Two decades of research on innovation in services: Which place for public services?
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In this paper, the authors examine four different theoretical perspectives used in studies of service innovation: assimilation, demarcation, inversion and integration/synthesis, and conclude that these features do not constitute a strong case for studying public service innovation as if it were something sui generis, let alone continuing to neglect it.About:
This article is published in Structural Change and Economic Dynamics.The article was published on 2013-12-01 and is currently open access. It has received 215 citations till now. The article focuses on the topics: Open innovation & Service innovation.read more
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Public sector innovation—From theory to measurement
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TL;DR: In this article, the authors discuss how public sector innovation can be captured and to what extent measurement can be based on frameworks originally developed in a private sector context, while there are important differences between the public and the private sector that should be reflected in a measurement framework, there is also considerable common ground that can be drawn upon.
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The SERVICE framework: a public service-dominant approach to sustainable public services
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Advancing innovation in the public sector: Aligning innovation measurement with policy goals
TL;DR: In this article, the authors developed a framework for measuring public sector innovation, drawn from surveys of innovation in the public sector and cognitive testing interviews with public sector managers, to develop a framework.
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Innovation on Demand - Can Public Procurement Drive Market Success of Innovations
Birgit Aschhoff,Wolfgang Sofka +1 more
TL;DR: In this article, a survey of more than 1,100 innovative firms in Germany found that public procurement and knowledge spillovers from universities propel innovation success equally. But the benefits of university knowledge apply uniformly to all firms.
Book
Public Value: Theory and Practice
John Benington,Mark H. Moore +1 more
TL;DR: The authors provides a concise and internationalized restatement of the public value approach, an assessment of its impact to date - in theory and practice - and of its particular relevance to the challenges of public management in a time of crisis and austerity.
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Innovation in services: present findings, and future pathways
TL;DR: In this paper, the authors present a literature review based on a search for service innovation and new service development (NSD) in titles, abstracts and keywords of articles, as well as analysis of papers which cite the articles identified.
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Towards high value-added products and services: mass customization and beyond
TL;DR: In this paper, a technological road map for implementing mass customization based on building block identification, product platform development, and product life-cycle integration is presented for manufacturing industries and service providers.