Journal ArticleDOI
Job engagement: Why it's important and how to improve It
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This article is published in Employment Relations Today.The article was published on 2002-09-01. It has received 155 citations till now. The article focuses on the topics: Job attitude & Job design.read more
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Customer Engagement Conceptual Domain, Fundamental Propositions, and Implications for Research
TL;DR: The authors explored the theoretical foundations of customer engagement by drawing on relationship marketing theory and the service-dominant (S-D) logic, and developed a general definition of CE, and distinguish the concept from other relational concepts, including participation and involvement.
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Customer Engagement: Exploring Customer Relationships Beyond Purchase
TL;DR: In this article, the authors explore the nature and scope of customer engagement, which is a vital component of relationship marketing, and define CE as the intensity of an individual's participation in and connection with an organization's offerings and/or organizational activities, which either the customer or the organization initiate.
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Transformational leadership and work engagement: The mediating effect of meaning in work
TL;DR: In this article, the authors report the findings of a study examining the relationship between transformational leadership and work engagement through the mediating role of meaning in work, which is partially mediated by employees' perceptions of meaningful in work.
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Linking organizational trust with employee engagement: the role of psychological empowerment
TL;DR: In this article, the authors investigate the relationship between organizational trust, psychological empowerment, and employee engagement, and find that there was a moderating effect of empowerment on trust and engagement.
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Burnout and engagement: A South African perspective
TL;DR: In this paper, the authors conducted a study regarding the factorial validity, construct equivalence and item bias of measuring instruments of burnout and work engagement in South Africa, and the effectiveness of interventions to manage work engagement and to prevent or manage burnout.