Mobile banking adoption of the youth market: Perceptions and intentions

TLDR: In this paper, the authors investigated consumers' mobile banking adoption through an integration of the technology acceptance model (TAM) with work on perceived benefits and perceived risks, and found that perceived usefulness, perceived social risk, perceived performance risk and perceived benefit directly affect attitudes towards mobile banking.

Abstract: Purpose – This study aims to investigate consumers' mobile banking adoption through an integration of the technology acceptance model (TAM) with work on perceived benefits and perceived risks.Design/methodology/approach – Data were collected from 435 university students who were non‐users but future prospects, and analyzed by structural equation modeling (SEM).Findings – It was found that perceived usefulness, perceived social risk, perceived performance risk and perceived benefit directly affect attitudes towards mobile banking, and that attitude is the major determinant of mobile banking adoption intention. In addition, no direct relationship between perceived usefulness and intention to use, perceived ease of use and attitude, financial risk, time risk, security/privacy risk and attitude was detected.Research limitations/implications – This study reflects the perceptions of non‐users and university students – potential future prospects – in an emerging country. The main theoretical contribution of this...