Two decades of research on innovation in services: Which place for public services?
Reads0
Chats0
TLDR
In this paper, the authors examine four different theoretical perspectives used in studies of service innovation: assimilation, demarcation, inversion and integration/synthesis, and conclude that these features do not constitute a strong case for studying public service innovation as if it were something sui generis, let alone continuing to neglect it.About:
This article is published in Structural Change and Economic Dynamics.The article was published on 2013-12-01 and is currently open access. It has received 215 citations till now. The article focuses on the topics: Open innovation & Service innovation.read more
Figures
Citations
More filters
Journal Article
Goods and services.
TL;DR: A good is something you buy and consume, and a service is something that someone does for you, which means you are paying for a service.
Journal ArticleDOI
Public sector innovation—From theory to measurement
Carter Bloch,Markus M. Bugge +1 more
TL;DR: In this article, the authors discuss how public sector innovation can be captured and to what extent measurement can be based on frameworks originally developed in a private sector context, while there are important differences between the public and the private sector that should be reflected in a measurement framework, there is also considerable common ground that can be drawn upon.
Journal ArticleDOI
The SERVICE framework: a public service-dominant approach to sustainable public services
TL;DR: In this article, the authors argue that the new public management has been a flawed paradigm for public services delivery that has produced very internally efficient but externally ineffective public service organizations, and they argue that it is essential for PSOs to move beyond the transactional approach and take a relational and public-service-dominant approach.
Journal ArticleDOI
Advancing innovation in the public sector: Aligning innovation measurement with policy goals
TL;DR: In this article, the authors developed a framework for measuring public sector innovation, drawn from surveys of innovation in the public sector and cognitive testing interviews with public sector managers, to develop a framework.
References
More filters
Journal ArticleDOI
The public sector as first user of innovations
TL;DR: The role of public demand in innovation is the central theme of as discussed by the authors, which tries to evaluate the weight of the Canadian public sector as: (1) first user of innovations; (2) user of inventions patented by Canadians; and (3) buyer of manufactured products.
Journal ArticleDOI
A service-informed approach to regional innovation – or adaptation?
TL;DR: In this paper, the authors explore the implications of a service-informed understanding of economic growth and restructuring for regional analysis and policies, arguing that the more fundamental role of service functions is to support other activities with specialist expertise.
Posted Content
Revising the definition of research and development in the light of the specificities of services
TL;DR: In this paper, the authors combine deductive and inductive approaches in order to formulate a new definition of research and development (R&D), which is only marginally amended by making explicit certain implicit or insufficiently highlighted characteristics, in particular the importance of the social sciences and humanities and of design and development or organizational engineering, the composite nature of projects.
Journal ArticleDOI
The innovation deficit in public services: The curious problem of too much efficiency and not enough waste and failure
TL;DR: In this paper, the authors argue that the public sector suffers from an innovation deficit compared to private or market-based services and propose the "Red Queen" solution of adaptive economic policy.
Journal ArticleDOI
Public Management Innovation Toward a Global Perspective
TL;DR: In this paper, a sample of the best applications to the State and Local Government Innovation Awards (1990-1994) was used to identify the most frequently observed characteristics of public manage...