Open AccessDOI
Enterprise content management systems and the application of Taylorism and Fordism to intellectual labour
TLDR
In this paper, a content analysis of ECM system technical white papers reveals that such systems are potentially disastrous to intellectual workers, by subdividing intellectual tasks into the smallest possible constituent parts and automating as many tasks as possible.Abstract:
Enterprise Content Management (ECM) Systems confer numerous advantages to corporations including superior data management, streamlining of office workflows and potential costs savings. However, a content analysis of ECM system technical white papers reveals that such systems are potentially disastrous to intellectual workers. The trends of increasing management control, routinization and deskilling observed and critiqued by Harry Braverman in the 20th century in industrial labour are fully realized in intellectual labour by such systems. In addition to the detailed surveillance capabilities of content management systems (CMS), the employer captures and retains the entire iterative history of the documents produced by its workers. Content management systems deskill workers by subdividing intellectual tasks into the smallest possible constituent parts and automating as many tasks as possible. Content management systems provide some potential opportunities for the reskilling of workers, but a critical examination of the effects of these systems is necessary to determine their exact influence on digital workread more
Citations
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Proceedings Article
Enterprise Content Management - A Literature Review
TL;DR: After approximately one decade of ECM research, this paper provides an in-depth review of the body of academic research: the ECM domain, its evolution, and main topics are characterized.
Journal ArticleDOI
Upskilling, Deskilling or Polarisation? Evidence on Change in Skills in Europe:
TL;DR: In this paper, three prominent strands of literature suggest conflicting expectations about the direction of change in the complexity of work and the required skill levels of the labour force in Europe, and they suggest conflicting expectation about job complexity and skill levels.
References
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Journal ArticleDOI
A Survivor′s Guide to Workflow
TL;DR: Describes the new generation of computerized workflow systems – by automating the flow of documents and procedures throughout an organization, they can increase the accuracy of clerical tasks, and can therefore improve efficiency.
Proceedings ArticleDOI
Business process reengineering: examining some major roadblocks to increased self-control for the employee
TL;DR: This paper examines some major roadblocks that might reduce the likelihood for self-control to be realized in the context of BPR.
Book ChapterDOI
Automating the Multimedia Content Production Lifecycle
P. Foster,S. Banthorpe,R. Gepp +2 more
TL;DR: Way of supporting automated content production and delivery which can span organisational boundaries is theorised, using a combination of contractual metadata templates and workflow management to enable the service owner to significantly reduce the number of manual processes.