Journal ArticleDOI
New service development maturity model
TLDR
The NSD maturity model (NSDMM) as mentioned in this paper was developed through a combination of the maturity model concept and findings from NSD success studies, which can be categorized into four management processes: strategy management, process formalization, knowledge management, and customer involvement.Abstract:
Purpose – The purpose of this paper is to rigorously devise a new tool that helps analyze and improve NSD processes. Design/methodology/approach – An NSD maturity model (NSDMM) is theoretically developed through a combination of the maturity model concept and findings from NSD success studies. Findings – NSD success factors can be categorized into four management processes – strategy management, process formalization, knowledge management, and customer involvement. Maturity dimensions and levels are further devised for each process. It is hypothesized that a higher capability to handle these processes positively associates with higher NSD performance. Research limitations/implications – Studies on NSD success factors are often descriptive rather than prescriptive. This research identified four management processes which are important to focus on when implementing NSD projects. It is among the first to apply the maturity model in the service industry. That said, this research needs to be tested empirically...read more
Citations
More filters
Journal ArticleDOI
Using data to advance service: managerial issues and theoretical implications from action research
TL;DR: In this article, the authors used action research methods of creating real change in organizations together with practitioners, thereby adding to scientific knowledge about practice to address the research gap between theory and practice.
Journal ArticleDOI
Enterprise maturity models: a systematic literature review
TL;DR: This study investigates the literature that presents assessment models for classifying maturity levels as well as the development of the research area to update the state of the art on MM and identify gaps that may prompt future research.
Journal ArticleDOI
Social, local and mobile commerce practices in omni-channel retailing: Insights from Germany and Turkey
TL;DR: In this paper, the authors evaluate how retailing companies use social media, local and mobile commerce in their omni-channel management strategy, also known as SO-LO-MO.
Journal ArticleDOI
A maturity framework for autonomous solutions in manufacturing firms: The interplay of technology, ecosystem, and business model
Linus Thomson,Anmar Kamalaldin,David Rönnberg Sjödin,David Rönnberg Sjödin,Vinit Parida,Vinit Parida +5 more
TL;DR: In this article, the authors investigate how industrial equipment manufacturers can align the development of technology, business models and ecosystem relationships for the advancement of autonomous solutions, and capture their findings in a three-level maturity framework for industrial autonomous solutions.
Journal ArticleDOI
Customer requirement-driven design method and computer-aided design system for supporting service innovation conceptualization handling
TL;DR: Attempting to effectively achieve a successful service system design in an industrial context, a holistic customer requirement-driven service design method with abductive logic was proposed to drive self-service productivity enhancement.
References
More filters
Journal ArticleDOI
Review: Knowledge management and knowledge management systems: conceptual foundations and research issues
Maryam Alavi,Dorothy E. Leidner +1 more
TL;DR: The objective of KMS is to support creation, transfer, and application of knowledge in organizations by promoting a class of information systems, referred to as knowledge management systems.
Journal ArticleDOI
Knowledge Management: An Organizational Capabilities Perspective
TL;DR: This research suggests that a knowledge infrastructure consisting of technology, structure, and culture along with a knowledge process architecture of acquisition, conversion, application, and protection are essential organizational capabilities or "preconditions" for effective knowledge management.
Journal ArticleDOI
An Organizational Learning Framework: From Intuition to Institution
TL;DR: In this paper, the authors identify renewal of the overall enterprise as the underlying phenomenon of interest and organizational learning as a principal means to this end, and develop a framework for the process of organizational learning.
Book
Quality Is Free: The Art of Making Quality Certain
TL;DR: In this article, the authors propose the Quality Is Free (QF) principle: do things right in the first place, and you won't have to pay to fix them or do them over.