Showing papers in "Journal of Retailing in 1994"

TL;DR: In this paper, the authors investigated the relationship between service quality and consumer satisfaction in the formation of consumers' purchase intentions across four unique service industries and found that consumer satisfaction is best described as moderating the service quality/purchase intention relationship.

TL;DR: In this article, a synthesis of the extant literature on customer expectations and service quality measurement is presented, which identifies unresolved issues and develops three alternative questionnaire formats to address them and discusses an empirical study that evaluated the three formats in four different sectors.

TL;DR: The authors found that emotional responses induced by the store environment can affect the time and money that consumers spend in the store and actual incremental spending, and the effects of the emotional factors of pleasure and arousal were shown to be additional to cognitive factors such as variety and quality of merchandise, price specialing and value for money.

TL;DR: It is found that location had a large impact on sales, whereas changes in the number of facings allocated to a brand had much less impact as long as a minimum threshold (to avoid out-of-stocks) was maintained.

TL;DR: In this article, consumers' interrelationships with malls as consumption sites are explored using the concept of a habitat drawn from the ecological sciences, and an empirical study of consumer activity within multiple mall habitats is discussed.

TL;DR: In this article, the authors report the results of an empirical study of the evolution of the mix off-ranchised and company-owned outlets in a large-scale chain restaurant chain.

TL;DR: In this paper, the authors study the relationship between mall shopping frequency and background variables, both demographic and those related to shopping motivations, which characterize shoppers at a mall and find that a Poisson-gamma model, commonly used to explain grocery shopping trips, fits mall shopping data well.

TL;DR: In this article, the authors explored the differences in retail shopping behavior of strongly and weakly identified Hispanics using a multi-item scale for measuring strength of ethnic identification, and found that strong identified Hispanics are more likely than weak identified Hispanics to seek Hispanic vendors, specially for low involvement services.

TL;DR: In this article, a model for the location of a retail facility anywhere in the plane is presented and a sensitivity analysis of both the best location and the market share captured is provided.

TL;DR: In this article, the relationship between a customer's assessment of the service quality of an automobile service/repair facility and five factors, namely perceived fairness of the facility and its personnel, empathy, responsiveness, reliability, and convenience, was examined.

TL;DR: In this paper, the authors extended previous buyer-seller relationship research by examining the level of mutual dependence and power-dependence imbalances across buyer (reseller) supply sources.

TL;DR: In this article, the authors examined the role of personal characteristics in time spent shopping, including search, purchase, and postpurchase activities, and found that the addition of time perceptions to regression equations containing social and demographic variables increases the explained variance and that a time perception segmentation typology provides insights into ways retailers can benefit from a target market strategy based on how consumers view time.

TL;DR: This article found that shoppers in Hispanic trading areas are comparable to shoppers in non-Hispanic areas with respect to direct price responsiveness and brand substitution, however, store brand purchasing is more prevalent in market areas with high concentrations of Hispanics.

TL;DR: In this article, the effect of product-specific buying experience on the mix of information sources in retail buyer decision-making was studied, based on a fractional factorial design, composed of eight information sources varied at two levels each.

TL;DR: In this article, the authors identify and measure the relative influence of different factors contributing to brand switching in a retail service context and build a model of the probability of brand switching as a function of these variables and implement three measures of relative variable influence.

TL;DR: In this article, the authors integrate legal, public policy, consumer behavior, and retailing perspectives to examine the issue of high-low pricing and propose retailer and regulatory solutions to resolve it.

TL;DR: This paper examined whether retail decision-makers' pricing reactions conform to the asymmetric conjecture specified in the classic kinked demand curve theory: that firms will tend to follow competitors' price cuts but not follow price increases.

TL;DR: In this article, the authors utilize agency theory to investigate contractual decisions among Norwegian oil retailers and find that corporately-managed outlets exhibit the highest revenues while franchisee-owned outlets are employed in areas with the lowest population density, while corporately operated outlets are more likely to be utilized near freeways than corporately owned/franchisee-operated service stations.

TL;DR: This study suggests a framework for defining a more complete domain for the channel member performance construct and for developing valid measures of the construct, suggesting that channel members performance is multi-faceted, and requires a multiple measure approach to adequately capture its full domain.

TL;DR: In this article, a study replicates the work of Gable, Gillespie and Topol (1984) that examined women's status in the managerial ranks of department store retailing.