Journal ArticleDOI
On the front lines: Stress, conflict, and the customer service provider
James S. Boles,Barry J. Babin +1 more
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In this article, a model is developed and tested that posits work-family conflict as a partial mediator of the role stress-job satisfaction relationship, and the results suggest that increased role conflict and role ambiguity diminish job satisfaction both directly and indirectly, such that the true effect of these important role constructs may not be understood without a consideration of work/family conflict.About:
This article is published in Journal of Business Research.The article was published on 1996-09-01. It has received 206 citations till now. The article focuses on the topics: Role conflict & Customer satisfaction.read more
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Consequences associated with work-to-family conflict: a review and agenda for future research.
TL;DR: In this paper, a comprehensive review of the outcomes associated with work-to-family conflict was conducted and effect sizes were estimated, which demonstrated the widespread and serious consequences associated with such conflicts.
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Work and family satisfaction and conflict: a meta-analysis of cross-domain relations.
TL;DR: A meta-analysis of the literature examining the relations among stressors, involvement, and support in the work and family domains, work-family conflict, and satisfaction outside of those domains suggests that a considerable amount of variability in family satisfaction is explained by work domain-specific variables, while job and family stress has the strongest effects on work- family conflict and cross-domain satisfaction.
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Antecedents of work–family conflict: A meta‐analytic review
TL;DR: In this paper, an organizing framework and theoretical model of work-family conflict was examined, based on 1080 correlations from 178 samples, which indicated that work role stressors (job stressors, role conflict, role ambiguity, role overload, time demands, parental demands, number of children/dependents), family social support (family support, spousal support), family characteristics (family climate), and personality (internal locus of control, negative affect/neuroticism) are antecedents of family-to-work conflict (FWC).
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Employee Behavior in a Service Environment: A Model and Test of Potential Differences between Men and Women:
Barry J. Babin,James S. Boles +1 more
TL;DR: In this paper, the attitudes and behaviors of employees who provide frontline service and the extent to which relationships vary among male and female employees were examined. The overall model predicated on the overall model.
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Role Stress, Work-Family Conflict and Emotional Exhaustion: Inter-Relationships and Effects on Some Work-Related Consequences
TL;DR: In this article, the authors examined the interrelationships of role conflict, role ambiguity, work-family conflict, emotional exhaustion, job satisfaction and propensity to leave in a sales environment.
References
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The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations.
Reuben M. Baron,David A. Kenny +1 more
TL;DR: This article seeks to make theorists and researchers aware of the importance of not using the terms moderator and mediator interchangeably by carefully elaborating the many ways in which moderators and mediators differ, and delineates the conceptual and strategic implications of making use of such distinctions with regard to a wide range of phenomena.
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Sources of Conflict Between Work and Family Roles
TL;DR: An examination of the literature on conflict between work and family roles suggests that work-family conflict exists when time devoted to the requirements of one role makes it difficult to fulfill requirements of another.
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Role Conflict and Ambiguity in Complex Organizations.
TL;DR: In this article, the authors describe the development and testing of questionnaire measures of role conflict and ambiguity and show that these two constructs are factorially identifiable and independent, and that they tend to correlate with measures of organizational and managerial practices and leader behavior.
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Relationship between organizational justice and organizational citizenship behaviors : do fairness perceptions influence employee citizenship ?
TL;DR: The authors examined the relationship between perceptions of fairness and organizational citizenship behaviors in a sample drawn from two firms in the midwestern United States and found support for four hypotheses, including support for a relationship between procedural justice and four of five citizenship dimensions.
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Antecedents and outcomes of work-family conflict: testing a model of the work-family interface.
TL;DR: Although the model was invariant across gender and race, there were differences across blue- and white-collar workers.