Book ChapterDOI
Chapter 12 Exploring the Antecedent and Consequences of Authenticity of Emotional Expression
Sushanta Kumar Mishra
- Vol. 7
TLDR
In this paper, the authors explored the antecedent and consequences of sales employees' authenticity of emotional expression during customer interactions and found a significant effect of authenticity on employees' well-being and turnover intention.Abstract:
The study explores the antecedent and consequences of sales employees' authenticity of emotional expression during customer interactions. Based on a survey of 468 medical sales representatives (MSRs) in India, the study found a significant effect of authenticity of emotional expression on employees' well-being and turnover intention. Organizational identification was found to be an antecedent of authenticity of emotional expression. The mediation effect of authenticity of emotional expression in explaining the relationship between organizational identification and well-being was supported. However, contrary to the hypothesis, the study found no mediation effect of authenticity of emotional expression on the relationship between organizational identification and turnover intention. The study addresses an important yet neglected issue: how authenticity might meaningfully contribute to the advancement of theory and practice in business.read more
Citations
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Journal ArticleDOI
The right place for me: A moderated mediation model to explain the involvement of employees aged over 50 years
TL;DR: In this paper, a moderated mediational model was tested where older workers' involvement was associated with organizational identification and authenticity, and the association between POS, identity-related measures, and involvement was moderated by age-based discrimination.
References
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Journal ArticleDOI
Service with a smile: do emotional intelligence, gender, and autonomy moderate the emotional labor process?
TL;DR: Hierarchical regression analyses indicated that gender and autonomy were significant moderators of the relationships between emotional labor strategies and the personal outcomes of emotional exhaustion, affective well-being, and job satisfaction.
Book
Emotion Management in the Workplace
TL;DR: In this paper, the authors explore the management of emotion in organizations and the emotion management skills organizational actors need to possess in order to achieve organizational objectives while also acknowledging the subjective experiences of its members.
Journal ArticleDOI
Coping with abusive supervision: The neutralizing effects of ingratiation and positive affect on negative employee outcomes
TL;DR: In this article, the interactive effects of abusive supervision, ingratiation, and positive affect (PA) on strain and turnover intentions were investigated. But, they did not consider the effect of passive supervision.
Journal ArticleDOI
The Role of Psychological Well-Being in Job Performance:: A Fresh Look at an Age-Old Quest
TL;DR: In this article, the authors argue that happiness provides a number of positive benefits for not only the happy individuals themselves, but also for those with whom they come in contact, and that happiness is almost a responsibility to ourselves, to be happy.
Related Papers (5)
Linking emotional dissonance and organizational identification to turnover intention and emotional well‐being: A study of medical representatives in India
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