Journal ArticleDOI
All that glitters is not green: Creating trustworthy ecofriendly services at green hotels
TLDR
In this paper, a potential green service encounter (GSE) framework is proposed by which hotel management can reassure customers and secure long-term patronage by providing tangible evidences to create trust in their green claims.About:
This article is published in Tourism Management.The article was published on 2019-02-01. It has received 96 citations till now. The article focuses on the topics: Greenwashing & Service (business).read more
Citations
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Why do people buy organic food?: The moderating role of environmental concerns and trust
Anushree Tandon,Amandeep Dhir,Amandeep Dhir,Puneet Kaur,Puneet Kaur,Shiksha Kushwah,Jari Salo +6 more
TL;DR: In this article, a self-determination theory (SDT) was applied to develop a theoretically grounded framework which was evaluated with 378 organic food consumers to understand potential associations between motivations (intrinsic and extrinsic), attitude, and buying behavior towards organic food.
Journal ArticleDOI
Green inclusive leadership and green creativity in the tourism and hospitality sector: serial mediation of green psychological climate and work engagement
TL;DR: In this article, academic research offering more nuanced insights about the drivers of green creativity contributes to green innovation and green sustainability in both the manufacturing and services sectors, however, academic research is limited.
Journal ArticleDOI
Facilitators and inhibitors of organic food buying behavior
Anushree Tandon,Fauzia Jabeen,Shalini Talwar,Mototaka Sakashita,Amandeep Dhir,Amandeep Dhir,Amandeep Dhir +6 more
TL;DR: In this paper, the authors examined the factors that facilitate or inhibit Japanese consumers' buying behavior toward organic food and found that health consciousness is a stimulus that has a positive impact on facilitators (natural content, nutritional content, and ecological welfare).
Journal ArticleDOI
Preference learning for eco-friendly hotels recommendation: A multi-criteria collaborative filtering approach
Mehrbakhsh Nilashi,Ali Ahani,Ali Ahani,Mohammad Dalvi Esfahani,Elaheh Yadegaridehkordi,Sarminah Samad,Othman Ibrahim,Nurfadhlina Mohd Sharef,Elnaz Akbari +8 more
TL;DR: A new soft computing method is developed with the aid of machine learning techniques in order to find the best matching eco-friendly hotels based on the several quality factors in TripAdvisor to improve the scalability of prediction from the large number of users' ratings.
Journal ArticleDOI
Green purchase intention: Effects of electronic service quality and customer green psychology
Wasim Ahmad,Qingyu Zhang +1 more
TL;DR: Wang et al. as mentioned in this paper investigated the antecedents of green online purchase intention by focusing on the impact of electronic service quality (i.e., firm characteristics) and customer green psychology.
References
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Journal ArticleDOI
The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations.
Reuben M. Baron,David A. Kenny +1 more
TL;DR: This article seeks to make theorists and researchers aware of the importance of not using the terms moderator and mediator interchangeably by carefully elaborating the many ways in which moderators and mediators differ, and delineates the conceptual and strategic implications of making use of such distinctions with regard to a wide range of phenomena.
Journal ArticleDOI
The Commitment-Trust Theory of Relationship Marketing
Robert Morgan,Shelby D. Hunt +1 more
TL;DR: Relationship marketing, established, developing, and maintaining successful relational exchanges, constitutes a major shift in marketing theory and practice as mentioned in this paper, after conceptualizing relationship relationships as a set of relationships.
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On the evaluation of structural equation models
Richard P. Bagozzi,Youjae Yi +1 more
TL;DR: In this article, structural equation models with latent variables are defined, critiqued, and illustrated, and an overall program for model evaluation is proposed based upon an interpretation of converging and diverging evidence.
Journal ArticleDOI
Significance tests and goodness of fit in the analysis of covariance structures
TL;DR: In this article, a general null model based on modified independence among variables is proposed to provide an additional reference point for the statistical and scientific evaluation of covariance structure models, and the importance of supplementing statistical evaluation with incremental fit indices associated with the comparison of hierarchical models.
Journal ArticleDOI
Self-Reports in Organizational Research: Problems and Prospects
TL;DR: In this paper, the authors identify six categories of self-reports and discuss such problems as common method variance, the consistency motif, and social desirability, as well as statistical and post hoc remedies and some procedural methods for dealing with artifactual bias.
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