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Ahmad Jusoh
Researcher at Universiti Teknologi Malaysia
Publications - 166
Citations - 6852
Ahmad Jusoh is an academic researcher from Universiti Teknologi Malaysia. The author has contributed to research in topics: Service quality & Total quality management. The author has an hindex of 35, co-authored 155 publications receiving 5375 citations. Previous affiliations of Ahmad Jusoh include Universiti Malaysia Terengganu & Sultan Idris University of Education.
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Comparative Study of TQM Practices between Japanese and Non-Japanese Companies: Proposed Conceptual Framework
TL;DR: In this paper, the authors compared TQM practices between Japanese and non-Japanese companies, and developed the conceptual framework based on extensive review of the literature, and they identified and applied three theories; institutional theory, system theory and contingency theory for developing conceptual framework.
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Important Motivators for Buying Green Products
TL;DR: In this paper, a review of the major research related to consumers to identify motivational factors, to draw conclusions about their impact on buying green products is conducted on the collected data to find the underlying factors that motivate consumers to buy green products and most importantly motivational factors were identified by T test.
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Relationships and impacts of perceived CSR, service quality, customer satisfaction and consumer rights awareness
TL;DR: In this paper, the authors examined the effects of perceived corporate social responsibility (CSR) on service quality, satisfaction and repurchase intention, and determined the moderating effects of consumer rights awareness (CRA) on the relationship between perceived CSR and consumer responses.
Service quality in higher education: management student's perspective
Ahmad Jusoh,Siti Zaleha Omain,Norazman Abdul Majid,Hishamudin Md. Som,Ahmad Sharifuddin Shamsuddin +4 more
TL;DR: The result of the study revealed that the level of service quality in this particular faculty is moderate and there are significant differences based on the students’ perception of this faculty service quality by year of study and race.
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A Combined Hybrid Fuzzy Multiple Criteria Decision-making Approach to Evaluating of QM Critical Success Factors in SME's Hotels Firms
TL;DR: In this paper, two fuzzy MCDM methods are applied; fuzzy AHP and TOPSIS to evaluate the importance of QM CSFs in Iranian SME's hotels firms.