Journal ArticleDOI
Information Technology in the Police Context: The “Sailor” Phone
TLDR
This paper examines the use of the cellular telephone in police agencies as an example of ‘low tech’ innovation in information technology and draws on qualitative data, including interviews, focus group discussions, and first-hand observations in American police agencies to illustrate the impact of cellular phones on the social organization of police work in the early 1990s.Abstract:
This paper examines the use of the cellular telephone in police agencies as an example of ‘low tech’ innovation in information technology. It draws on qualitative data, including interviews, focus group discussions, and first-hand observations in American police agencies to illustrate the impact of cellular phones on the social organization of police work in the early 1990s. Dramaturgical analysis—the study of the selective use of messages to communicate to an audience—frames the study (Goffman [Goffman, E. 1959. The Presentation of Self in Everyday Life. Doubleday, New York.], Burke [Burke, K. 1962. A Grammer of Motives and a Rhetoric of Motives. Mendan Publishing, Cleveland, OH.). Dramaturgy reveals how the emergent meanings of information technology arising from changes in communication and symbolization shape work processes and authority. Significant differences in response to and use of the technology are discovered, and are best understood as consistent with the impressions members of the organizati...read more
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Journal ArticleDOI
The qualitative interview in IS research: Examining the craft
TL;DR: A dramaturgical model based on Goffman's seminal work on social life is proposed as a useful way of conceptualizing the qualitative interview and guidelines for the conduct of qualitative interviews are suggested.
Journal ArticleDOI
A comprehensive conceptualization of post-adoptive behaviors associated with information technology enabled work systems
TL;DR: It is argued that organizations need aggressive tactics to encourage users to expand their use of installed IT-enabled work systems and offered a comprehensive research model aimed both at coalescing existing research on post-adoptive IT use behaviors and at directing future research on those factors that influence users to exploit and extend the functionality built into IT applications.
Book
The Mobile Connection: The Cell Phone's Impact on Society
TL;DR: Ling et al. as mentioned in this paper examined the once unexpected interaction between humans and cell phones, and between humans, period, based on world-wide research involving tens of thousands of interviews and contextual observations, looked into the impact of the phone on our daily lives.
Journal ArticleDOI
Accounting for the Contradictory Organizational Consequences of Information Technology: Theoretical Directions and Methodological Implications
TL;DR: This paper reviews the contradictory empirical findings both across studies and within studies, and proposes the use of theories employing a logic of opposition to study the organizational consequences of information technology.
Journal ArticleDOI
IT value: the great divide between qualitative and quantitative and individual and organizational measures
TL;DR: A comprehensive review was conducted of IT value articles in the Communications of the ACM, Information Systems Research, Journal of Management Information Systems, and MIS Quarterly from 1993 to 1998, revealing a schism between the use of organization-level measures and other measures.
References
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The Presentation of Self in Everyday Life
TL;DR: For instance, in the case of an individual in the presence of others, it can be seen as a form of involuntary expressive behavior as discussed by the authors, where the individual will have to act so that he intentionally or unintentionally expresses himself, and the others will in turn have to be impressed in some way by him.
Journal ArticleDOI
Organizational Learning and Communities-of-Practice: Toward a Unified View of Working, Learning, and Innovation
John Seely Brown,Paul Duguid +1 more
TL;DR: Work, learning, and innovation in the context of actual communities and actual practices are discussed in this paper, where it is argued that the conventional descriptions of jobs mask not only the ways people work, but also significant learning and innovation generated in the informal communities-of-practice in which they work.
Book
Management and the Worker
TL;DR: In this article, the authors describe the development of the interviewing program and the practical operation of the Plan the Training of Supervisors and the Investigation of Complaints, as well as the analysis of complaints fact vs. sentiment.