Journal ArticleDOI
The Psychosocial Consequences of Emotional Labor
TLDR
The psychological consequences of emotional labour for workers have been an ongoing project among students of emotional labor as discussed by the authors, drawing on Hochschild's pathbreaking work in this area, five major streams of qualitative and quantitative research have emerged, including the experiences of workers who perform emotional labor, comparisons between performers and nonperformers, conditions under which emotional labor may be positive or negative, variations between workers that condition their responses to emotional labour, and consequences of emotionally labor at work for workers' private lives.Abstract:
Understanding the psychological consequences of emotional labor for workers has been an ongoing project among students of emotional labor Drawing on Hochschild's pathbreaking work in this area, five major streams of qualitative and quantitative research have emerged, including (1) the experiences of workers who perform emotional labor; (2) comparisons between performers and nonperformers of emotional labor; (3) the conditions under which emotional labor may be positive or negative; (4) variations between workers that condition their responses to emotional labor; and (5) consequences of emotional labor at work for workers' private lives This article reviews each area and concludes with suggestions for future research on the psychological consequences of emotional laborread more
Citations
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Emerging Theories of Care Work
TL;DR: Care work is done in the home as well as in markets for pay as mentioned in this paper and five theoretical frameworks have been developed to conceptualize care work; the frameworks sometimes offer competing answers to the same questions, and other times address distinct questions.
Journal ArticleDOI
Exploring the Dimensions of Emotional Labor: The Heart of Hochschild’s Work
Susan M. Kruml,Deanna Geddes +1 more
TL;DR: This paper identified two dimensions of emotional labor: emotive effort and emotive dissonance, a construct never before identified in the emotional labor literature and further validated by this study, empirically identifying the dimensions and initiates the development of a measure of emotional labour.
Journal ArticleDOI
The Emotional Labour of Caring in Teaching.
TL;DR: In this article, a collaborative action research study between one teacher and a teacher educator provides an account of the emotional labour in enacting caring teaching in an inclusive classroom, which has an impact on teacher's commitment, satisfaction, and self-esteem.
Journal ArticleDOI
Researching sensitive topics : qualitative research as emotion work.
TL;DR: A grounded theory analysis of one-on-one interviews with thirty public health researchers working on a qualitative project provided both theoretical and empirical evidence that qualitative researchers undertake emotion work throughout their research projects as mentioned in this paper.
Journal ArticleDOI
Finding dignity in dirty work: the constraints and rewards of low-wage home care labour
TL;DR: This paper examines how home care workers assign meaning to their 'dirty work', and suggests workers draw dignity from these rewards, especially workers who enter home care after fleeing an alienating service job, within or outside the healthcare industry.
References
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Book
The Social System
TL;DR: In the history of sociological theory, Talcott Parsons holds a very special place. as discussed by the authors presents a major scientific and intellectual advance towards the theory of action first outlined in his earlier work.
Journal ArticleDOI
The Managed Heart: Commercialization of Human Feeling
Journal ArticleDOI
The Social System.
Ellsworth Faris,Talcott Parsons +1 more
TL;DR: In the history of sociological theory, Talcott Parsons holds a very special place. as mentioned in this paper presents a major scientific and intellectual advance towards the theory of action first outlined in his earlier work.
Journal ArticleDOI
Emotion Work, Feeling Rules, and Social Structure
TL;DR: In this article, an emotion-management perspective is proposed as a lens through which to inspect the self, interaction, and structure of emotion, arguing that emotion can be and ofter is subject to acts of management.
Journal ArticleDOI
Organizational Stress: Studies in Role Conflict and Ambiguity.
Donald F. Roy,Robert L. Kahn,Donald M. Wolfe,Robert P. Quinn,J. Diedrick Snoek,Robert A. Rosenthal +5 more
TL;DR: Wolfe et al. as discussed by the authors reviewed the review by the Harry Levinson Administrative Science Quarterly, Vol. 10, No. 1, Special Issue on Professionals in Organizations (Jun., 1965), pp. 125-129.