Journal ArticleDOI
How pre-adoption expectancies shape post-adoption continuance intentions: An extended expectation-confirmation model
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TLDR
A novel extended expectation–confirmation model is proposed which explores the impact of pre-adoption expectancies and confirmation on post-ad adoption satisfaction and continuance intentions and guides the M-wallet application developers to enhance user satisfaction andContinance intentions by meeting their pre- adoption expectations through consumption-driven confirmation.About:
This article is published in International Journal of Information Management.The article was published on 2020-06-01. It has received 91 citations till now. The article focuses on the topics: Continuance.read more
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Journal ArticleDOI
I, Chatbot: Modeling the determinants of users’ satisfaction and continuance intention of AI-powered service agents
TL;DR: Analysis of data collected from 370 actual chatbot users reveals that information quality and service quality positively influence consumers’ satisfaction, and that perceived enjoyment, perceived usefulness, and perceived ease of use are significant predictors of continuance intention toward chatbot-based customer service.
Proceedings Article
The effects of post-adoption beliefs on the expectation-confirmation model for information technology continuance
TL;DR: In this paper, the authors report on a study that attempts to expand the set of post-adoption beliefs in the expectation-confirmation model (ECM) in order to extend the application of the ECM beyond an instrumental focus.
Journal ArticleDOI
A meta-analysis based modified unified theory of acceptance and use of technology (meta-UTAUT): a review of emerging literature.
TL;DR: The analysis suggests that studies have started citing the relationships suggested by meta-UTAUT and researchers have reviewed it alongside other alternative models while analysing acceptance and use of technology.
Journal ArticleDOI
Positive and negative word of mouth (WOM) are not necessarily opposites: A reappraisal using the dual factor theory
Manish Talwar,Shalini Talwar,Puneet Kaur,Puneet Kaur,A. K. M. Najmul Islam,Amandeep Dhir,Amandeep Dhir,Amandeep Dhir +7 more
TL;DR: In this paper, the authors examined both enablers and inhibitors of mobile wallets (m-wallets) as antecedents of valence of word of mouth (positive and negative; PWOM and NWOM), and found that only PWOM drives the continuance intentions of m-wallet users.
Journal ArticleDOI
Continuance Intention of University Students and Online Learning during the COVID-19 Pandemic: A Modified Expectation Confirmation Model Perspective
TL;DR: In this paper, the authors investigated the continuance intention regarding online learning during the COVID-19 pandemic and found that technical support of promoting online learning helped student to complete course learning tasks during the pandemic.
References
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Journal ArticleDOI
Exploring nurses' confirmed expectations regarding health IT: a phenomenological study.
TL;DR: This phenomenological study explored nurses' perceptions regarding electronic health records and bar code medication administration four months post implementation on a medical-surgical unit in an academic medical center and discovered that effective health IT must be congruent with nursing expectations.
Journal ArticleDOI
Moderating Effect of Smartphone Addiction on Mobile Wallet Payment Adoption
Bijeta Shaw,Ankit Kesharwani +1 more
TL;DR: In this paper, the authors identify the catalytic role of smartphone addiction in driving mobile wallet payment adoption behavior in emerging economies such as India and propose a model to analyze the role of addiction in mobile wallet adoption.
Journal ArticleDOI
Cognitive appraisal of incident handling, affects, and post-adoption behaviors: A test of affective events theory
Margaret Meiling Luo,Sopeha Chea +1 more
TL;DR: The current study proposes that e-service customer behaviors are determined by three major constructs: perceived site quality, affective reactions, and cognitive appraisal of incident-handling, which supports the proposed model.
Journal ArticleDOI
Consumers’ post-adoption behaviour towards Internet banking: empirical evidence from Australia
Sujana Adapa,Sanjit Kumar Roy +1 more
TL;DR: The results show that technology factors, channel factors and value-for-money factors partially influence consumers’ post-adoption behaviour towards Internet banking.
Journal ArticleDOI
A review of contextual factors affecting mobile payment adoption and use
TL;DR: Drawing from management theories, factors from 79 relevant papers are identified and classified, and a framework that included contextual variables is developed that is useful for understanding the research trends in current mobile banking literature along with implications for future research and practice.
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