Effective ways to grow urban bus markets - a synthesis of evidence
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TLDR
In this article, the authors provide a synthesis of the evidence on the patronage growth performance of bus improvement measures in urban settings, including a summary of experience in Europe, North America and Australasia focusing on service improvement measures including network structure and service levels, bus priority measures, vehicles and stop infrastructure, fares and ticketing systems, passenger information and marketing, personal safety and security and synergy effects of measures.About:
This article is published in Journal of Transport Geography.The article was published on 2008-11-01 and is currently open access. It has received 170 citations till now. The article focuses on the topics: Bus priority & Service level.read more
Citations
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Behavioral intentions of public transit passengers--The roles of service quality, perceived value, satisfaction and involvement
Wen Tai Lai,Ching Fu Chen +1 more
TL;DR: In this paper, the importance of the involvement of public transit services in passenger behavioral intentions was highlighted and the structural equation modeling technique was applied to analyze the conceptualized relationship model. And the findings reveal that all causal relationships are statistically significant.
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Drivers of customer satisfaction with public transport services
TL;DR: In this paper, the authors aim to improve the understanding of the drivers of customer satisfaction with public transport (PT), and demonstrate the influence of differences in customer characteristics on satisfaction, and demonstrate that a generic policy aimed at achieving these attributes may yield favourable results with respect to satisfaction.
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Implementing Mobility as a Service: Challenges in Integrating User, Commercial, and Societal Perspectives
TL;DR: In this article, the authors present insights from a six-month field operational test (FOT) in Gothenburg, Sweden, during which 195 participants tested the UbiGo mobility service for everyday travel.
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Customer perceptions of quality of service in public transport: Evidence for bus transit in Scotland
TL;DR: In this paper, a detailed examination of a quality of service indicator utilised by the Scottish Government to assess the opinions of passengers towards bus transport is provided, where three latent constructs associated with attitudes towards perceived quality of bus service are identified, covering convenience, cabin environment and ease of use issues.
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Measuring service quality in urban bus transport: a modified SERVQUAL approach
TL;DR: The study shows the possibility to implement a SERVQUAL approach abiding by the requirements set by the EN 13816, with a high degree of importance placed on attributes such as on‐board security, bus reliability, cleanliness and frequency.
References
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The valuation of reliability for personal travel
TL;DR: In this article, the authors review progress made towards a general theory of the traveller's valuation of travel time reliability, and give some indication of recent empirical research in this area, bringing together a large number of theoretical and empirical results, many of which are only partly in the public domain.
The demand for public transport: a practical guide
Richard Balcombe,Roger Mackett,Neil Paulley,John Preston,Jeremy Shires,Helena Titheridge,Mark Wardman,Peter White +7 more
TL;DR: The demand for public transport has been extensively studied in the last twenty years as discussed by the authors, with the most recent edition of the "Demand for Public Transport" report being published in 2013.
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Comparing ridership attraction of rail and bus
TL;DR: In this paper, the authors analyze whether or not there is evidence indicating a significant preference for rail travel over bus, and, if such a preference exists, to learn about the characteristics that affect it and cause it to vary from one situation to another.
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The demand performance of bus rapid transit
TL;DR: In this paper, a trip attribute approach was used to examine the relative passenger attractiveness of bus rapid transit (BRT) systems compared to other transit modes, and it was shown that passengers value trip attributes for BRT and rail modes in a broadly similar manner.
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Bus Transit Oriented Development—Strengths and Challenges Relative to Rail
TL;DR: A critical look at the strengths and challenges of bus-based transit systems compared to rail in relation to TOD, which includes a literature review and an assessment of TOD-related developments.