Showing papers in "Journal of Consumer Research in 2013"

Extended Self in a Digital World

Abstract: The extended self was proposed in 1988. Since it was formulated, many technological changes have dramatically affected the way we consume, present ourselves, and communicate. This conceptual update seeks to revitalize the concept, incorporate the impacts of digitization, and provide an understanding of consumer sense of self in today’s technological environment. It is necessarily a work in progress, for the digital environment and our behavior within it continue to evolve. But some important changes are already clear. Five changes with digital consumption are considered that impact the nature of self and the nature of possessions. Needed modifications and additions to the extended self are outlined, and directions for future research are suggested. The digital world opens a host of new means for self-extension, using many new consumption objects to reach a vastly broader audience. Even though this calls for certain reformulations, the basic concept of the extended self remains vital.

Frustrated Fatshionistas: An Institutional Theory Perspective on Consumer Quests for Greater Choice in Mainstream Markets

Abstract: Why and how do marginalized consumers mobilize to seek greater inclusion in and more choice from mainstream markets? We develop answers to these questions drawing on institutional theory and a qualitative investigation of Fatshionistas, plus-sized consumers who want more options from mainstream fashion marketers. Three triggers for mobilization are posited: development of a collective identity, identification of inspiring institutional entrepreneurs, and access to mobilizing institutional logics from adjacent fields. Several change strategies that reinforce institutional logics while unsettling specific institutionalized practices are identified. Our discussion highlights diverse market change dynamics that are likely when consumers are more versus less legitimate in the eyes of mainstream marketers and in instances where the changes consumers seek are more versus less consistent with prevailing institutions and logics.

The Megaphone Effect: Taste and Audience in Fashion Blogging

Abstract: The megaphone effect refers to the fact that the web makes a mass audience potentially available to ordinary consumers. The article focuses on fashion bloggers who acquire an audience by iterated displays of aesthetic discrimination applied to the selection and combination of clothing. The authors offer a theoretical account of bloggers’ success in terms of the accumulation of cultural capital via public displays of taste and describe how the exercise of taste produces economic rewards and social capital for these bloggers. The article situates fashion blogging as one instance of a larger phenomenon that includes online reviews and user-generated content and extends to the consumption of food and home decor as well as clothing. In these instances of the megaphone effect, a select few ordinary consumers are able to acquire an audience without the institutional mediation historically required.

Taste Regimes and Market-Mediated Practice

Abstract: Taste has been conceptualized as a boundary-making mechanism, yet there is limited theory on how it enters into daily practice. In this article, the authors develop a practice-based framework of taste through qualitative and quantitative analysis of a popular home design blog, interviews with blog participants, and participant observation. First, a taste regime is defined as a discursively constructed normative system that orchestrates practice in an aesthetically oriented culture of consumption. Taste regimes are perpetuated by marketplace institutions such as magazines, websites, and transmedia brands. Second, the authors show how a taste regime regulates practice through continuous engagement. By integrating three dispersed practices—problematization, ritualization, and instrumentalization—a taste regime shapes preferences for objects, the doings performed with objects, and what meanings are associated with objects. This study demonstrates how aesthetics is linked to practical knowledge and becomes materialized through everyday consumption.

Communication Channels and Word of Mouth: How the Medium Shapes the Message

Abstract: Consumers share word of mouth face to face, over social media, and through a host of other communication channels. But do these channels affect what people talk about and, if so, how? Laboratory experiments, as well as analysis of almost 20,000 everyday conversations, demonstrate that communicating via oral versus written communication affects the products and brands consumers discuss. Compared to oral communication, written communication leads people to mention more interesting products and brands. Further, this effect is driven by communication asynchrony and self-enhancement concerns. Written communication gives people more time to construct and refine what to say, and self-enhancement motives lead people to use this opportunity to mention more interesting things. These findings shed light on how communication channels shape interpersonal communication and the psychological drivers of word of mouth more broadly.

