Journal ArticleDOI
On a Unified Definition of the Service System: What is its Identity?
TLDR
With this new definition of the service system, a service system can be distinguished from other systems, such as manufacturing system, agricultural system, and product system and will be useful to classification of various service systems and various theories for service systems.Abstract:
In this paper, a unified definition of the service system is proposed. The motivation of this research effort is based on our observation that there are diverse definitions or descriptions of the service system in the literature and they have not provided an identity of the service system. Our goal to define the service system is thus to establish its identity. The most salient feature in our definition is the introduction of three subsystems in a service system: infrastructure, substance, and management. The substance flows over the infrastructure under the constraints of management. A service is established at the moment when the substance interacts with the human to cause a change in the human's status or state under a protocol, which further meets the human's request and need. With this new definition, a service system can be distinguished from other systems, such as manufacturing system, agricultural system, and product system. The new definition will be useful to classification of various service systems and various theories for service systems, which is the key to knowledge management for service systems and to optimization of design and management of service systems.read more
Citations
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Journal ArticleDOI
Toward a Resilient Holistic Supply Chain Network System: Concept, Review and Future Direction
TL;DR: The objectives of this paper are to provide a classification of different SCNs in literature, leading to the identification of a new type of SCN system, i.e., an H-SCN, and to discuss the state of knowledge on the resilience of SCNs, particularly of an H -SCN.
Journal ArticleDOI
CLOUDQUAL: A Quality Model for Cloud Services
TL;DR: A quality model with quality dimensions and metrics that targets general cloud services, which contains six quality dimensions, i.e., usability, availability, reliability, responsiveness, security, and elasticity, of which usability is subjective, whereas the others are objective.
Journal ArticleDOI
Cloud Service Negotiation in Internet of Things Environment: A Mixed Approach
TL;DR: Results show that a mixed negotiation approach for cloud service negotiation can achieve a higher utility than a concession approach, while incurring fewer failures than a tradeoff approach.
Journal ArticleDOI
A through-life costing methodology for use in product-service-systems
TL;DR: A novel methodology for TLC is outlined addressing the challenges of PSS cost assessment with regard to ‘what?’ (cost object), ‘why/to what extent?' (scope and boundaries), and ‘how?' (computations).
References
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Journal ArticleDOI
On value and value co-creation: A service systems and service logic perspective
TL;DR: The authors argue that value is fundamentally derived and determined in use -the integration and application of resources in a specific context, rather than in exchange, embedded in firm output and captured by price.
Journal ArticleDOI
Clarifying the Concept of Product-Service System
TL;DR: In this paper, a new trend of product-service systems (PSS) that has the potential to minimise environmental impacts of both production and consumption is emerging, and a theoretical framework for PSS is proposed.
Journal ArticleDOI
Steps toward a science of service systems
TL;DR: A science of service systems could provide theory and practice around service innovation in the service sector.
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