Showing papers in "Journal of Enterprise Information Management in 2005"
TL;DR: The analysis of the empirical data shows that business complexity is a weak predictor of ERP adoption, whereas just company size turns out to be a very good one, and companies seem to be disregarding ERP systems as an answer to their business complexity.
Abstract: Purpose – Proposes providing an insight about enterprise resource planning (ERP) adoption, highlighting contact points and significant differences between the way small to medium‐sized enterprises (SMEs) and large companies approach such a task.Design/methodology/approach – The research is based on a wide literature review, focused on the identification of a taxonomy of business and organizational factors influencing ERP adoption. The deriving research model was incorporated in a questionnaire that was preliminarily tested and finally provided to a sample of 366 companies of any size. Responses were collected through personal interviews made by a dedicated team to a top manager.Findings – The analysis of the empirical data shows that business complexity, as a composed factor, is a weak predictor of ERP adoption, whereas just company size turns out to be a very good one. In other words, companies seem to be disregarding ERP systems as an answer to their business complexity. Unexpectedly, SMEs disregard fin...
456 citations
TL;DR: This paper aims to understand these mutual influences so that those barriers which are at the root of few more barriers and those which are most influenced by the others are identified.
Abstract: Purpose – Information technology (IT) is increasingly being used towards the effectiveness of supply chains. There are, however, some barriers in this process. These barriers influence one another and also adversely affect the IT‐enablement of a supply chain. The aim of this paper is to understand these mutual influences so that those barriers which are at the root of few more barriers (called driving barriers) and those which are most influenced by the others (called dependent barriers) are identified.Design/methodology/approach – A questionnaire‐based survey was conducted to rank the barriers.Findings – The results of the survey and the interpretive structural modeling (ISM) methodology have been used to evolve the mutual relationships among these barriers.Originality/value – It is observed that there are some barriers, which have both high driving power and dependency and therefore need more attention.
324 citations
TL;DR: This research seeks to identify barriers to e‐government integration (EGI) with a set of 17 barriers which were organised into one of four categories: strategy, technology, policy and organization.
Abstract: Purpose – Integration is a critical success factor for achieving a mature level of e‐government. This research seeks to identify barriers to e‐government integration (EGI).Design/methodology/approach – Semi‐structured interviews were conducted with 14 consultants with significant experience of e‐government projects. The interview transcripts were analysed by the researcher to identify barriers in EGI.Findings – The findings resulted in a set of 17 barriers which were organised into one of four categories: strategy, technology, policy and organization. Strategy barriers include common e‐government goals and objectives, delivery timeframes, and ownership and governance. Technology barriers include architecture interoperability, data standards and legacy systems. Policy barriers include citizen privacy, data ownership and policy implications. Organization barriers include pace of government reform, legacy government processes and management and technical skills.Research limitations/implications – One of the ...
312 citations
TL;DR: The aim of this model is to compile present ES concepts into a comprehensive outline of ERP II, thus composing a generic map and taxonomy for corporate‐wide enterprise systems.
Abstract: Purpose – The purpose of this paper is to frame next‐generation enterprise systems (ES).Design/methodology/approach – The model is based on a retrospective analysis of the evolution of enterprise systems, enterprise resource planning (ERP) research and emerging business requirements.Findings – The paper proposes a conceptual framework for extended enterprise resource planning (ERP II). The aim of this model is to compile present ES concepts into a comprehensive outline of ERP II, thus composing a generic map and taxonomy for corporate‐wide enterprise systems.Research limitations/implications – The paper concludes that the ERP research needs to broaden its perspective in order to accommodate itself to the new issues of next‐generation enterprise systems.Practical implications – The model is seen as a first step towards a tool to analyse and design complex enterprise systems architecture.Originality/value – This paper is the first attempt to formalize and capture the ERP II concept and the next‐generation e...
281 citations
TL;DR: An exploratory investigation of the diverging and converging expectations of various stakeholders at the initiation of e‐ government projects with regard to the benefits of and barriers to interorganizational knowledge sharing provides guidance for e‐government design and implementation strategies that amplify common interests, contend with shared difficulties, and mitigate differences.