Getting Liberals and Conservatives to Go Green: Political Ideology and Congruent Appeals

Abstract: The authors develop a conceptual model of how the congruence of political ideology and persuasive appeals enhances sustainable behaviors. In study 1, persuasive appeals consistent with individualizing and binding moral foundations were developed to enhance liberal and conservative recycling. In study 2, individualizing and binding appeals were tested on actual recycling behavior using a longitudinal field study to demonstrate the effectiveness of messages congruent with the moral foundations of liberals and conservatives. Study 3 demonstrated that enhanced fluency represents the underlying psychological process that mediates the relationship between message congruence and intentions. Moreover, study 3 established that spillover effects resulting from increased intentions to engage in sustainable disposition behavior enhance intentions to engage in sustainable acquisition and consumption behaviors. Finally, study 4 ruled out potential message confounds to demonstrate the robustness of the findings. Practic...

Are Close Friends the Enemy? Online Social Networks, Self-Esteem, and Self-Control

Abstract: Online social networks are used by hundreds of millions of people every day, but little is known about their effect on behavior. In five experiments, the authors demonstrate that social network use enhances self-esteem in users who are focused on close friends (i.e., strong ties) while browsing their social network. This momentary increase in self-esteem reduces self-control, leading those focused on strong ties to display less self-control after browsing a social network. Additionally, the authors present evidence suggesting that greater social network use is associated with a higher body mass index and higher levels of credit card debt for individuals with strong ties to their social network. This research extends previous findings by demonstrating that social networks primarily enhance self-esteem for those focused on strong ties during social network use. Additionally, this research has implications for policy makers because self-control is an important mechanism for maintaining social order and well-being.

When Differences Unite: Resource Dependence in Heterogeneous Consumption Communities

Abstract: Although heterogeneity in consumption communities is pervasive, there is little understanding of its impact on communities. This study shows how heterogeneous communities operate and interact with the marketplace. Specifically, the authors draw on actor-network theory, conceptualizing community as a network of heterogeneous actors (i.e., individuals, institutions, and resources), and examine the interplay of these actors in a mainstream activity-based consumption community—the distance running community. Findings, derived from a multimethod investigation, show that communities can preserve continuity even when heterogeneity operates as a destabilizing force. Continuity preserves when community members depend on each other for social and economic resources: a dependency that promotes the use of frame alignment practices. These practices enable the community to (re)stabilize, reproduce, and reform over time. The authors also highlight the overlapping roles of consumers and producers and develop a dimensiona...

Commitment and Behavior Change: Evidence from the Field

Abstract: Influencing behavior change is an ongoing challenge in psychology, economics, and consumer behavior research. Building on previous work on commitment, self-signaling, and the principle of consistency, a large, intensive field experiment ( N = 2,416) examined the effect of hotel guests' commitment to practice environmentally friendly behavior during their stay. Notably, commitment was symbolic—guests were unaware of the experiment and of the fact that their behavior would be monitored, which allowed them to exist in anonymity and behave as they wish. When guests made a brief but specific commitment at check-in, and received a lapel pin to symbolize their commitment, they were over 25% more likely to hang at least one towel for reuse, and this increased the total number of towels hung by over 40%. This research highlights how a small, carefully planned intervention can have a significant impact on behavior. Theoretical and practical implications for motivating desired behavior are discussed.

Purifying Practices: How Consumers Assemble Romantic Experiences of Nature

Abstract: Prior consumer research theorizes nature as an ideal stage for romantic con- sumption experiences by framing nature as external to culture. The same studies, however, problematize this framing by highlighting the consumer-cultural resources through which nature is harnessed and interpreted. Through an ethnography of surfing culture, this article theorizes consumers' experiences of nature as emerging from assemblages of heterogeneous resources. A theory of assemblage shows that material geographies are vital to the reproduction of romantic discourses. Assemblages of nature are characterized by fragility and contestation, however, due to service structures, technological resources, and social tensions that betray the ideal of external nature. Consumers overcome these contradictions through purifying practices. Purifying practices preserve romantic beliefs that nature is external to culture by masking or purging problematic elements of assemblages. The negative environmental effects of these practices are discussed and compared with sustainable purifying practices that redress the damaging impact of consuming nature.

