Journal ArticleDOI
From experiential psychology to consumer experience
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TLDR
In this paper, a consumer-experience model that views materialism and experientialism as two separate dimensions whose effects on consumer happiness depend on the type of brand experiences evoked is presented.About:
This article is published in Journal of Consumer Psychology.The article was published on 2015-01-01. It has received 273 citations till now. The article focuses on the topics: Happiness & Experiential learning.read more
Citations
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Understanding Customer Experience Throughout the Customer Journey
TL;DR: In this article, the authors aim to develop a stronger understanding of customer experience and the customer journey in this era of increasingly complex customer behavior by examining existing definitions and conceptualizations of customer experiences as a construct.
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Customer experience challenges: bringing together digital, physical and social realms
Ruth N. Bolton,Janet R. McColl-Kennedy,Lilliemay Cheung,Andrew S. Gallan,Chiara Orsingher,Lars Witell,Lars Witell,Mohamed Zaki +7 more
TL;DR: In this article, the authors explore innovations in customer experience at the intersection of the digital, physical and social realms, and identify eight "dualities" or specific challenges connected with integrating digital and physical realms that challenge organizations to create superior customer experiences.
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Consumer and Object Experience in the Internet of Things: An Assemblage Theory Approach
Donna L. Hoffman,Thomas P. Novak +1 more
TL;DR: In this paper, the authors develop a conceptual framework based on assemblage theory and object-oriented ontology that details how consumer experience and object experience emerge in the IoT and anchor their conceptualization in the context of smart home assemblages.
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Moving the customer experience field forward : introducing the Touchpoints, Context, Qualities (TCQ) nomenclature
TL;DR: In response to initial voices that put the customer experience (management) (CX(M)) movement into question, this article introduced a formal nomenclature to push the CX (M) field toward a mor...
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''If I was going to die I should at least be having fun": Travel blogs, meaning and tourist experience
TL;DR: A study of travel blogs by nineteen British bloggers reveals how elements of the narrative relating to self-reflection and emotions are central to the process of transforming their travel experiences into personally meaningful experiences as mentioned in this paper.
References
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Journal ArticleDOI
Culture and the self: Implications for cognition, emotion, and motivation.
TL;DR: Theories of the self from both psychology and anthropology are integrated to define in detail the difference between a construal of self as independent and a construpal of the Self as interdependent as discussed by the authors, and these divergent construals should have specific consequences for cognition, emotion, and motivation.
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On Happiness and Human Potentials: A Review of Research on Hedonic and Eudaimonic Well-Being
Richard M. Ryan,Edward L. Deci +1 more
TL;DR: This review considers research from both perspectives concerning the nature of well-being, its antecedents, and its stability across time and culture.
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Possessions and the extended self.
TL;DR: In this paper, a variety of evidence is presented supporting this simple and compelling premise and implications for consumer behavior are derived for consumer behaviour because the construct of extended self involves consumer behavior rather than buyer behavior, it appears to be a much richer construct than previous formulations positing a relationship between selfconcept and consumer brand choice.
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The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun
TL;DR: In this paper, the authors argue for the recognition of important experiential aspects of consumption, such as the symbolic, hedonic, and esthetic nature of the experience of consumption.
Posted Content
Consumers and Their Brands: Developing Relationship Theory in Consumer Research
TL;DR: The authors argue for the validity of the relationship proposition in the consumer-brand context, including a debate as to the legitimacy of the brand as an active relationship partner and empirical support for the phenomenological significance of consumer-Brand bonds.