Abstract: – The issue of varying stakeholder expectations has significant implications for successful enterprise information system implementation. This issue becomes more prevalent in e‐government situations where a variety of stakeholders are influenced by inter‐organizational knowledge sharing. This paper presents an exploratory investigation of the diverging and converging expectations of various stakeholders at the initiation of e‐government projects with regard to the benefits of and barriers to interorganizational knowledge sharing., – Survey data were collected from seven cases within the New York State (NYS) government setting. We identified two sets of stakeholder groupings in this paper; core/key project participants and general participants (similar to developer/user stakeholder groupings); and; various organizational participants (state government, local government, non‐profit organization, and private organization stakeholders)., – Research results indicated that key participants' expectations were similar to those of general participants/users. Their perceptions converge on the relative likelihood of achieving benefits and relative severity of barriers; although significant differences do exist in discernment of the opportunity for achieving wider professional networks and the magnitude of control‐oriented management. Finally, we found significant differences among stakeholders groups based on the types of organizational membership. Local government stakeholders are considerably less optimistic in achieving goals, and more concerned about a variety of organizational, technological, and financial barriers., – The results provide guidance for e‐government design and implementation strategies that amplify common interests, contend with shared difficulties, and mitigate differences.
214 citations
TL;DR: This research aims to better understand and explain the nature and strength of the relationship between system usage and user satisfaction by resolving the existing inconsistencies in the IS research and to validate this relationship empirically as defined in Delone and McLean's IS success model.
Abstract: Purpose – System usage and user satisfaction are widely accepted and used as surrogate measures of IS success. Past studies attempted to explore the relationship between system usage and user satisfaction but findings are mixed, inconclusive and misleading. The main objective of this research is to better understand and explain the nature and strength of the relationship between system usage and user satisfaction by resolving the existing inconsistencies in the IS research and to validate this relationship empirically as defined in Delone and McLean's IS success model.Design/methodology/approach – “Meta‐analysis” as a research approach was adopted because of its suitability regarding the nature of the research and its capability of dealing with exploring relationships that may be obscured in other approaches to synthesize research findings. Meta‐analysis findings contributed towards better explaining the relationship between system usage and user satisfaction, the main objectives of this research.Findings...
186 citations
TL;DR: Results indicate that user perceptions of compatibility, usefulness, and trust significantly impact their intention to use an electronic‐voting system.
Abstract: Purpose – To identify the factors that influence adoption of e‐voting services by citizens between the ages of 18‐24.Design/methodology/approach – This study uses Carter and Belanger's (2005) model of e‐government adoption to assess young voters' intention to use an online voting system. The study integrates constructs from technology acceptance, diffusion of innovation, and web trust models. A survey is administered to 208 young voters. The data is analyzed using multiple regression analysis.Findings – Results indicate that user perceptions of compatibility, usefulness, and trust significantly impact their intention to use an electronic‐voting system. The model explains 76 percent of the variance in young voters' intention to use an e‐voting system.Research limitations/implications – The study only explores the perceptions of one age group. Future studies could use the model to access adoption perceptions of a more diverse pool of citizens.Practical implications – Government agencies should emphasize the...
174 citations
TL;DR: Examining how small to medium‐sized organisations (SMEs) are responding to the challenge of harnessing enterprise resource planning (ERP) and internet technologies to enhance performance and improve competitiveness aims to identify the barriers preventing organisations from harnessing these technologies.
Abstract: Purpose – This article proposes examining how small to medium‐sized organisations (SMEs) are responding to the challenge of harnessing enterprise resource planning (ERP) and internet technologies to enhance performance and improve competitiveness and aims to identify the barriers preventing organisations from harnessing these technologies.Design/methodology/approach – A case‐based research strategy was chosen. Four leading SMEs were interviewed to determine their approach to extended ERP and the barriers encountered. The primary data collection was based on structured in‐depth interviews with key respondents who were involved in the implementation of extended ERP and closely involved in day‐to‐day operations.Findings – While each of the SMEs had already taken some steps to extended ERP, they adopted a cautious approach to the future. In short, SMEs considering extended ERP should determine the impact on all organisations before proceeding and should also apply the lessons learned from their initial ERP im...
