Showing papers in "Information Technology & Management in 2004"

Measuring Information Technology's Indirect Impact on Firm Performance

Abstract: It has been recognized that the link between information technology (IT) investment and firm performance is indirect due to the effect of mediating and moderating variables. For example, in the banking industry, the IT-value added activity helps to effectively generate funds from the customer in the forms of deposits. Profits then are generated by using deposits as a source of investment funds. Traditional efficiency models, such as data envelopment analysis (DEA), can only measure the efficiency of one specific stage when a two-stage production process is present. We develop an efficiency model that identifies the efficient frontier of a two-stage production process linked by intermediate measures. A set of firms in the banking industry is used to illustrate how the new model can be utilized to (i) characterize the indirect impact of IT on firm performance, (ii) identify the efficient frontier of two principal value-added stages related to IT investment and profit generation, and (iii) highlight those firms that can be further analyzed for best practice benchmarking.

Understanding Customer Trust in Agent-Mediated Electronic Commerce, Web-Mediated Electronic Commerce, and Traditional Commerce

Abstract: Customer trust is important in agent-mediated electronic commerce, web-mediated electronic commerce, and traditional commerce. However, the meaning of customer trust in these contexts has not been clearly defined or fully delineated. This paper proposes a new trust model that differentiates between cognitive trust and emotional trust, defines customer trust in each type of commerce as cognitive trust and emotional trust in the various entities (e.g., website, computer agent) that make up a commerce context, and then compares customer trust across the three types of commerce. We propose that, first, emotional trust merits research, particularly in e-commerce. Second, both awareness of the known and awareness of the unknown will be higher in e-commerce than in traditional commerce; this will lead to lower cognitive trust and emotional trust in e-commerce. Third, the key to increase customer trust in e-commerce is to design and develop technologies to reduce the distance between a customer and each entity, thereby increasing awareness of the known and decreasing awareness of the unknown. Fourth, cognitive trust and emotional trust fall along a continuum with potentially asymmetric effects on customer dependence on entities in e-commerce (e.g., computer agent adoption). Finally, future research on customer trust in e-commerce is outlined.

Organizational Management in Workflow Applications – Issues and Perspectives

Abstract: Business processes automation requires the specification of process structures as well as the definition of resources involved in the execution of these processes. While the modeling of business processes and workflows is well researched, the link between the organizational elements and process activities is less well understood, and current developments in the web services choreography area completely neglect the organizational aspect of workflow applications. The purpose of this paper is to give an overview of the organizational aspects of workflow technology in the context of the workflow life cycle, to provide a review of existing work, and to develop guidelines for the design of a workflow-enabled organization, which can be used by both workflow vendors and users.

Workflow View Driven Cross-Organizational Interoperability in a Web Service Environment

Abstract: Workflow technology has recently been employed not only within businesses but also as a framework for implementing e-services over the Internet. Such e-services typically require collaborative enactment of workflows across multiple organizations. In this paper, we propose the use of workflow views as a fundamental support mechanism for the interoperability of multiple workflows across business organizations. We present a meta-model of workflow views and their semantics using a cross-organization workflow example based on a supply-chain e-service. We also formulate an interoperation model of workflow views and its consistency criteria. Finally, this paper presents an implementation of the model based on XML and contemporary Web services technologies, with adaptation to our E-ADOME workflow engine.

The Effects of Process Characteristics on the Value of B2B E-Procurement

Abstract: Even as more organizations are moving towards implementing Web-based B2B procurement solutions, they are unsure of the real benefits of the Web. In other words, what is the value of B2B e-procurement to an organization and how to measure this value? What factors affect this value? In this paper, we discuss an evaluation framework to determine the value of B2B e-procurement and the effect of process characteristics on the value. We use an empirical study to highlight the different value created by different procurement types. We then develop a more comprehensive economic model to capture the additional effects of demand volume and process complexity. The integration of theoretical and empirical approaches provides a strong foundation to develop and evaluate useful adoption strategies for B2B e-procurement.

Applying Propositional Logic to Workflow Verification

Abstract: The increasing complexity of business processes in the era of e-business has heightened the need for workflow verification tools. However, workflow verification remains an open and challenging research area. As an indication, most of commercial workflow management systems do not yet provide workflow designers with formal workflow verification tools. We propose a logic-based verification method that is based on a well-known formalism, i.e., propositional logic. Our logic-based workflow verification approach has distinct advantages such as its rigorous yet simplistic logical formalism and its ability to handle generic activity-based process models. In this paper, we present the theoretical framework for applying propositional logic to workflow verification and demonstrate that logic-based workflow verification is capable of detecting process anomalies in workflow models.

Workflow Management Systems and ERP Systems: Differences, Commonalities, and Applications

Abstract: Two important classes of information systems, Workflow Management Systems (WfMSs) and Enterprise Resource Planning (ERP) systems, have been used to support e-business process redesign, integration, and management. While both technologies can help with business process automation, data transfer, and information sharing, the technological approach and features of solutions provided by WfMS and ERP are different. Currently, there is a lack of understanding of these two classes of information systems in the industry and academia, thus hindering their effective applications. In this paper, we present a comprehensive comparison between these two classes of systems. We discuss how the two types of systems can be used independently or together to develop intra- and inter-organizational application solutions. In particular, we also explore the roles of WfMS and ERP in the next generation of IT architecture based on Web Services. Our findings should help businesses make better decisions in the adoption of both WfMS and ERP in their e-business strategies.

