Open AccessJournal Article
Through the Years: Evolution of Emotional Labour as a Construct and a Measure
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In this paper, the authors discuss how the concept of emotional labour evolved in the last thirty years and explain the different dimensions of emotional labor and the attempts made to quantify the construct.Abstract:
Emotional labour is a relatively new topic of research in India. This paper discusses how the concept evolved in the last thirty years. The paper mainly aims to explain the different dimensions of emotional labour and the attempts made to quantify the construct. The paper also focuses the progress in emotional labour research in India. Suggestions for future research are also discussed.read more
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"Cognitive, social, and physiological determinants of emotional state": Erratum
TL;DR: The problem of which cues, internal or external, permit a person to label and identify his own emotional state has been with us since the days that James first tendered his doctrine that "the bodily changes follow directly the perception of the exciting fact".
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Fake it or make it: employee well-being in emotional work settings
TL;DR: In this paper, a study has been conducted on employees of the civil aviation industry in North India working on various frontline profiles to measure the well-being of employees who are engaged in frontline roles and actively engrossed in frequent regulation and management of emotions while performing interpersonal interactions.
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Emotional labour: an archetypal element of hospitality service – a review
TL;DR: In this paper, the authors delved into the existing literature surrounding emotional labour and found that a deeper insight about the phenomenon of emotional labor and its lived experience by the individual employee still awaits its due attention.
References
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Journal ArticleDOI
The Politics of Emotion: A Feminist Reading of Bounded Rationality
Dennis K. Mumby,Linda L. Putnam +1 more
TL;DR: In this paper, a poststructuralist feminist reading of Simon's construct, bounded rationality, is prevented in this paper by a deconstructive process, and bounded emotionality is introduced as an alternative organizing construct.
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Untangling the Relationship between Displayed Emotions and Organizational Sales: The Case of Convenience Stores
Robert I. Sutton,Anat Rafaeli +1 more
TL;DR: In this article, the authors hypothesized a positive relationship between employees' display of pleasant emotions to customers and sales in retail stores and tested that relationship in a sample of 576 convenience stores.
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The Consequences of Emotional Labor: Effects on Work Stress, Job Satisfaction, and Well-Being
TL;DR: In this article, the effects of self-focused and other-focused emotion management on work stress, job satisfaction, and psychological distress were explored using data from a survey of workers in a large organization.
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Emotion Work as a Source of Stress: The Concept and Development of an Instrument
TL;DR: In this paper, the authors defined emotion work as the emotional regulation required of the employees in the display of organizationally desired emotions, and differentiated emotional regulation problems (emotional dissonance) were differentiated based on existing literature on emotion work and action theory.