Pharmacist attire and its impact on patient preference
TLDR
With the exception of approachability, patients indicated preference for pharmacist with the white coat regardless of community setting, and patient-pharmacist communication may not occur regardless of perceived knowledge and competency.Abstract:
Objective: To determine the influence of demographics on patient preferences for community pharmacist attire. Methods: A 10-item questionnaire was developed and administered to patients visiting a chain pharmacy or an independent pharmacy in the Birmingham, Alabama metropolitan area. Mann– Whitney was used to examine if statistical differences existed in chain versus independent pharmacy patient’s selections based on pharmacist attire. Results: A statistically significant difference in patient preference for pharmacist attire between the settings in regards to which pharmacist patients felt was more approachable was observed; 51.2% of chain pharmacy respondents compared to 30% of independent pharmacy respondents identified the pharmacist pair with business formal attire and white coat as more approachable. Differences in education was also apparent with 70% of respondents in the independent pharmacy setting reporting having a Bachelor’s degree or higher compared to 45% of respondents in the chain pharmacy setting. Conclusion: With the exception of approachability, patients indicated preference for pharmacist with the white coat regardless of community setting. Given the importance of patient-pharmacist communication for building successful patientpharmacist relationships, if patients do not perceive the pharmacists as approachable, communication and subsequent development of said relationships may not occur regardless of perceived knowledge and competency.read more
Citations
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Patients' expectations of the role of the community pharmacist: Development and testing of a conceptual model.
Marta Sabater-Galindo,Marta Sabater-Galindo,Salvador Ruiz de Maya,Shalom I. Benrimoj,Miguel Ángel Gastelurrutia,Fernando Martínez-Martínez,Daniel Sabater-Hernández,Daniel Sabater-Hernández +7 more
TL;DR: A valid and reliable model of patients' image of the pharmacists related to their expectations and reactions to the pharmacist's role was developed and tested and revealed that patients' expectations of the pharmacists are heightened; in turn, these expectations were associated with reactions of patients.
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Determining patient preferences of community pharmacy attributes: A systematic review.
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Patient attitudes toward community pharmacist attire.
TL;DR: Understanding patient perceptions regarding pharmacist’s attire and its influence on comfort, confidence, trust, and professionalism may provide guidance on ways to enhance the quality of the provider–patient relationship.
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Compliance to current national medicines law for proper storage and dispensing of medicines at community pharmacies in Bhutan
TL;DR: Although the compliance level of community pharmacies in Bhutan for storing and dispensing of medicines was found to be above 80%, there are several areas that need to be corrected to ensure full compliance.
References
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Journal ArticleDOI
Patients' attitudes regarding physical characteristics of family practice physicians
TL;DR: The findings support the results of both studies published two decades earlier and more recently, where patients prefer a traditionally dressed physician as opposed to one who is dressed more casually.
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Communication Skills for Pharmacists: Building Relationships, Improving Patient Care, 3rd Edition
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The physician's appearance.
TL;DR: The data suggest that while age and style of dress are important considerations in a patient's ability to trust a physician, sex of the physician is much less important.
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Does physician attire influence patient satisfaction in an outpatient obstetrics and gynecology setting
TL;DR: Patients are equally satisfied with physicians who dress in business attire, casual clothing, or scrub suit, and no differences existed in satisfaction scores when analyzed by individual survey item or by demographic factors, after controlling for attire.