Elisabeth Kastenholz

TL;DR: In this article, the authors proposed a modified model of the model of customer delight and satisfaction that Oliver et al. (1997) propose and Finn (2005) modifies, with a suggested causal relationship between disconfirmation and arousal and the introduction of two new variables: the lodging unit's corporate reputation and perceived quality.

TL;DR: A self-administered survey in four languages was obtained from 200 visitors in the study area, and four useful benefit segments were identified, and implications for market development are discussed as discussed by the authors.

TL;DR: In this article, the authors chart the evolution of rural tourism in the developed world as an alternative tourism form, popular since the 1970s with the market and with policy makers as a rural regeneration and conservation tool.

TL;DR: In this paper, the authors provide a theoretical framework for niche marketing food specialties in rural tourism by combining two different consumer behavioural theories, the "experience economy" and the "intimacy" model, representing a reorientation from classical marketing thinking.

TL;DR: In this article, the authors conduct a data-driven segmentation of heterogeneity in the tourist population with respect to perceived risks of international travel and assesses if market segments with different risk perception patterns are distinct in other behavioral and personal characteristics.