Journal ArticleDOI
Is the medium the message? Perceptions of and reactions to crisis communication via twitter, blogs and traditional media
Reads0
Chats0
TLDR
In this paper, the effects of traditional and social media strategies on the recipients' perceptions of reputation and reactions of secondary crisis communications were analyzed, and the results indicated that the medium matters more than the message.About:
This article is published in Public Relations Review.The article was published on 2011-03-01. It has received 641 citations till now. The article focuses on the topics: Crisis communication & Social media.read more
Citations
More filters
Journal ArticleDOI
How Audiences Seek Out Crisis Information: Exploring the Social-Mediated Crisis Communication Model
TL;DR: This paper explored how audiences seek information from social and traditional media, and what factors affect media use during crises using the social-mediated crisis communication (SMCC) model, an examination of crisis information and sources reveals that audiences use social media during crises for insider information and checking in with family/friends and use traditional media for educational purposes.
Journal ArticleDOI
Crisis communication online: How medium, crisis type and emotions affected public reactions in the Fukushima Daiichi nuclear disaster
TL;DR: In this article, the authors compared the effects of medium (Facebook vs. Twitter vs. online newspaper) and crisis type (intentional vs. victim) in an online experiment using the Fukushima Daiichi nuclear disaster as crisis scenario.
Journal ArticleDOI
Towards a research agenda for post-disaster and post-crisis recovery strategies for tourist destinations: a narrative review
TL;DR: A review of the literature concerning post-disaster and post-crisis recovery for tourist destinations is presented in this article, which identifies ways to improve the speed and effectiveness of response to disaster, the importance of relationship marketing with loyal customers and the need to quickly repair.
Journal ArticleDOI
Online damage control: the effects of proactive versus reactive webcare interventions in consumer-generated and brand-generated platforms
TL;DR: In this article, the authors study the most effective means for companies to counter complaints expressed in negative electronic word of mouth (NWOM), and show that negative brand evaluations engendered by NWOM can be attenuated by webcare interventions dependent on type of strategy (proactive vs reactive) and platform used (consumer-generated vs. brand-generated blog).
Journal ArticleDOI
Examining the Role of Social Media in Effective Crisis Management: The Effects of Crisis Origin, Information Form, and Source on Publics’ Crisis Responses
TL;DR: The findings indicate the key role of crisis origin in affecting publics’ preferred information form and source influences how publics anticipate an organization should respond to a crisis and what crisis emotions they are likely to feel when exposed to crisis information.
References
More filters
Book
Reputation: Realizing Value from the Corporate Image
TL;DR: The hidden value of a good reputation: going for the gold what's in a name? enlightened self-interest reputational capital the Midas touch shaping consistent images of pageants and horse races managing reputation as discussed by the authors.
Journal ArticleDOI
Helping Crisis Managers Protect Reputational Assets: Initial Tests of the Situational Crisis Communication Theory.
TL;DR: In this article, a situational crisis communication theory (SCCT), which articulates the variables, assumptions, and relationships that should be considered in selecting crisis response strategies to protect an organization's reputation, is advanced.
Journal ArticleDOI
Choosing the Right Words: The Development of Guidelines for the Selection of the “Appropriate” Crisis-Response Strategies
TL;DR: The authors synthesize existing literature to create a list of crisis-response strategies and develop a set of guidelines for appropriate use of a given strategy, based upon Attribution Theory and use the crisis situation and the publics as the factors that help to determine when a crisis response strategy is appropriate.
Journal ArticleDOI
Communication and Attributions in a Crisis: An Experimental Study in Crisis Communication
TL;DR: In this paper, the authors provide a partial test of a symbolic approach to crisis management, focusing on the match between crisis type and crisis response strategy, and the results of the experiment supported the basic assumptions of the approach.