163 citations
TL;DR: Examining the impact of supplier selection and management strategies on manufacturing flexibility (such as product flexibility, launch flexibility, and volume flexibility) in Malaysia found that the selection of supplier...
Abstract: Purpose – It is a general belief that using the right strategy for supplier selection and management will ensure the right suppliers who will adequately support the manufacturer to be flexible enough to meet customers' needs are engaged. Yet, there is little empirical evidence to support this view, especially in Malaysia. This paper attempts to fill this need by examining the impact of supplier selection and management strategies on manufacturing flexibility (such as product flexibility, launch flexibility, and volume flexibility).Design/methodology/approach – The population for this study consists of manufacturing firms in the semi‐conductor industry in Malaysia listed in the Penang Development Corporation's directory. Questionnaire was used and each of the 120 companies listed in the sampling frame was sent a copy, out of which 100 copies were collected back. However, only 92 copies were usable. Data were analysed using the multiple regression model.Findings – It was found that the selection of supplier...
161 citations
TL;DR: The research suggests that, although practitioners understand that a high level of connection between IS and business planning processes may be dependent on the level of integration between the IS group and other sections of the organization, they are still unable to develop the causal‐loop diagram.
Abstract: Purpose – Organizations are becoming increasingly aware of the importance of aligning information systems with organizational processes, goals and strategies. One way of representing and analysing strategic alignment is through the creation of a causal‐loop diagram, a subject which this paper seeks to examine.Design/methodology/approach – The exploratory research presented here involved six senior IS/IT managers during three two‐hour focus group sessions, which led to the development of such a diagram. The focus group sessions were recorded, transcribed and analysed using content analysis.Findings – The diagram presents a systemic view of IS/business alignment within organizations, as seen through the lens of these practitioners. The research suggests that, although practitioners understand that a high level of connection between IS and business planning processes may be dependent on the level of integration between the IS group and other sections of the organization, they are still unable to develop the ...
147 citations
TL;DR: This research identifies the challenges being faced by the UK government in ensuring e‐government products and services to both the rural and urban areas and found that while citizens' backgrounds influenced accessibility to e-government services, they were not uniform across regions.
Abstract: Purpose – The considerable success achieved with information and communications technologies (ICTs) within the private sector has influenced various stakeholders (including the government) to link up public sector services with the internet revolution. This is being achieved by making expeditious attempts to provide online public sector products and services on a nationwide basis. However, there are certain regions and groups of the populace in a country where this aim will not be achieved. Aims to focus on this.Design/methodology/approach – Using two comparative case studies and a combination of qualitative and quantitative data, this research identifies the challenges being faced by the UK government in ensuring e‐government products and services to both the rural and urban areas. The London Borough of Hillingdon is used to illustrate the case of the urban area, whilst Conwy County Borough Council is the rural case.Findings – The research found that while citizens' backgrounds influenced accessibility t...
TL;DR: The results show that, one‐year post‐im implementation, users’ perceptions are more positive compared with their expectations from the pre‐implementation period, and the empirical data confirm a number of benefits derived from the new ERP system, particularly in relation to accounting information and management.
Abstract: Purpose – This paper examines the impact of decisions stemming from the new ERP system on the accounting information and management implemented at a large public university in Greece, based on perceived benefits according to users’ expectations and perceptions.Design/methodology/approach – Structured questionnaires were used in two measurement points (pre‐ and post‐implementation) in the frame of longitudinal research. The statistical analysis methods employed factor analysis and Cronbach's alpha to evaluate the scale and t‐test to assess the significance of the means values between the two periods.Findings – The results show that, one‐year post‐implementation, users’ perceptions are more positive compared with their expectations from the pre‐implementation period. The empirical data confirm a number of benefits derived from the new ERP system, particularly in relation to accounting information and management. The new ERP system significantly contributes towards increased flexibility in information provis...
TL;DR: Ten factors critical to the successful outcome of acquiring an ERP solution are identified and their omission would have resulted in a less than optimal outcome for the organization.
