Two decades of research on innovation in services: Which place for public services?
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In this paper, the authors examine four different theoretical perspectives used in studies of service innovation: assimilation, demarcation, inversion and integration/synthesis, and conclude that these features do not constitute a strong case for studying public service innovation as if it were something sui generis, let alone continuing to neglect it.About:
This article is published in Structural Change and Economic Dynamics.The article was published on 2013-12-01 and is currently open access. It has received 215 citations till now. The article focuses on the topics: Open innovation & Service innovation.read more
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Innovation for development in South Africa: experiences with basic service technologies in distressed municipalities
TL;DR: The importance of a capable developmental state for the country's social and economic development is emphasized in South Africa's National Development Plan (NDP) as mentioned in this paper, and the potential of science, technology, and information technology is highlighted.
Journal ArticleDOI
Knowledge-Intensive Business Services as Credence Goods—a Demand-Side Approach
Daniel Feser,Till Proeger +1 more
TL;DR: In this paper, the authors describe the internal mechanisms and problems of SMEs cooperating with various KIBS and discuss the implications for regional innovation systems from a policy-making perspective.
Journal ArticleDOI
Assessing the Factors Influencing Service Innovation Capabilities and Performance
TL;DR: In this paper, the authors examine the direct effect of organizational structure (i.e., centralization and formalization), transformational leadership, organizational learning and customer orientation on innovation capabilities.
Journal ArticleDOI
Inovação em serviços: estado da arte e perspectivas futuras ☆
TL;DR: In this article, a revisao bibliografica foi utilised to analyze o estado da arte em inovacao em servicios e apontar algumas possibilidades de pesquisas future.
Proceedings ArticleDOI
How ICTs shape the relationship between the State and the citizens: Exploring new paradigms between civic engagement and social innovation
TL;DR: The analysis highlights how ICTs underpin innovation in civic engagement initiatives in two main ways: 1) by modernising existing processes and 2) by integrating new services.
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Book
Open Innovation: The New Imperative for Creating and Profiting from Technology
TL;DR: Open Innovation: The New Imperative for Creating and Profiting From Technology as discussed by the authors is a book by Henry Chesbrough, which discusses the importance of open innovation for creating and profiting from technology.
Journal ArticleDOI
Sectoral patterns of technical change: Towards a taxonomy and a theory
TL;DR: In this article, the authors describe and explain sectoral patterns of technical change as revealed by data on about 2000 significant innovations in Britain since 1945, which can be explained by sources of technology, requirements of users, and possibilities for appropriation.
ReportDOI
The Skill Content of Recent Technological Change: An Empirical Exploration
TL;DR: This paper found that computer capital substitutes for workers in performing cognitive and manual tasks that can be accomplished by following explicit rules, and complements workers in non-routine problem-solving and complex communications tasks.
Book
The experience economy
B. Joseph Pine,James H. Gilmore +1 more
TL;DR: Pine and Gilmore as discussed by the authors argue that experience is the missing link between a company and its potential audience, and show new rich examples including the U.S. Army, Heineken Experience, Autostadt, Vinopolis, American Girl Place, and others.