Journal ArticleDOI
Strategic management of logistics service: A fuzzy QFD approach
Eleonora Bottani,Antonio Rizzi +1 more
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TLDR
The aim of this paper is to propose an original approach for the management of customer service based on the quality function deployment (QFD), a methodology which has been successfully adopted in new products development.About:
This article is published in International Journal of Production Economics.The article was published on 2006-10-01. It has received 237 citations till now. The article focuses on the topics: Customer advocacy & Service quality.read more
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Review, analysis and classification of the literature on QFD—Types of research, difficulties and benefits
TL;DR: A review, analysis, classification and codification of the literature on quality function deployment (QFD) produced between 2002 and 2006, which focused more on quality matrix problem solving and the main difficulties are reported.
Journal ArticleDOI
Supplier selection paradigm: An integrated hierarchical QFD methodology under multiple-criteria environment
TL;DR: A concurrent engineering approach integrating analytic hierarchy process with quality function deployment (QFD) in combination with cost factor measure (CFM) has been delineated to rank and subsequently select candidate-suppliers under multiple, conflicting-in-nature criteria environment within a value-chain framework.
Journal ArticleDOI
A fuzzy qfd approach to achieve agility
TL;DR: This paper presents an original approach, which, by linking competitive bases, agile attributes and agile enablers, aims at identifying the most appropriate enabler to be implemented by companies starting from competitive characteristics of the related market.
Journal ArticleDOI
Review article: A review of soft computing applications in supply chain management
TL;DR: The aim of this paper is to summarise the findings by a systematic review of existing research papers concerning the application of soft computing techniques to supply chain management, such as customer relationship management and reverse logistics.
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Analysis of the innovation strategies for green supply chain management in the energy industry using the QFD-based hybrid interval valued intuitionistic fuzzy decision approach
TL;DR: In this article, the authors proposed a hybrid model by IVIF (interval-valued intuitionistic fuzzy) DEMATEL (decision making trial and evaluation laboratory) and IVIF MOORA (Multi-Objective Optimization by Ratio Analysis) respectively.
References
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Book
Fuzzy sets
TL;DR: A separation theorem for convex fuzzy sets is proved without requiring that the fuzzy sets be disjoint.
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Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence:
TL;DR: In this paper, evidence from past research and insights from an exploratory investigation are combined in a conceptual model that defines and relates price, perceived quality, and perceived value for a product.
Book
Fuzzy Set Theory - and Its Applications
TL;DR: The book updates the research agenda with chapters on possibility theory, fuzzy logic and approximate reasoning, expert systems, fuzzy control, fuzzy data analysis, decision making and fuzzy set models in operations research.
Journal ArticleDOI
Fuzzy Set Theory and Its Applications
TL;DR: In this paper, a new book about fuzzy set theory and its applications is presented, which can be used to explore the knowledge of the knowledge in a new way, even for only few minutes to read a book.
Book
Delivering Quality Service : Balancing Customer Perceptions And Expectations
TL;DR: In this paper, the authors construct a model that, by balancing a customer's perceptions of the value of a particular service with the customer's need for that service, provides theoretical insight into customer expectations and service delivery.