On Composite Web Services Provisioning in an Environment of Fixed and Mobile Computing Resources

Abstract: We present a framework for Web services provisioning in a hybrid environment of fixed and mobile computing resources. Several obstacles still hinder the seamless provisioning of Web services in mobile environments. Examples of such obstacles are: throughput and connectivity of wireless networks, limited computing resources of mobile devices, and risks of communication channel disconnections. In the proposed framework, software agents represent users, providers of services, and providers of resources. The business logic of composite services is expressed as a process model using statecharts formalism. Among other things, the use of agents provides an infrastructure that has the ability to handle disconnections during service preparation for execution. The framework also integrates a service execution planning approach to optimally select computing resources (fixed or mobile) on top of which services will be executed.

XRL/Woflan: Verification and Extensibility of an XML/Petri-Net-Based Language for Inter-Organizational Workflows

Abstract: In this paper, we present XRL/Woflan. XRL/Woflan is a software tool using state-of-the-art Petri-net analysis techniques for verifying XRL workflows. The workflow language XRL (eXchangeable Routing Language) supports cross-organizational processes. XRL uses XML for the representation of process definitions and Petri nets for its semantics. XRL is instance-based, therefore, workflow definitions can be changed on the fly and sent across organizational boundaries. These features are vital for today's dynamic and networked economy. However, the features also enable subtle, but highly disruptive, cross-organizational errors. On-the-fly changes and one-of-a-kind processes are destined to result in errors. Moreover, errors of a cross-organizational nature are difficult to repair. XRL/Woflan uses eXtensible Stylesheet Language Transformations (XSLT) to transform XRL specifications to a specific class of Petri nets, and to allow users to design new routing constructs, thus making XRL extensibe. The Petri-net representation is used to determine whether the workflow is correct. If the workflow is not correct, anomalies such as deadlocks and livelocks are reported.

CAGISTrans: Providing Adaptable Transactional Support for Cooperative Work – an Extended Treatment

Abstract: The theme of this paper is on transactional support for cooperative work environments, focusing on data sharing – i.e., providing suitable mechanisms to manage concurrent access to shared resources. The subject is not new per se. In fact, in terms of transaction models and frameworks, several solutions already exist. Still, there are some problems that are not solved. Among these are the problems that result from the dynamic and heterogeneous nature of cooperative work. Our solution is to provide transactional support that not only can be tailored to suit different situations, but can also be modified following changes in the actual environment while the work is being performed – i.e., adaptable transactional support. As part of this, we have identified and extracted the beneficial features from existing models and attempted to extend these to form a transactional framework, called CAGISTrans. This is a framework for the specification of transaction models suiting specific applications. To handle dynamic environments we propose a new way of organizing the elements of a transaction model to allow runtime refinement. In addition, we have developed a transaction management system, built on the middleware principle, to allow interoperability and database independence. Thus this addresses the problems induced by the heterogeneous nature of cooperative environments.

A Monotonic On-Line Linear Algorithm for Hierarchical Agglomerative Classification

Abstract: We start from an algorithm for on-line linear hierarchical classification for multidimensional data, using a centroid aggregation criterion. After evoking some real-life on-line settings where it can be used, we analyze it mathematically, in the framework of the Lance–Williams algorithms, proving that it does not have some useful properties: it is not monotonic, nor space-conserving. In order to use its on-line capabilities, we modify it and show that it becomes monotonic. While still not having the internal similarity-external dissimilarity property, the worst case classifications of the new algorithm are correctable with an additional small computational effort, on the overall taking O(n⋅k) time for n points and k classes. Experimental study confirm the theoretical improvements upon the initial algorithm. A theoretical and experimental comparison to other algorithms from the literature, shows that it is among the fastest and performs well.

An Exploration of Impact of Cognitive Elaboration on Learning in ISD Projects

Abstract: Stakeholder learning has been considered crucial for effective participation and the success of information system development (ISD). However, little guidance has been offered as an operational method to facilitate learning in ISD settings. We argue that “cognitive elaboration” (CE) is a helpful strategy for developing effective learning in client–developer interactions in ISD efforts. Two types of learning are investigated: model-building (MB) and model-maintenance (MM). The current study investigated whether CE performed by stakeholders themselves in client–developer interaction led to their MB rather than MM learning. In addition, an alternative hypothesis has been explored: whether mere communication activities may induce learning. Fifty individuals in seven ongoing software development projects in four organizations were examined. For each project, two meetings in which clients and developers participated were observed. The empirical results demonstrated that stakeholders in an ISD process who have engaged in CE themselves are more likely to experience MB learning; and that mere communication does not account for MB learning. An insignificant link between CE and MM learning was found. This study deepens our understanding about IS–user interactions. Limitations of the current research and implications for future research are discussed.