Two decades of research on innovation in services: Which place for public services?
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TLDR
In this paper, the authors examine four different theoretical perspectives used in studies of service innovation: assimilation, demarcation, inversion and integration/synthesis, and conclude that these features do not constitute a strong case for studying public service innovation as if it were something sui generis, let alone continuing to neglect it.About:
This article is published in Structural Change and Economic Dynamics.The article was published on 2013-12-01 and is currently open access. It has received 215 citations till now. The article focuses on the topics: Open innovation & Service innovation.read more
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Diffusion of innovations in health service organisationsa systematic literature review
TL;DR: A systematic literature review on diffusion of innovations in health service organisations is presented in this article, where the authors discuss the diffusion of innovation in health-service organizations and their role in the development of new technologies.
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Role of marketing and technological innovation on store equity, satisfaction and word-of-mouth in retailing
TL;DR: In this paper, the authors investigated the direct and indirect influence of marketing and technological innovation on satisfaction and word-of-mouth (WOM) through three core constructs: store image, consumer value and store brand equity.
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Sleeping Beauties and their princes in innovation studies
TL;DR: It is found that, similarly to the sciences, SBs are rare in the field of innovation (<0.02%) and the explanations for the delayed recognition are associated with innovative methods, scientific resistance, and theoretical-relatedness.
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KIBS as both innovators and knowledge intermediaries in the innovation process: Intermediation as a contingent role
Richard Shearmur,David Doloreux +1 more
TL;DR: The role of knowledge intensive business services (KIBS) in innovation processes is often understood as that of knowledge intermediaries as mentioned in this paper, however, KIBS are innovators, and use external services: what is their nature or identity and can it be distinguished from the roles they play?
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The evolution of public services from co-production to co-creation and beyond: New Public Management's unfinished trajectory?
Petri Virtanen,Jari Stenvall +1 more
TL;DR: In this article, the authors bring together the recent critical discussion on NPM as it relates to public services and service science while specifically pinpointing the nature of public sector intelligence, evaluation, as well as management and leadership of public services.
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Book
Open Innovation: The New Imperative for Creating and Profiting from Technology
TL;DR: Open Innovation: The New Imperative for Creating and Profiting From Technology as discussed by the authors is a book by Henry Chesbrough, which discusses the importance of open innovation for creating and profiting from technology.
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Sectoral patterns of technical change: Towards a taxonomy and a theory
TL;DR: In this article, the authors describe and explain sectoral patterns of technical change as revealed by data on about 2000 significant innovations in Britain since 1945, which can be explained by sources of technology, requirements of users, and possibilities for appropriation.
ReportDOI
The Skill Content of Recent Technological Change: An Empirical Exploration
TL;DR: This paper found that computer capital substitutes for workers in performing cognitive and manual tasks that can be accomplished by following explicit rules, and complements workers in non-routine problem-solving and complex communications tasks.
Book
The experience economy
B. Joseph Pine,James H. Gilmore +1 more
TL;DR: Pine and Gilmore as discussed by the authors argue that experience is the missing link between a company and its potential audience, and show new rich examples including the U.S. Army, Heineken Experience, Autostadt, Vinopolis, American Girl Place, and others.