Abstract: Purpose – This paper aims to present a discussion of the critical success factors (CSF) that affect the acquisition process for enterprise resource planning (ERP) software.Design/methodology/approach – The research strategy was a multiple‐case design with three organizations that had recently completed the acquisition of an ERP solution. The rationale for the multiple‐case design was that, as a research strategy, the focus could be directed to understanding the dynamics and complexities present within each case, these being critical success factors of the ERP software acquisition process within the organization.Findings – This study identified ten factors critical to the successful outcome of acquiring an ERP solution. Their omission would have resulted in a less than optimal outcome for the organization. For each of the three cases, the elements that stand out the most are as follows: clear and unambiguous authority, a structured, rigorous and user‐driven process, its planning, the establishment of crite...
TL;DR: This methodology is based on a discrete‐event simulation of public sector structure, business processes and applications in combination with an EAI perspective and suggests that it helps to provide insight into the myriad of existing applications, and the implications of EAI.
Abstract: Purpose – Achieving goals of better integrated and responsive government services requires moving away from stand alone applications toward more comprehensive, integrated architectures. As a result there is a mounting pressure to integrate disparate systems to support information exchange and cross‐agency business processes. There are substantial barriers that governments must overcome to achieve these goals and to profit from enterprise application integration (EAI).Design/methodology/approach – In the research presented here we develop and test a methodology aimed at overcoming the barriers blocking adoption of EAI. This methodology is based on a discrete‐event simulation of public sector structure, business processes and applications in combination with an EAI perspective.Findings – The testing suggests that our methodology helps to provide insight into the myriad of existing applications, and the implications of EAI. Moreover, it helps to identify novel options, gain stakeholder commitment, let them a...
TL;DR: The results of the analysis show that slightly above 50 percent of the respondents are using seven out of the eight varieties of systems presented, and mean usage differs among racial groups, educational levels, industry type, computer experience, and size.
Abstract: Purpose – This research aims to investigate the extent and pattern of information and communication technology (ICT) usage by women entrepreneurs in Malaysia, as well as the impact of personal traits on usage.Design/methodology/approach – All the members of the National Association of Women Entrepreneurs in Malaysia (NAWEM) were surveyed, out of which a 62 percent usable response rate was achieved.Findings – The results of the analysis show that slightly above 50 percent of the respondents are using seven out of the eight varieties of systems presented. Seven out of the ten job tasks listed were done using computer technology by more than 60 percent of the respondents. A total of 78 percent of the respondents use basic systems and 48 percent use advanced systems. A total of 92 percent of respondents use systems for administrative purposes, 42 percent for planning, and 52 percent for control purposes. Mean usage differs among racial groups, educational levels, industry type, computer experience, and size o...
TL;DR: The analysis of perception indicates that the use of ICT in Singapore is perceived positively with the increase in size of a company but is indifferent regarding the type of industry covered and thetype of service offered by the logistics companies.
Abstract: – Logistics companies have benefited from the use of information and communications technology (ICT) in their business processes. Although ICT is being promoted in the Singapore logistics industry, details on status and perception towards ICT are not well‐known. Therefore, in order to understand ICT penetration, a study is necessary., – In this paper, the current status of ICT use in warehouse and transportation service providers obtained through a sample survey is reported. A framework is adopted to assess the perception of logistics companies towards ICT., – The results show that most of the logistics companies use ICT but their level and type depend mainly on the size of the company and the availability of technology. Logistics companies in Singapore provide services to more than one industry type and, in most cases, one logistics company provides multiple logistics functions. These companies consider efficiency, cost savings, reduced data entry error and increased customer service level as opportunities from ICT. The analysis of perception indicates that the use of ICT in Singapore is perceived positively with the increase in size of a company but is indifferent regarding the type of industry covered and the type of service offered by the logistics companies., – This is a comprehensive study to understand the status of ICT in logistics in Singapore. An understanding of motivators and barriers on ICT can help the decision makers in devising better policies and programs, if required, to increase ICT penetration. The result also gives an indication as to the level of business fulfillment that can be provided by the logistics industry in Singapore.
TL;DR: The results of this exploratory study show that the groupware tools which enhance or support traditional aural media were significantly associated with most of the knowledge management processes the authors identified, however, e‐mail is the sole groupware tool that is significant associated with knowledge distribution.
