Journal ArticleDOI
The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services
TLDR
The proposed model is proven with the effectiveness in explaining the relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile added-value services.About:
This article is published in Computers in Human Behavior.The article was published on 2009-07-01. It has received 1207 citations till now. The article focuses on the topics: Service quality & Customer satisfaction.read more
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Book ChapterDOI
Structural Equation Modeling
TL;DR: The theory of SEM, which allows for the analysis of independent observations for both unrelated and family data, the available software for SEM, and an example of SEM analysis are reviewed.
Journal ArticleDOI
An empirical examination of continuance intention of mobile payment services
TL;DR: Drawing on the information systems success model and flow theory, this research identified the factors affecting continuance intention of mobile payment and indicated that servicequality is the main factor affecting trust, whereas system quality is themain factor affecting satisfaction.
Journal ArticleDOI
What drives purchase intention for paid mobile apps? - An expectation confirmation model with perceived value
TL;DR: Value-for-money, app rating and free alternatives to paid apps were found to have a direct impact on intention to purchase paid apps, and there was a significant difference between potential users and actual users.
Journal ArticleDOI
The determinants of recommendations to use augmented reality technologies: the case of a Korean theme park.
TL;DR: In this paper, the authors used a quality model to test users' satisfaction and intention to recommend marker-based augmented reality applications and investigated the differences in these constructs between high and low-innovativeness groups visiting a theme park.
Journal ArticleDOI
Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future
Appalayya Meesala,Justin Paul +1 more
TL;DR: In this paper, a path analysis was done on AMOS V20 in order to compute path coefficients, direct and indirect effects of the variables on patient's satisfaction and also loyalty to the hospital.
References
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Journal ArticleDOI
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Claes Fornell,David F. Larcker +1 more
TL;DR: In this paper, the statistical tests used in the analysis of structural equation models with unobservable variables and measurement error are examined, and a drawback of the commonly applied chi square test, in additit...
Journal ArticleDOI
Multivariate Data Analysis
TL;DR: In this paper, a six-step framework for organizing and discussing multivariate data analysis techniques with flowcharts for each is presented, focusing on the use of each technique, rather than its mathematical derivation.
Journal Article
SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality.
TL;DR: In this paper, the authors describe the development of a 22-item instrument (called SERVQUAL) for assessing customer perceptions of service quality in service and retailing organizations, and the procedures used in constructing and refining a multiple-item scale to measure the construct are described.
Journal ArticleDOI
Multivariate Data Analysis
TL;DR: This book deals with probability distributions, discrete and continuous densities, distribution functions, bivariate distributions, means, variances, covariance, correlation, and some random process material.
Journal ArticleDOI
On the evaluation of structural equation models
Richard P. Bagozzi,Youjae Yi +1 more
TL;DR: In this article, structural equation models with latent variables are defined, critiqued, and illustrated, and an overall program for model evaluation is proposed based upon an interpretation of converging and diverging evidence.
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Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Claes Fornell,David F. Larcker +1 more