Journal ArticleDOI
Workflow simulation for operational decision support using event graph through process mining
Ying Liu,Hui Zhang,Chunping Li,Roger J. Jiao +3 more
- Vol. 52, Iss: 3, pp 685-697
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TLDR
This paper has proposed a generic approach of BPS for operational decision support which includes business processes modeling and workflow simulation with the models generated and experimental results show that the proposed approach is able to model business processes using event graphs and simulate the processes for common operational decisions.Abstract:
It is increasingly common to see computer-based simulation being used as a vehicle to model and analyze business processes in relation to process management and improvement. While there are a number of business process management (BPM) and business process simulation (BPS) methodologies, approaches and tools available, it is more desirable to have a systemic BPS approach for operational decision support, from constructing process models based on historical data to simulating processes for typical and common problems. In this paper, we have proposed a generic approach of BPS for operational decision support which includes business processes modeling and workflow simulation with the models generated. Processes are modeled with event graphs through process mining from workflow logs that have integrated comprehensive information about the control-flow, data and resource aspects of a business process. A case study of a credit card application is presented to illustrate the steps involved in constructing an event graph. The evaluation detail is also given in terms of precision, generalization and robustness. Based on the event graph model constructed, we simulate the process under different scenarios and analyze the simulation logs for three generic problems in the case study: 1) suitable resource allocation plan for different case arrival rates; 2) teamwork performance under different case arrival rates; and 3) evaluation and prediction for personal performances. Our experimental results show that the proposed approach is able to model business processes using event graphs and simulate the processes for common operational decision support which collectively play an important role in process management and improvement.read more
Citations
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Journal ArticleDOI
Business intelligence in banking
TL;DR: Recent literature in the search for trends in business intelligence applications for the banking industry is analyzed, showing that credit in banking is clearly the main application trend, particularly predicting risk and thus supporting credit approval or denial.
Journal Article
Business Process Management: A Survey
TL;DR: In this paper, the authors demystify the acronyms in this domain, describe the state-of-theart technology, and argue that BPM could benefit from formal methods/languages (cf. Petri nets, process algebras, etc.).
Journal ArticleDOI
A simulation engine for stochastic timed petri nets and application to emergency healthcare systems
Jiani Zhou,Jiacun Wang,Jun Wang +2 more
TL;DR: In this article, a generic and resource oriented Stochastic timed Petri nets (STPN) simulation engine is presented for the analysis of service delivery system quality vs. resource provisioning.
Journal ArticleDOI
The Use of Process Mining in Business Process Simulation Model Construction - Structuring the Field
TL;DR: An analysis of PM literature shows that few PM algorithms are directly applicable in a BPS context, and can encourage and guide future research to fundamentally bridge the gap between PM and BPS.
Journal ArticleDOI
User Recommendations for the Optimized Execution of Business Processes
TL;DR: A recommendation system which assists users during process execution to optimize performance goals of the processes and is based on a constraint-based approach for planning and scheduling the BP activities and considers both the control-flow and the resource perspective.
References
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Book
Coloured Petri Nets: Basic Concepts, Analysis Methods and Practical Use
TL;DR: The third volume of a definitive work on coloured Petri nets as discussed by the authors contains a detailed presentation of 19 applications of CP-nets across a broad range of application areas, including a security system, ATM networks, audio/video systems, transaction processing, ISDN services, VLSI chips, document storage, distributed programming, electronic funds transfer, a naval vessel, chemical processing, nuclear waste management, and many more.
Journal ArticleDOI
Workflow mining: discovering process models from event logs
TL;DR: A new algorithm is presented to extract a process model from a so-called "workflow log" containing information about the workflow process as it is actually being executed and represent it in terms of a Petri net.
Coloured Petri Nets: Basic Concepts, Analysis Methods and Practical Use. Vol. 2, Analysis Methods
TL;DR: This is the third volume of a definitive work on coloured Petri nets and contains a detailed presentation of 19 applications of CP-nets across a broad range of application areas, including a security system, ATM networks, audio/video systems, transaction processing, ISDN services, VLSI chips, document storage, distributed programming, electronic funds transfer, and many more.
Book ChapterDOI
Business process management: a survey
TL;DR: The acronyms in this domain are tried to demystify, the state-of-the-art technology is described, and it is argued that BPM could benefit from formal methods/languages.