Abstract: – Aims to explore the relationships between groupware use and the knowledge management process., – The activities comprising the knowledge management process are conceptualized as: knowledge creation, knowledge maintenance, knowledge distribution, and knowledge review and revision. The data for this exploratory study were gathered through a telephone survey of managers at Fortune 1000 firm divisions. Based on the prior literature, it was expected that use of certain types of groupware and certain aspects of the knowledge management process would be significantly associated with each other., – The results of this exploratory study show that the groupware tools which enhance or support traditional aural media were significantly associated with most of the knowledge management processes we identified. However, e‐mail is the sole groupware tool that is significantly associated with knowledge distribution., – As an exploratory study, this research highlights some interesting trends in the knowledge management process, and suggests multiple lines of future research.
TL;DR: Examining the evolution of web sites over time gives insights into actual evolving strategies and motivations behind internet investments, and an alternative multidimensional framework is proposed that combines three different dimensions of organizational change.
Abstract: Purpose – This paper sets out to critique the applicability of e‐commerce staged models in explaining the progression of small and medium‐sized businesses (SMEs) in their use of internet technologies. The premise of this study is that examining the evolution of web sites over time gives us insights into actual evolving strategies and motivations behind internet investments.Design/methodology/approach – An alternative multidimensional framework is proposed that combines three different dimensions of organizational change (process, content, and drivers). The content or categories of the dimensions are defined and justified. A study of 192 web sites and their evolution is described. This helps to demonstrate the relevance and applicability of the dimensions of the framework.Findings – The study describes the different approaches (monitoring, content analysis and case studies) and the characteristics of changes on these web sites. It was found that the main evolution strategies were “content updates” and “dor...
TL;DR: The paper highlighted their shortcomings and explained the need for an alternative holistic model to measure IS success in contributing to the business objectives, and developed a quick reference model “GPIS” to enable organisations to determine their current and required state of readiness for a particular IS project.
Abstract: Purpose – Aims to present an alternative holistic measurement model, the general practitioner IS (GPIS) measurement model, which assists managers in determining the organisation's state of readiness prior to IS investment.Design/methodology/approach – The model is based on assessing four organisational key elements: IT infrastructure, processes, people and work environment.Findings – Presents a classification of the current IS success measurement approaches. The existing approaches were classified into three categories: product‐based, process‐based, and general maturity‐based. The paper highlighted their shortcomings and explained the need for an alternative holistic model to measure IS success in contributing to the business objectives. This has led to the development of a quick reference model “GPIS” to enable organisations to determine their current and required state of readiness for a particular IS project.Originality/value – The paper presents a novel categorisation of the literature in this field.
TL;DR: The focus of the part of the survey is basically in the following areas: logistics functions outsourced by Turkish firms; the extent to which logistics functions in general and transportation functions in particular are outsourcedby Turkish firms.
Abstract: Purpose – This research aims to determine the current situation of outsourcing logistics activities in Turkey, a country which has a great potential for logistics activities among the surrounding continents because of its geographical location.Design/methodology/approach – Survey analysis was conducted with 250 of the top 500 Turkish firms specified by the Istanbul Chamber of Commerce for the year 2001. These firms are selected based on the firms' total sales volume, profitability, and other financial performance indicators. The responses were evaluated statistically using SPSS software. Factor and cluster analyses were utilized to determine the behavior of respondents against their logistics service providers and to categorize the respondents.Findings – The focus of the part of the survey is basically in the following areas: logistics functions outsourced by Turkish firms; the extent to which logistics functions in general and transportation functions in particular are outsourced by Turkish firms; and th...
TL;DR: It was found that neither project complexity nor project size are good indicators of meeting a project's target date, and projects with a high degree of complexity which involved outsourcing and adopted formal project management practices, were more likely to meet the project target date.
Abstract: Purpose – The literature on software project management is extended into the broader domain of large‐scale IS management by studying enterprise‐wide system upgrade projects. In particular; examines the role that the intervention of project management practices (formal project methodologies and outsourcing) play in large and/or complex IS projects, which result in good project performance.Design/methodology/approach – A survey instrument was completed by 449 information systems managers about a specific upgrade project. The primary analytical approach used was structural equation modeling (SEM).Findings – It was found that neither project complexity nor project size are good indicators of meeting a project's target date. Large projects that adopted formal project management practices were more probable to meet the project target date. Projects with a high degree of complexity which involved outsourcing and adopted formal project management practices, were more likely to meet the project target date.Practic...