Bidirectional Dynamics of Materialism and Loneliness: Not Just a Vicious Cycle

Abstract: This research is the first to test the hypothesis that consumers face a “material trap” in which materialism fosters social isolation which in turn reinforces materialism. It provides evidence that materialism and loneliness are engaged in bidirectional relationships over time. Importantly, it finds that loneliness contributes more to materialism than the other way around. Moreover, it finds that materialism's contribution to loneliness is not uniformly vicious but critically differs between specific subtypes of materialism. That is, valuing possessions as a happiness medicine or as a success measure increased loneliness, and these subtypes also increased most due to loneliness. Yet seeking possessions for material mirth decreased loneliness and was unaffected by it. These findings are based on longitudinal data from over 2,500 consumers across 6 years and a new latent growth model. They reveal how materialism and loneliness form a self-perpetuating vicious and virtuous cycle depending on the materialism subtype.

“Wii Will Rock You!” The Use and Effect of Figurative Language in Consumer Reviews of Hedonic and Utilitarian Consumption

Abstract: Figurative language in advertising affects product attitudes positively across contexts. In contrast, the present research demonstrates that the use and effectiveness of figurative language in consumer-generated content is context specific, because of conversational norms unique to this form of communication. Study 1 shows that consumer reviews containing more figurative language lead to more favorable attitudes in hedonic, but not utilitarian, consumption contexts, and that conversational norms about figurative language govern this effect. Study 2 reveals that reading a review containing figurative language increases choice of hedonic over utilitarian options. Finally, via analysis of online consumer reviews and a lab experiment, studies 3 and 4 indicate that consumers use figurative language more when sharing experiences about hedonic than utilitarian consumption, and that review extremity influences figurative language use only in reviews of hedonic consumption. The studies highlight the critical role ...

When, Why, and How Controversy Causes Conversation

Abstract: How does controversy affect conversation? Five studies using both field and laboratory data address this question. Contrary to popular belief, controversial things are not necessarily more likely to be discussed. Controversy increases likelihood of discussion at low levels, but beyond a moderate level of controversy, additional controversy actually decreases likelihood of discussion. The controversy-conversation relationship is driven by two countervailing processes. Controversy increases interest (which increases likelihood of discussion) but simultaneously increases discomfort (which decreases likelihood of discussion). Contextual factors such as anonymity and whether people are talking to friends or strangers moderate the controversy-conversation relationship by impacting these component processes. Our framework sheds light on how, when, and why controversy affects whether or not things are discussed.

The Future Looks “Right”: Effects of the Horizontal Location of Advertising Images on Product Attitude

Abstract: Consumers from cultures that read from left to right possess a spatial representation of time whereby the past is visualized on the left and the future is visualized on the right. Across four studies, the current research investigates whether and how this past-left, future-right conceptualization of time affects attitudes toward time-related products. Specifically, when consumers view advertisements in which product images are positioned congruently (incongruently) with their spatial representation of time, they have more (less) favorable attitudes toward the product. This effect occurs for both products that naturally involve the progression of time (e.g., self-improvement products) and also products for which a time component is a desired attribute (e.g., antiques). The effect of horizontal position reverses among consumers who read from right to left. The mediating role of processing fluency is highlighted as an underlying mechanism, and the moderating role of need for structure is identified.

The Status Costs of Subordinate Cultural Capital: At-Home Fathers’ Collective Pursuit of Cultural Legitimacy through Capitalizing Consumption Practices

Abstract: Consumer researchers have primarily conceptualized cultural capital either as an endowed stock of resources that tend to reproduce socioeconomic hierarchies among consumer collectivities or as constellations of knowledge and skill that consumers acquire by making identity investments in a given consumption field. These studies, however, have given scant attention to the theoretical distinction between dominant and subordinate forms of cultural capital, with the latter affording comparatively lower conversion rates for economic, social, and symbolic capital. To redress this oversight, this article presents a multimethod investigation of middle-class men who are performing the emergent gender role of at-home fatherhood. Our analysis profiles and theoretically elaborates upon a set of capitalizing consumption practices through which at-home fathers seek to enhance the conversion rates of their acquisitions of domesticated (and subordinate) cultural capital and to build greater cultural legitimacy for their marginalized gender identity.

