI
Effect of Service Quality and Price on Customer Satisfaction at Kartika Candra in Jakarta
TL;DR: In this paper, the effect of service quality and price on customer satisfaction at Kartika Candra in Jakarta was analyzed using statistical analysis with regression testing, correlation, determination and hypothesis testing.
References
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Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Claes Fornell,David F. Larcker +1 more
TL;DR: In this paper, the statistical tests used in the analysis of structural equation models with unobservable variables and measurement error are examined, and a drawback of the commonly applied chi square test, in additit...
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Common method biases in behavioral research: a critical review of the literature and recommended remedies.
TL;DR: The extent to which method biases influence behavioral research results is examined, potential sources of method biases are identified, the cognitive processes through which method bias influence responses to measures are discussed, the many different procedural and statistical techniques that can be used to control method biases is evaluated, and recommendations for how to select appropriate procedural and Statistical remedies are provided.
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Multivariate Data Analysis
TL;DR: In this paper, a six-step framework for organizing and discussing multivariate data analysis techniques with flowcharts for each is presented, focusing on the use of each technique, rather than its mathematical derivation.
Journal ArticleDOI
Multivariate data analysis
TL;DR: This chapter discusses Structural Equation Modeling: An Introduction, and SEM: Confirmatory Factor Analysis, and Testing A Structural Model, which shows how the model can be modified for different data types.
Book
Intrinsic Motivation and Self-Determination in Human Behavior
Edward L. Deci,Richard M. Ryan +1 more
TL;DR: This chapter discusses the development of Causality Orientations Theory, a theory of personality Influences on Motivation, and its application in information-Processing Theories.