TL;DR: The proposed system has significant potential for supporting G2G collaboration for policy and decision‐making and can support the collaborative understanding of social problems and needs, and the development of alternative actions or solutions for them.
Abstract: Purpose – This paper investigates whether and how G2G collaboration for policy and decision‐making can be effectively supported by an appropriately developed information system.Design/methodology/approach – The research method adopted in this paper follows the “Design Science Paradigm”, which has been extensively used in information systems research.Findings – As resulted from the case study described in this paper, the proposed system has significant potential for supporting G2G collaboration for policy and decision‐making. It can support the collaborative understanding of social problems and needs, and the development of alternative actions or solutions for them. In addition, it can support the collaborative development of detailed action plans for the selected alternative(s). During the implementation of these actions, the system can be used for the collaborative monitoring of them, the identification of implementation problems and issues, and the development of alternatives for managing them. Finally,...
TL;DR: Findings indicate that there is significant evidence to support the hypothesized model in which QMPP has a direct impact on related IS practices and purchasing performance, as well as an indirect impact on purchasing performance mediated through IS.
Abstract: Purpose – Many studies claim that the implementation of quality management practices and specific information systems can help organizations to improve performance. The objective of this article is to provide insights into current quality management and information systems theory and practice in the purchasing function and their impact on purchasing performance.Design/methodology/approach – Hypotheses derived from the key features of quality management practices in purchasing (QMPP) and related information systems (IS) practices presented by previous authors are tested using Structural Equation Modelling through field research on a sample of 306 manufacturing companies in Spain.Findings – Findings from this study indicate that there is significant evidence to support the hypothesized model in which QMPP has a direct impact on related IS practices and purchasing performance, as well as an indirect impact on purchasing performance mediated through IS.Research limitations/implications – Use of a single key i...
TL;DR: The main objective of this paper is to present the concept of organisational prerequisites for enterprise‐wide integration projects as a means to help managers preparing for and managing their ERP/DW projects.
Abstract: Purpose – The need for an integrated enterprise‐wide approach to management information pronounced data warehousing (DW) the “hot topic” of the early‐to‐mid‐1990s. However, it became unfashionable in the late 1990s, with the widespread implementation of enterprise resource planning (ERP) systems. With ERP managers were led to believe that they would derive informational as well as operational benefits from the introduction of integrated enterprise‐wide systems. However, the recent re‐emergence of DW, to address the limitations and unrealised benefits of ERP systems, provides a new, more complex integration challenge. The main objective of this paper is to present the concept of organisational prerequisites for enterprise‐wide integration projects as a means to help managers preparing for and managing their ERP/DW projects.Design/methodology/approach – This paper draws on existing literature on ERP and DW implementations. It puts forward a model to be further tested and validated by ERP researchers.Finding...
TL;DR: Comparisons of teleworking adoption decision processes of multinational firms operating in Malaysia and Malaysian indigenous firms show that the nature of work, organisational design, transportation problems, and relative advantage are important telework drivers in both multinational and Malaysia firms.
Abstract: Purpose – This paper aims at comparing teleworking adoption decision processes of multinational firms operating in Malaysia and Malaysian indigenous firms. It shows how to make comparative statistical analyses of teleworking adoption decision for the top managers of a firm.Design/methodology/approach – A total of 98 organizations (represented by the CEO or Director of Human Resource Division) furnished usable responses for this study, out of a total of 162 organizations registered with the Penang Development Corporation (the registrar of companies that participated in the survey).Findings – The results of statistical tests show that, in both multinational and Malaysia firms, the nature of work, organisational design, transportation problems, and relative advantage are important telework drivers. Availability of teleworking infrastructures is an important determinant of adoption in Malaysian firms but not in multinational firms, while workforce limitations have a strong influence on teleworking adoption in...
TL;DR: The models derived from the ISBPS framework provide quantifiable metrics of the integration of BP and IS that can help analysts to foresee the benefits that the insertion of a given IS design may...