The Effect of Red Background Color on Willingness-to-Pay: The Moderating Role of Selling Mechanism

Abstract: The authors investigate the effect of red backgrounds on willingness-to-pay in auctions and negotiations. Data from eBay auctions and the lab show that a red (vs. blue) background elicits higher bid jumps. By contrast, red (vs. blue) backgrounds decrease price offers in negotiations. An investigation of the underlying process reveals that red color induces aggression through arousal. In addition, the selling mechanism—auction or negotiation—alters the effect of color by focusing individuals on primarily competing against other bidders (in auctions) or against the seller (in negotiations). Specifically, aggression is higher with red (vs. blue or gray) color and, therefore, increases bid jumps in auctions but decreases offers in negotiations.

Who Are You Calling Old? Negotiating Old Age Identity in the Elderly Consumption Ensemble

Abstract: As the elderly population increases, more family, friends, and paid service providers assist them with consumption activities in a group that the authors conceptualize as the elderly consumption ensemble (ECE). Interviews with members of eight ECEs demonstrate consumption in advanced age as a group phenomenon rather than an individual one, provide an account of how the practices and discourses of the ECE's division of consumption serve as a means of knowing someone is old and positioning him/her as an old subject, and detail strategies through which older consumers negotiate their age identity when it conflicts with this positioning. This research (1) illuminates ways in which consumer agency in identity construction is constrained in interpersonal interactions, (2) demonstrates old identity as implicated in consumption in relation to and distinction from physiological ability and old subject position, and (3) updates the final stages of the Family Life Cycle model.

More for the Many: The Influence of Entitativity on Charitable Giving

Abstract: Donations to large numbers of victims are typically muted relative to donations to a single identified victim. This article shows that people can donate more to large numbers of victims if these victims are perceived as entitative —comprising a single, coherent unit. For example, donations to help children in need are higher when the children comprise a family than when they have no explicit group membership. The same effect is observed on donations for endangered animals that are depicted as moving in unison. Perceived entitativity results in more extreme judgments of victims. Victims with positive traits are therefore viewed more favorably when entitative, triggering greater feelings of concern and higher donations. Entitativity has the opposite effect for victims sharing negative traits.

Show Me the Honey! Effects of Social Exclusion on Financial Risk-Taking

Abstract: This research examines the effects of social exclusion on a critical aspect of consumer behavior, financial decision-making. Specifically, four lab experiments and one field survey uncover how feeling isolated or ostracized causes consumers to pursue riskier but potentially more profitable financial opportunities. These daring proclivities do not appear driven by impaired affect or self-esteem. Rather, interpersonal rejection exacerbates financial risk-taking by heightening the instrumentality of money (as a substitute for popularity) to obtain benefits in life. Invariably, the quest for wealth that ensues tends to adopt a riskier but potentially more lucrative road. The article concludes by discussing the implications of its findings for behavioral research as well as for societal and individual welfare.

Explaining the endowment effect through ownership: The role of identity, gender, and self-threat

Abstract: The price people are willing to pay for a good is often less than the price they are willing to accept to give up the same good, a phenomenon called the endowment effect. Loss aversion has typically accounted for the endowment effect, but an alternative explanation suggests that ownership creates an association between the item and the self, and this possession-self link increases the value of the good. To test the ownership account, this research examines three moderators that theory suggests should affect the possession-self link and consequently the endowment effect: self-threat, identity associations of a good, and gender. After a social self-threat, the endowment effect is strengthened for in-group goods among both men and women but is eliminated for out-group goods among men (but not women). These results are consistent with a possession-self link explanation and therefore suggest that ownership offers a better explanation for the endowment effect.

