Journal ArticleDOI
The impact of organizational citizenship behavior on evaluations of salesperson performance
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In this article, the authors examined the relative impact of organizational citizenship behaviors and objective sales productivity on sales managers' evaluations of the performance of the company's products. But, the research objective was not to examine the impact of OCBs on the performance evaluation of the product.Abstract:
The research objective was to examine the relative impact of “organizational citizenship behaviors” (OCBs) and objective sales productivity on sales managers’ evaluations of the performance of thei...read more
Citations
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Common method biases in behavioral research: a critical review of the literature and recommended remedies.
TL;DR: The extent to which method biases influence behavioral research results is examined, potential sources of method biases are identified, the cognitive processes through which method bias influence responses to measures are discussed, the many different procedural and statistical techniques that can be used to control method biases is evaluated, and recommendations for how to select appropriate procedural and Statistical remedies are provided.
Journal ArticleDOI
Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research
TL;DR: The rapid growth of research on organizational citizenship behaviors (OCBs) has resulted in some conceptual confusion about the nature of the construct, and made it difficult for all but the most avid readers to keep up with developments in this domain this paper.
Journal ArticleDOI
Factors affecting trust in market research relationships.
TL;DR: In this article, the authors describe a comprehensive theory of trust in market research relationships. But they do not consider the impact of trust on exchange relationships in the context of financial transactions, where trust is critical in facilitating exchange relationships.
Journal ArticleDOI
Individual- and organizational-level consequences of organizational citizenship behaviors: A meta-analysis.
TL;DR: Results indicated that OCBs are related to a number of individual-level outcomes, including managerial ratings of employee performance, reward allocation decisions, and a variety of withdrawal-related criteria, and some evidence that O CBs are causally related to these criteria is provided.
Journal ArticleDOI
Corporate social responsibility and marketing: An integrative framework
Isabelle Maignan,O. C. Ferrell +1 more
TL;DR: In this paper, the authors introduce a conceptualization of corporate social responsibility (CSR) that emphasizes the role and potential contribution of the marketing discipline and discuss the managerial processes needed to monitor, meet, and even exceed, stakeholder norms.
References
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Journal ArticleDOI
Structural equation modeling in practice: a review and recommended two-step approach
TL;DR: In this paper, the authors provide guidance for substantive researchers on the use of structural equation modeling in practice for theory testing and development, and present a comprehensive, two-step modeling approach that employs a series of nested models and sequential chi-square difference tests.
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Comparative fit indexes in structural models
TL;DR: A new coefficient is proposed to summarize the relative reduction in the noncentrality parameters of two nested models and two estimators of the coefficient yield new normed (CFI) and nonnormed (FI) fit indexes.
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A Paradigm for Developing Better Measures of Marketing Constructs
TL;DR: A critical element in the evolution of a fundamental body of knowledge in marketing, as well as for improved marketing practice, is the development of better measures of the variables with which marketers deal with marketing as discussed by the authors.
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A reliability coefficient for maximum likelihood factor analysis
Ledyard R Tucker,Charles Lewis +1 more
TL;DR: In this paper, a reliability coefficient is proposed to indicate quality of representation of interrelations among attributes in a battery by a maximum likelihood factor analysis, which can indicate that an otherwise acceptable factor model does not exactly represent the interrelations between the attributes for a population.
Journal ArticleDOI
Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors
TL;DR: In this paper, the authors examined the impact of transformational leader behaviors on organizational citizenship behaviors, and the potential mediating role played by subordinates' trust and satisfaction in that process.