Abstract: Purpose – Business process (BP) and information systems (IS) communities support the idea that BP and IS design should be integrated. Although there are a large number of modelling techniques to aid BP and IS design, there is little indication of which techniques can be suitable to model their integration. This research suggests a simulation model that can be used to depict BP/IS integration.Design/methodology/approach – The simulation framework proposed in this paper is based on a simulation framework used previously. For both frameworks, a single case study approach is employed for theory building and testing. The results provided by the application of the ASSESS‐IT framework (theory testing) are used to propose the new ISBPS framework (theory building), which is tested again in the case study.Findings – The models derived from the ISBPS framework provide quantifiable metrics of the integration of BP and IS. These data can help analysts to foresee the benefits that the insertion of a given IS design may...
TL;DR: A richer model of knowledge worker behaviour is postulated and elements not necessary for the E‐Arbitration‐T model are identified.
Abstract: Purpose – Aims to describe a successful use of simulated knowledge worker behaviour used in the developing online procedures and software for arbitration – the E‐Arbitration‐T projectDesign/methodology/approach – Presents four common factors – deadline, length of task, importance of customer, importance to business – that need to be incorporated within any business process model of knowledge worker behaviour.Findings – A richer model of knowledge worker behaviour is postulated and elements not necessary for the E‐Arbitration‐T model are identified. The knowledge worker's day was defined as being made up of Scheduled, On‐demand and At‐will tasks, only some of which may relate to the business process being modelled. A particular question that must be addressed in this extended model is how to model the choices knowledge workers make between competing at‐will tasks.Originality/value – The two pieces of work reported here have generated a rich model of knowledge worker behaviour ready for application and refi...
TL;DR: Axiomatic design (AD) has the characteristics of multi‐attribute evaluation, it is proposed for multi-attribute comparison of information technology systems (ITS) and the crisp AD approach for complete information and the fuzzyAD approach for incomplete information are developed.
Abstract: Purpose – Significant productivity improvements have been experienced in business by information technology (IT) implementations in latest decades. However, IT project selection is an important problem because a significant part of IT expenditure is wasted and almost half of IT projects realize no net benefits. Since axiomatic design (AD) has the characteristics of multi‐attribute evaluation, it is proposed for multi‐attribute comparison of information technology systems (ITS).Design/methodology/approach – The comparison of ITS is made for the cases of both complete and incomplete information. The crisp AD approach for complete information and the fuzzy AD approach for incomplete information are developed. The numerical applications of both crisp and fuzzy AD approaches in the comparison of ITS are also given.Findings – The AD approach takes into account the design range of each criterion, determined by the designer. Thus, the alternative providing the design ranges is selected in AD approach while the al...
TL;DR: It is argued here that one reason for systems development projects' poor performance, or even failure, is the mismatch between the customer and the developer technical knowledge/understanding instigated by the differences in the cultural background of both sides.
Abstract: Purpose – Reflects on experiences when traditional IT approaches were used to design large IT systems and ended in failure.Design/methodology/approach – The requirements‐gathering process is usually a very complex affair and can represent a major obstacle to successful system development. It is argued here that one reason for systems development projects' poor performance, or even failure, is the mismatch between the customer and the developer technical knowledge/understanding instigated by the differences in the cultural background of both sides. The main argument focuses on the reasons for system failure and how they relate to the diversity of knowledge and the understanding gaps that may exist between the business customers and the system developers.Findings – The study reveals that the understanding gaps mainly result from lack of business operations knowledge on the developer side, matched by lack of technical appreciation and knowledge on the user side.Originality/value – A practical approach using ...
TL;DR: The appraisement index architecture of enterprise human resource competence is put forward on the foundation of adopting the concept and models of competence, and a general model of the enterprisehuman resource competence appraisements is established.
Abstract: Purpose – For an enterprise, the competence of human resource is more important than the intellect or the basic quality of human resource. This paper aims to present a competence appraisement model of human resource in an enterprise.Design/methodology/approach – The paper puts forward the appraisement index architecture of enterprise human resource competence on the foundation of adopting the concept and models of competence, and establishes a general model of the enterprise human resource competence appraisement.Findings – The results obtained in this paper provide a foundation to establish a relatively reasonable and efficient enterprise appraisement system of human resources.Originality/value – The research offers information about the enterprise appraisement information processing system of human resources.