Journal ArticleDOI
Critical risks in outsourced IT projects: the intractable and the unforeseen
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Pre-partnering lets clients and vendors develop a clear understanding of a project, including how well the other will handle its inevitable complexities as discussed by the authors. But it is not suitable for large projects.Abstract:
Pre-partnering lets clients and vendors develop a clear understanding of a project---including how well the other will handle its inevitable complexities.read more
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A Review of the it Outsourcing Empirical Literature and Future Research Directions
TL;DR: The review finds that the academic literature on IT outsourcing has very much honored both rigor and relevance in the ways in which research has been conducted, and overall, ITO researchers have a broad and deep understanding of ITO.
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A comparative study of important risk factors involved in offshore and domestic outsourcing of software development projects: A two-panel Delphi study
TL;DR: The findings suggested that traditional project management risks were important in both contexts; however, the offshore context seemed to be more vulnerable to some traditional risks as well as factors that were unique to it.
Journal ArticleDOI
Project risk management methodology for small firms
Sara Marcelino-Sádaba,Amaya Perez-Ezcurdia,Angel M. Echeverría Lazcano,Pedro Maria Villanueva +3 more
TL;DR: In this article, the authors present a project management methodology designed for small businesses (SMEs), who need to run projects beyond their normal operations, such as the development of new products to adapt to the market or new legislation, management system implementations, etc.
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Critical success factors for software projects: A comparative study
TL;DR: In this article, the authors present an extensive literature survey of critical success factors that impact software projects and suggest that an organization or project manager is attentive to control the top five critical factors to drive towards project success since the percentage of frequency of occurrences for each is more than 50%.
Journal Article
From Outsourcing To Cloud Computing: Evolution of IT Services
TL;DR: This paper compares global IT outsourcing with Cloud computing along with the evolution of traditional IT services with the increasing adoption of Cloud computing.
References
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Book
Transforming Qualitative Information: Thematic Analysis and Code Development
TL;DR: The Search for the Codable Moment A way of Seeing Developing Themes and Codes Deciding on Units of Analysis and Units of Coding as Issues of Sampling
Journal ArticleDOI
Customer Satisfaction: A Meta-Analysis of the Empirical Evidence:
TL;DR: This article conducted a meta-analysis of the reported findings on customer satisfaction and found that equity and disconfirmation are most strongly related to customer satisfaction on average, and that measurement and method factors that characterize the research often moderate relationship strength between satisfaction and its antecedents and outcomes.
Journal ArticleDOI
Identifying Software Project Risks: An International Delphi Study
TL;DR: A rigorous data collection method called a "ranking-type" Delphi survey is deployed to produce a rank-order list of risk factors, which is compared with other published risk factor lists for completeness and variation.
Journal ArticleDOI
Critical decision method for eliciting knowledge
TL;DR: A critical decision method is described for modeling tasks in naturalistic environments characterized by high time pressure, high information content, and changing conditions and has been used to elicit domain knowledge from experienced personnel.