University of Madeira

About: University of Madeira is a education organization based out in Funchal, Portugal. It is known for research contribution in the topics: Population & Dendrimer. The organization has 1014 authors who have published 2759 publications receiving 59457 citations.

Process control-flow complexity metric: An empirical validation

Abstract: Organizations are increasingly faced with the challenge of managing business processes, workflows, and, recently, Web processes. One important aspect of processes that has been overlooked is their complexity. High complexity in processes may result in bad understandability, errors, defects, and exceptions leading processes to need more time to develop, test, and maintain. Therefore, excessive complexity should be avoided. This paper describes an experiment designed to validate the Control-Flow Complexity (CFC) metric that we have proposed in our previous work. In order to demonstrate that our CFC metric serves the purpose it was defined for, we have carried out an empirical validation by means of a controlled experiment. The explanation of the steps followed to do the experiment, the results, and the conclusions obtained are the main objectives of this paper.

The MINDS Method: Integrating Management and Interaction Design Perspectives for Service Design

Abstract: As technology innovation rapidly changes service experiences, service designers need to leverage technology and orchestrate complex service systems to create innovative services while enabling seamless customer experiences. Service design builds upon contributions from multiple fields, including management, information technology, and interaction design. Still, more integration to leverage the role of technology for service innovation is needed. This article integrates these two service design perspectives, management and interaction design, into an interdisciplinary method—the Management and INteraction Design for Service (MINDS). Using a design science research approach, MINDS synthesizes management perspective models, which focus on creating new value propositions and orchestrating multiple service interfaces, with interaction design perspective models, which focus on technology usage and its surrounding context. This article presents applications of the MINDS method in two different service industries...