Open Access
The Effect of Emotional Labor Strategies on Employees Job Performance and Organizational Commitment in Hospital Sector: Moderating Role of Emotional Intelligence in Iran
TLDR
In this article, the effects of emotional labor strategies on job performance and organizational commitment by considering the role of emotional intelligence were investigated, where 136 questionnaires were distributed to nurses serving in a community hospital, which the results from analysis of them based on simple linear regression and multiple hierarchical regression show that emotional labour strategies influences on job performances and organization commitment.Abstract:
4 Abstract: The purpose of this paper is to investigate the effects of emotional labor strategies on job performance and organizational commitment by considering the role of emotional intelligence. With increasing development of economy and competition among service providers, management of employees, feelings is considered as a vital aspect in providing services to customers and influences organizational out comes. Thus service organization, based on the results of the present study, would be able to identify and manage feeling and emotions of their employees in providing high quality and superior services to target customers and in addition to promote the spirit of service providing and effectiveness of employees, create some competitive advantages for themselves. Totally, 136 questionnaires were distributed to nurses, serving in a community hospital, which the results from analysis of them based on simple linear regression and multiple hierarchical regression show that emotional labor strategies influences on job performance and organizational commitment and in addition to it, variable of emotional intelligence moderates these influences too.read more
Citations
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The Role of Emotions in Service Encounters
Anna S. Mattila,Cathy A. Enz +1 more
TL;DR: In this paper, the impact of customer-displayed emotion and affect on assessments of the service encounter and the overall experience was examined for mundane service transactions and the results indicated that frontline employees’ perceptions of the encounter are not aligned with those of their customers.
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Leading Teachers' Emotions Like Parents: Relationships Between Paternalistic Leadership, Emotional Labor and Teacher Commitment in China.
Xin Zheng,Xiao Shi,Yuan Liu +2 more
TL;DR: The results imply that school leaders could properly exert parent-like leadership practices to facilitate teacher commitment through managing teachers’ emotions.
Journal Article
The Effects of Emotional Labor on Job Attitudes of Hotel Employees: Mediating and Moderating Roles of Social Support and Job Autonomy
TL;DR: In this paper, the authors reveal the effects of emotional labor on job attitudes of hotel employees by considering the mediating and moderating roles of social support and job autonomy, and find that emotional labor has a negative effect on emotional exhaustion and emotional labor also has a positive effect on job satisfaction.
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The moderating effect of perceived organizational support in the relationship between emotional labour and job attitudes: A study among health professionals
TL;DR: The present study was set out to establish the link between emotional labour (surface and deep acting) and job attitudes (job satisfaction organizational commitment) by introducing perceived organizational support as a moderating variable.
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Emotional experiences and coping strategies of nursing and midwifery practitioners in Ghana: a qualitative study.
Joshua King Safo Lartey,Joseph Osafo,Johnny Andoh-Arthur,Kwaku Oppong Asante,Kwaku Oppong Asante +4 more
TL;DR: Clinical healthcare training needs to intensify and equip professionals with the skills of regulating and managing their emotions since managing emotional demands are central to effective healthcare delivery.
References
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The Managed Heart
TL;DR: In this paper, the authors explain how the forest service socializes firefighters to understand risk and evaluate the degree to which firefighters accept this socialization process, demonstrating that they are trained to view firefighting as an activity dangerous only for the incompetent and explores how this position holds up when confronted with the death of a firefighter.
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Emotional Labor in Service Roles: The Influence of Identity
TL;DR: The authors argue that emotional labor may facilitate task effectiveness and self-expression, but it also may prime customer expectations that cannot be met and may trigger emotive dissonance and selfalienation.