Journal ArticleDOI
The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co‐Creation of Value
James C. Spohrer,Paul P. Maglio +1 more
TLDR
In this article, the authors describe the emergence of service science, a new interdisciplinary area of study that aims to address the challenge of becoming more systematic about innovating in service.Abstract:
The current growth of the service sector in global economies is unparalleled in human history—by scale and speed of labor migration. Even large manufacturing firms are seeing dramatic shifts in percent revenue derived from services. The need for service innovations to fuel further economic growth and to raise the quality and productivity levels of services has never been greater. Services are moving to center stage in the global arena, especially knowledge-intensive business services aimed at business performance transformation. One challenge to systematic service innovation is the interdisciplinary nature of service, integrating technology, business, social, and client (demand) innovations. This paper describes the emergence of service science, a new interdisciplinary area of study that aims to address the challenge of becoming more systematic about innovating in service.read more
Citations
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Journal ArticleDOI
On value and value co-creation: A service systems and service logic perspective
TL;DR: The authors argue that value is fundamentally derived and determined in use -the integration and application of resources in a specific context, rather than in exchange, embedded in firm output and captured by price.
Proceedings ArticleDOI
Gamification. using game-design elements in non-gaming contexts
TL;DR: This workshop brings together practitioners and researchers to develop a shared understanding of existing approaches and findings around the gamification of information systems, and identify key synergies, opportunities, and questions for future research.
Journal ArticleDOI
Fundamentals of service science
Paul P. Maglio,James C. Spohrer +1 more
TL;DR: Service-dominant logic may be the philosophical foundation of service science, and the service system may be its basic theoretical construct, according to this paper.
Journal ArticleDOI
Exploring the financial consequences of the servitization of manufacturing
Andy Neely,Andy Neely +1 more
TL;DR: In this article, the authors present empirical evidence on the range and extent of servitization in manufacturing, which suggests that manufacturing firms in developed economies are adopting a range of service-oriented strategies.
Proceedings ArticleDOI
Defining gamification: a service marketing perspective
Kai Huotari,Juho Hamari +1 more
TL;DR: A new definition for gamification is proposed, which emphases the experiential nature of games and gamification, instead of the systemic understanding, and ties this definition to theory from service marketing because majority of gamification implementations aim towards goals of marketing, which brings to the discussion the notion of how customer / user is always ultimately the creator of value.
References
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Book
Development as Freedom
TL;DR: In this paper, Amartya Sen quotes the eighteenth century poet William Cowper on freedom: Freedom has a thousand charms to show, That slaves howe'er contented, never know.
Journal ArticleDOI
Evolving to a New Dominant Logic for Marketing
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: The authors argue that service provision rather than goods is fundamental to economic exchange and argue that the new perspectives are converging to form a new dominant logic for marketing, one in which service provision is fundamental for economic exchange.
Book
The Sciences of the Artificial
TL;DR: A new edition of Simon's classic work on artificial intelligence as mentioned in this paper adds a chapter that sorts out the current themes and tools for analyzing complexity and complex systems, taking into account important advances in cognitive psychology and the science of design while confirming and extending Simon's basic thesis that a physical symbol system has the necessary and sufficient means for intelligent action.