When Wanting Is Better than Having: Materialism, Transformation Expectations, and Product-Evoked Emotions in the Purchase Process

Abstract: Materialists believe that acquiring products will make them happier, but the validity of this premise has not been examined empirically. In this research, two cross-sectional and one longitudinal studies examine the emotions evoked by products before and after purchase. High-materialism consumers consistently showed hedonic elevation in product-evoked emotions before purchase, followed by hedonic decline after purchase. Low-materialism consumers, however, did not display this pattern. Findings show that hedonic elevation appears to be due to expectations among high-materialism consumers that purchase of the desired product will transform their lives in significant and meaningful ways. Findings further indicate that satisfaction processes may partially explain the hedonic decline that follows purchase among high-materialism consumers but also suggest that for these consumers, the state of anticipating and desiring a product may be inherently more pleasurable than product ownership itself.

You Get What You Pay For? Self-Construal Influences Price-Quality Judgments

Abstract: How does cultural self-construal influence consumers’ tendency to use price to judge quality? Seven experiments designed to address this question revealed that people with a more interdependent (vs. independent) cultural self-construal—operationalized by ethnicity, nationality, measured self-construal, or manipulated salient self-construal—have a greater tendency to use price information to judge quality. This difference arises because interdependents tend to be holistic (vs. analytic) thinkers who are more likely to perceive interrelations between the elements of a product. These effects were observed regardless of whether the price-quality relation was assessed with a standard self-report scale or via actual product judgments, and whether thinking style was measured or manipulated. However, cultural differences only emerged in situations that afforded interdependents (vs. independents) a relational processing advantage. These findings shed light on the mechanisms underlying the effects and identify nove...

Tip of the Hat, Wag of the Finger: How Moral Decoupling Enables Consumers to Admire and Admonish

Abstract: What reasoning processes do consumers use to support public figures who act immorally? Existing research emphasizes moral rationalization, whereby people reconstrue improper behavior in order to maintain support for a transgressor. In contrast, the current research proposes that people also engage in moral decoupling, a previously unstudied moral reasoning process by which judgments of performance are separated from judgments of morality. By separating these judgments, moral decoupling allows consumers to support a transgressor’s performance while simultaneously condemning his or her transgressions. Five laboratory studies demonstrate that moral decoupling exists and is psychologically distinct from moral rationalization. Moreover, because moral decoupling does not involve condoning immoral behavior, it is easier to justify than moral rationalization. Finally, a field study suggests that in discussions involving public figures’ transgressions, moral decoupling may be more predictive of consumer support (a...

Framing the game: Assessing the impact of cultural representations on consumer perceptions of legitimacy.

Abstract: The purpose of this article is to understand how media frames affect consumer judgments of legitimacy. Because frames exist on the sociocultural and individual level, our research takes a multimethod approach to this question. On the sociocultural level, we conduct a content analysis of operant media frames for discussing online gambling and perform an event analysis, finding that a shift in consumer judgments follows an abrupt shift in frame. Then, on the individual level, the causal mechanism for these shifts is investigated in an experimental setting using the Implicit Association Test (IAT). These experiments show that framing affects normative legitimacy judgments by changing implicit associations. Further, users and nonusers respond differently to frame elements, with users favoring an established frame and nonusers favoring a novel, legitimating frame. This suggests that media frames play a critical role in establishing legitimacy at the sociocultural level and that framing potentially bridges cognitive and normative legitimacy.

Looking into the Future: A Match between Self-View and Temporal Distance

Abstract: Representing an event in abstract (vs. concrete) terms and as happening in the distant (vs. proximal) future has been shown to have important consequences for cognition and motivation. Less is known about factors that influence construal level and perceived temporal distance. The present research identifies one such factor and explores the implications for persuasion. Four studies show that an independent self-view is associated with abstract representations of future events and with perceiving these events as happening in the more distant future, whereas an interdependent self-view is associated with concrete representations of future events and with perceiving these events as happening in the more proximal future. Furthermore, a match (vs. mismatch) between the temporal frame of an advertisement and the self-view of the recipient leads to systematic changes in advertisement effectiveness and product appeal. These results add to the construal level theory and the self literatures and have practical implications for advertisers.

