Journal ArticleDOI
On Justification Work: How Compromising Enables Public Managers to Deal with Conflicting Values
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TLDR
In this article, a qualitative study of daily practices of Dutch health care managers (executives and middle managers) is presented, where the authors show how compromises are constructed and how managers are able to solidify compromises, creating temporary stability in times of public sector change.Abstract:
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In the public administration literature, a variety of
responses to value confl icts have been described, such
as trade-off s, decoupling values, and incrementalism.
Yet little attention has been paid to the possibility of
constructive compromises that enable public managers to
deal with confl icting values simultaneously rather than
separately. Th e authors use Luc Boltanski and Laurent
Th evenot’s theory of justifi cation to extend current conceptualizations
of management of confl icting values. On
the basis of a qualitative study of daily practices of Dutch
health care managers (executives and middle managers),
they show how compromises are constructed and
justifi ed to signifi cant others. Because compromises are
fragile and open to criticism, managers have to perform
continuous “justifi cation work” that entails not only the
use of rhetoric but also the adaption of behavior and
material objects. By inscribing compromises into objects
and behavior, managers are able to solidify compromises,
thereby creating temporary stability in times of public
sector change.read more
Citations
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References
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Pragmatic sociology and competing orders of worth in organizations
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Value Conflict and Policy Change
TL;DR: In this paper, a values-based perspective on policy change is used to gain a better understanding of policy change, and the importance of institutional structures in managing value conflicts is discussed.
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