Journal ArticleDOI
Anger in the workplace: An emotion script approach to anger episodes between workers and their superiors, co-workers and subordinates
TLDR
This article investigated laypeople's accounts of the causes, features, and consequences of workplace anger episodes and examined similarities and differences among superiors', co-workers' and subordinates' anger experiences.Abstract:
The overall aim of this study was to investigate laypeople's accounts of the causes, features, and consequences of workplace anger episodes and to examine similarities and differences amongst superiors', co-workers' and subordinates' anger experiences. One hundred and seventy-five respondents participated in structured interviews about a work-related anger episode with a superior, co-worker, or subordinate. Various features of the anger episodes differed according to the status of the respondent, with superiors angered by morally reprehensible behaviors and job incompetence, co-workers angered by morally reprehensible behaviors and public humiliation, and subordinates angered by unjust treatment. Subordinates were less likely than superiors to confront the anger target and more likely to consider the incident unresolved. Humiliating offences elicited more intense hate than non-humiliating offences; hate was also negatively associated with situational power and with a perceived successful resolution of the anger-eliciting event. Theoretical implications of the results are discussed in relation to the role of power in the experience and expression of anger in the workplace. Copyright © 2000 John Wiley & Sons, Ltd.read more
Citations
More filters
Journal ArticleDOI
ORGANIZATIONAL BEHAVIOR: Affect in the Workplace
Arthur P. Brief,Howard M. Weiss +1 more
TL;DR: Even though recent interest in affect in the workplace has been intense, many theoretical and methodological opportunities and challenges remain.
Journal ArticleDOI
An Episodic Process Model of Affective Influences on Performance
TL;DR: A time structure for performance (the performance episode) that is commensurate with the dynamic nature of affect is defined, and various emotions and moods influence the intermediary performance processes, thereby affecting performance.
Journal ArticleDOI
A meta-analysis of the antecedents and consequences of workplace sexual harassment
TL;DR: In this paper, a meta-analyzed data from 41 studies, with a total sample size of nearly 70,000 respondents, was examined to examine several negative consequences of workplace sexual harassment as well as how situational factors may play a role in facilitating these occurrences.
Journal ArticleDOI
Application of Fairness Theory to Service Failures and Service Recovery
TL;DR: In this paper, the authors present a fairness theory-based conceptual framework for studying and managing consumers' emotions during service recovery attempts, arguing that a service failure event triggers an emotional response in the consumer and from here the consumer commences an assessment of the situation, considering procedural justice, interactional justice, and distributive justice elements.
Journal ArticleDOI
Impact of leadership style and emotions on subordinate performance
TL;DR: In this article, the authors examined whether the emotions of frustration and optimism mediate, fully or partially, the relationship between leadership style and subordinate performance in the context of structural equation modeling and found that the effect of transformational leadership style on performance is significant, but indirect.
References
More filters
Book
Emotion and Adaptation
TL;DR: In this article, the authors discuss the person-environment relationship: motivation and coping Cognition and emotion Issues of causality, goal incongruent (negative) emotions Goal congruent (positive) and problematic emotions.
Journal ArticleDOI
Romantic Love Conceptualized as an Attachment Process
Cindy Hazan,Phillip R. Shaver +1 more
TL;DR: It is explored the possibility that romantic love is an attachment process--a biosocial process by which affectional bonds are formed between adult lovers, just as affectional Bonds are formed earlier in life between human infants and their parents.
Book
Statistical Methods for Psychology
TL;DR: The Statistical Methods for Psychology as discussed by the authors survey statistical techniques commonly used in the behavioral and social sciences, especially psychology and education, and is suitable for either a one-term or a full-year course, and has been used successfully for both.
Journal ArticleDOI
Tripartite model of anxiety and depression: psychometric evidence and taxonomic implications.
Lee Anna Clark,David Watson +1 more
TL;DR: In this article, a tripartite structure consisting of general distress, physiological hyperarousal (specific anxiety), and anhedonia (specific depression), and a diagnosis of mixed anxiety-depression was proposed.