How Naive Theories Drive Opposing Inferences from the Same Information

Abstract: Consumers often make inferences to fill in gaps in knowledge when they do not have complete information regarding products. Eight experiments show that consumers often have contradictory naive theories about the implications of common market phenomena and that they draw different conclusions as a function of which naive theory is primed, even when available information is held constant. Results indicate that conflicting naive theories about pricing, sales promotion, product popularity versus scarcity, and technical language drive product evaluation. Consumers who have expertise in a given product category are less susceptible to the priming of a naive theory. This research contributes to more precise understanding of how consumers will respond to different levels of key marketing variables and how marketing tactics can backfire.

Affect as a Decision-Making System of the Present

Abstract: A variety of empirical findings reviewed in this research support the general thesis that the affective system of judgment and decision making is inherently anchored in the present. Building on this thesis, this research advances the specific hypothesis that affective feelings are relied on more (weighted more heavily) in judgments whose outcomes and targets are closer to the present than in those whose outcomes and targets are temporally more distant. Results from five experiments show that temporal proximity (a) amplifies the relative preference for options that are affectively superior and (b) increases the effects of incidental affect on evaluations. These effects are observed when compared to a more distant future as well as to a more distant past, and (c) they appear to be linked to a greater perceived information value of affective feelings in judgments whose outcomes and targets are closer to the present. Theoretical implications are discussed.

Productive Consumption in the Class-Mediated Construction of Domestic Masculinity: Do-It-Yourself (DIY) Home Improvement in Men’s Identity Work

Abstract: In the context of do-it-yourself (DIY) home improvement, this article extends theorizing on productive consumption, domestic masculinity, and social class. Based on interviews with informants varying in cultural capital endowments, the findings reveal that productive consumption shapes domestic masculinity in relation to class-mediated identity conflicts and ideals. Among high-cultural-capital (HCC) informants, DIY home improvement counters the burdens of knowledge work. The suburban home materializes as a leisurely venue for productive consumption where HCC informants fashion themselves as suburban-craftsmen involved in autotherapeutic labor. Low-cultural-capital (LCC) informants' involvement in DIY home improvement is animated by a different identity conflict and identity ideal. Due to limits on fulfilling normative expectations for economic provisioning, LCC informants liken home to a workplace. Through productive consumption at home, LCC informants enact an identity ideal of family-handyman, thus fashioning themselves as rightful, masculine family stewards.

Moral Habitus and Status Negotiation in a Marginalized Working-Class Neighborhood

Abstract: Examinations of the moral and ethical dimensions in identity construction are scant in consumer research. This ethnography of a trailer-park neighborhood investigates how different moral dispositions shape low-income, working-class residents' consumption practices and status negotiations. Drawing from Bourdieu's conceptualization of habitus and cultural capital, the authors extend this theory by foregrounding the moral aspects of habitus and demonstrate how morally oriented worldviews are enacted through consumption practices and social evaluations within everyday communities. The study reveals five moral identities that shape the residents' social construction of status within the microcultural context of a trailer park. These findings point to the multiplicity and richness of social-class-based dispositions as well as the importance of studying micro-level contexts to better understand macrodynamics.

Egocentric Categorization and Product Judgment: Seeing Your Traits in What You Own (and Their Opposite in What You Don’t)

Abstract: Previous research uses categorization principles to analyze the interplay between individuals and groups. The present research uniquely employs categorization principles to analyze the interplay between individuals and products. It proposes that consumers classify owned (but not unowned) products as integral to their personal self (experiment 1). Consequently, consumers judge product traits (e.g., masculinity) as consistent with their own traits (assimilation) if they own the product, but as inconsistent with their own traits (contrast) if they interact with the product but do not own it, even when owning the product is nondiagnostic of its properties (e.g., following random ownership assignment; experiments 2–4). For example, less creative consumers who enter a drawing for an iPhone may judge it as less creative (assimilation) if they win the product, but as more creative (contrast) if they do not win the product. Moderators of these effects are identified, and their theoretical and substantive implicati...