Journal ArticleDOI
Fulfilment time performance of online retailers – an empirical analysis
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TLDR
The research empirically confirms and quantifies the fulfilment time advantage that Amazon has achieved, relative to other online retailers, and suggests that new warehousing and logistics designs can lead to significantly faster fulfilment times.Abstract:
Fast fulfilment is a key performance measure in online retail, and some retailers have achieved faster times by adopting new designs in their order fulfilment infrastructure. This research empirically confirms and quantifies the fulfilment time advantage that Amazon has achieved, relative to other online retailers. The purpose of this paper is to investigate three research questions: what is the overall mean fulfilment time difference between the new logistics designs of Amazon and the alternative designs of other retailers? For each order what is the distribution of the fulfilment time difference? What is the difference in fulfilment time by product category, price and size?,This research uses an empirical method to evaluate the fulfilment time performance of consumer orders made through the Amazon website and one or more competing online retailers. For 1,000 different products two fulfilment times, one at Amazon and another at a competing omnichannel retailer, are recorded. The analysis is then focused on the comparison between this paired data.,The research confirms that the new logistics methods, including physical facilities, distribution networks and intelligent order processing methods, have resulted in faster order fulfilment times. The performance, though, is not universally dominant and for 33 per cent of orders, the difference is 1 day or less. The fulfilment time difference varied by product, category, price or size.,The ongoing transformation of fulfilment and logistics operations at online retailers has generated several new research questions. This includes the need to confirm the fulfilment efficiency of the new designs and specify time targets. This paper identifies the fulfilment time gap between new and traditional operations. The results suggest that store-based or distribution centre-based fulfilment strategies may not match the new designs.,The study provides a quantitative analysis of the fulfilment time differentials in online retailing. The critical role of fulfilment logistics in the rapidly growing online retail industry can now be better modelled and studied. The survey method representing a single buyer allows for order pair equivalency and eliminates order bias. The results suggest that new warehousing and logistics designs can lead to significantly faster fulfilment times.read more
Citations
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Consumer decision-making in omnichannel retailing: Literature review and future research agenda
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The dynamic stocking location problem – Dispersing inventory in fulfillment warehouses with explosive storage
TL;DR: An objective function for the dynamic stocking location problem and an associated heuristic that reduced fulfillment time by 6.69% and two heuristics that solve the problem in a time-efficient manner are developed.
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Implementing E-Commerce from Logistic Perspective: Literature Review and Methodological Framework
TL;DR: In this paper , the authors identify the main logistics research areas related to e-commerce implementation and the factors and key performance indicators, which should be taken into account for each logistics research area, with particular attention to sustainable aspects.
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Product flows and decision models in Internet fulfillment warehouses
TL;DR: The key contribution of this paper is introducing new warehousing models that are unique to fulfillment facilities which stock thousands of different products and process a very large number of small quantity customer orders.
References
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Journal ArticleDOI
E-fulfillment and multi-channel distribution – A review
TL;DR: This review provides a systematic overview of managerial planning tasks and reviews corresponding quantitative models to enhance the understanding of multi-channel e-fulfillment and to identify gaps between relevant managerial issues and academic literature, thereby indicating directions for future research.
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Understanding and Evaluating Survey Research.
TL;DR: Survey research is described as one approach to the conduct of research so that the reader can critically evaluate the appropriateness of the conclusions from studies employing survey research.
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TL;DR: In this article, the authors present a customer-focused framework showing how to win in the omni-channel environment through critical innovations in information delivery and product fulfillment, and the framework emerged from their research with both traditional and nontraditional retailers.
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